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BSOD Windows 7


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#1 MsKatGreenbay

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Posted 17 August 2011 - 09:55 AM

Hi... Been having BSOD problems since June. Tried to get here at the time but gave up when advisor could not help.. Issue is whenever I try to copy or paste anything in or from a chat room, any chat room, that is when I get BSOD. I had already downloaded zip of Bluescreenview in June. Here are those reports as well as latest from today. Sorry if report is sloppy or missing info. I had problems copying and saving and retrieving the report. ANY help would be appreciated, thanks. More info needed, please let me know.

==================================================
Dump File : 061711-23992-01.dmp
Crash Time : 6/17/2011 7:24:27 AM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : fffff800`02fc3226
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`0000fffd
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b1ea1
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061711-23992-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,608
==================================================

==================================================
Dump File : 061511-24226-01.dmp
Crash Time : 6/15/2011 4:30:05 AM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : fffff800`02fc1226
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`0000fffd
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b1e29
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061511-24226-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,608
==================================================

081711-24897-01.dmp 8/17/2011 9:01:03 AM APC_INDEX_MISMATCH 0x00000001 fffff800`02f69b66 00000000`00000000 00000000`0000fffd 00000000`00000000 win32k.sys win32k.sys+b1e91 x64 ntoskrnl.exe+7cc40 C:\Windows\Minidump\081711-24897-01.dmp 2 15 7601 274,608


==================================================
Dump File : 061711-23992-01.dmp
Crash Time : 6/17/2011 7:24:27 AM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : fffff800`02fc3226
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`0000fffd
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b1ea1
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061711-23992-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 274,608
==================================================

Edited by hamluis, 20 August 2011 - 08:54 AM.
Changed font size.


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#2 Allan

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Posted 17 August 2011 - 02:13 PM

http://msdn.microsoft.com/en-us/library/ff557419%28v=vs.85%29.aspx

#3 MsKatGreenbay

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Posted 17 August 2011 - 02:23 PM

Thanks but after looking at the page, I've no idea what to do with it.

#4 Allan

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Posted 17 August 2011 - 02:56 PM

From that link:

The following actions might prevent an error like this from happening again:

  • Download and install updates and device drivers for your computer from Windows Update.
  • Scan your computer for computer viruses.
  • Check your hard disk for errors.
I'm sure you know how to do one and two. To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

#5 MsKatGreenbay

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Posted 17 August 2011 - 07:20 PM

Hi. Did all you said and all went well. The disk check took quite over an hour and at the end, there was no report or anything to show you. Is there a next step?

#6 Allan

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Posted 18 August 2011 - 06:46 AM

Let's see if the blue screen errors continue. If so, we move on to some other troubleshooting steps. BTW, was there any new hw or sw added just prior to the errors appearing? Any malware issues?

#7 MsKatGreenbay

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Posted 18 August 2011 - 09:20 AM

Yes I got bsod 2x last night. No new HW or SW added at the start of this issue. I always run Malwarebytes, antispyware as well as Norton AV. Everything has always been clean except for cookies which are removed.

#8 Allan

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Posted 18 August 2011 - 09:43 AM

Okay. Next steps are as follows: check ram, check to make sure there isn't a major driver issue, check to make sure a startup app isn't causing the problem

1) To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

2) Please look in device manager. Are there any yellow or red symbols?

3) Please try a clean boot / selective startup: Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

#9 MsKatGreenbay

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Posted 18 August 2011 - 10:13 AM

hi there. I have your next instructions. Unfortunately, I need to get ready for appt. and a luncheon. Will be back here after 5pm CDT and "attempt" your instructions. Didn't want you wondering if I got lost. Thanks so much for your help.

#10 Allan

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Posted 18 August 2011 - 11:06 AM

You're welcome, but at this point I'm guessing. We're just going to keep trying different things to see if we can identify the problem.

#11 MsKatGreenbay

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Posted 19 August 2011 - 10:19 AM

gOOD mORNING... i DID THE MEMTEST, WHICH i WILL ATTACH RESULTS HERE. i CHECKED DEVICE MANAGER, NO YELLOW OR RED SYMBOLS. oops caps, sorry. The only thing I have not done is third step to clean boot/selective startup. I am scared I guess and unsure of my ability to actually do it correctly without bleeping up my pc. Is there a way around this without having to do step 3? I will if I have to I guess. Is there anyway I can blow my pc up and not be able to boot back up? :busy: :crazy:

PS... Took deep breath and unchecked the 3 general tab boot tab. Rebooted fine, went to chat room and after copying or pasting, which normally would give me bsod, NOTHING HAPPENED!!!! :clapping: So Will recheck one by one and redo above chat room steps to see what happens.

PPS... Realized I never "applied" changes before reboot, ergo able to log onto internet and browser. I corrected that. I put everything back the way it was and went into chat room. copied text and posted link on same line and NOTHING HAPPENED!!!!

Question. Do I leave the CD of memtest in my driver? Is it fixed? Let's see a few days. Hopefully I have seen last of blue.

Also another minor problem, but an annoyance. I can not seem to get the filters correct on Firefox using AdBlockPro. I keep getting ads. I had them correct, but of course I had to go poking around and messed them all up. grrrr@me... Any advice?


Windows 7 6.1
AMD64
Wow64Process
WinAspi: -

NT-SPTI used
Nero Version: 9.4.37.100
Internal Version: 9, 4, 37, 100
(Nero Express)
Recorder: <HL-DT-ST DVDRAM GT30N> Version: 1.01 - HA 1 TA 0 - 9.4.37.100
Adapter driver: <Serial ATA> HA 1
Drive buffer : 1024kB
Bus Type : via Inquiry data
CD-ROM: <HL-DT-ST DVDRAM GT30N >Version: 1.01 - HA 1 TA 0 - 9.4.37.100
Adapter driver: <Serial ATA> HA 1

=== Scsi-Device-Map ===
: WDC WD6400AAKS-22A7B2 01.0 amdsata Port 0 ID 0 DMA: Off
: HL-DT-STDVDRAM GT30N 1.01 amdsata Port 0 ID 0 DMA: Off

=== CDRom-Device-Map ===
HL-DT-ST DVDRAM GT30N D: CdRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 3839MB (3931440kB)
Free physical memory: 1755MB (1797168kB)
Memory in use : 54 %
Uncached PFiles: 0x0
Global Bus Type: default (0)
Check supported media : Disabled (0)

19.8.2011
CD Image
10:08:46 AM #1 Text 0 File SCSIPTICommands.cpp, Line 430
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

10:08:47 AM #2 Text 0 File Burncd.cpp, Line 3317
HL-DT-ST DVDRAM GT30N
Buffer underrun protection activated

10:08:47 AM #3 Text 0 File Burncd.cpp, Line 3649
Turn on Disc-At-Once, using CD-R/RW media

10:08:47 AM #4 Text 0 File DlgWaitCD.cpp, Line 313
Last possible write address on media: 359843
Last address to be written: 897

10:08:47 AM #5 Text 0 File DlgWaitCD.cpp, Line 325
Write in overburning mode: NO (enabled: CD)

10:08:47 AM #6 Text 0 File DlgWaitCD.cpp, Line 2845
Recorder: HL-DT-ST DVDRAM GT30N;
CDR code: 00 97 32 19; OSJ entry from: Prodisc Technology Inc.
ATIP Data:
Special Info [hex] 1: E0 00 B0, 2: 61 20 13 (LI 97:32.19), 3: 4F 3B 47 (LO 79:59.71)
Additional Info [hex] 1: 00 00 80 (invalid), 2: 00 80 00 (invalid), 3: 00 00 00 (invalid)

10:08:47 AM #7 Text 0 File DlgWaitCD.cpp, Line 500
>>> Protocol of DlgWaitCD activities: <<<
=========================================

10:08:47 AM #8 Text 0 File ThreadedTransferInterface.cpp, Line 739
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (2 - CD-ROM Mode 1, ISO 9660)
2 indices, index0 (150) not provided
original disc pos #0 + 898 (898) = #898/0:11.73
not relocatable, disc pos for caching/writing not required/not required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 898 blocks [D: HL-DT-ST DVDRAM GT30N]
--------------------------------------------------------------

10:08:47 AM #9 Text 0 File ThreadedTransferInterface.cpp, Line 941
Prepare [D: HL-DT-ST DVDRAM GT30N] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1: Idx 0 Idx 1 Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 307200 2146304, ISRC ""
DAO layout:
===========
___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
-150 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
-150 | 1 | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 1 | 0x41 | 898 | 898 | 0x00
898 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

10:08:47 AM #10 Text 0 File SCSIPTICommands.cpp, Line 217
SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

10:08:47 AM #11 Text 0 File Burncd.cpp, Line 4479
Caching options: cache CDRom or Network-Yes, small files-Yes (<64KB)

10:08:47 AM #12 Phase 24 File dlgbrnst.cpp, Line 1802
Caching of files started

10:08:47 AM #13 Text 0 File Burncd.cpp, Line 4601
Cache writing successful.

10:08:47 AM #14 Phase 25 File dlgbrnst.cpp, Line 1802
Caching of files completed

10:08:47 AM #15 Phase 36 File dlgbrnst.cpp, Line 1802
Burn process started at 24x (3,600 KB/s)

10:08:47 AM #16 Text 0 File ThreadedTransferInterface.cpp, Line 2695
Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

10:08:47 AM #17 Text 0 File MMC.cpp, Line 17518
StartDAO : CD-Text - Off

10:08:47 AM #18 Text 0 File MMC.cpp, Line 21767
Set BUFE: Buffer underrun protection -> ON

10:08:47 AM #19 Text 0 File MMC.cpp, Line 17746
CueData, Len=32
41 00 00 14 00 00 00 00
41 01 00 10 00 00 00 00
41 01 01 10 00 00 02 00
41 aa 01 14 00 00 0d 49

10:08:47 AM #20 Text 0 File ThreadedTransfer.cpp, Line 273
Pipe memory size 83836800

10:09:14 AM #21 Text 0 File WriterStatus.cpp, Line 245
<D: HL-DT-ST DVDRAM GT30N> start writing Lead-Out at LBA 898 (382h), length 0 blocks

10:09:24 AM #22 Text 0 File DVDPlusDualLayer.cpp, Line 1452
SetDriveCaps: Set LAST LBA of layer 1 to 0

10:09:24 AM #23 Phase 37 File dlgbrnst.cpp, Line 1802
Burn process completed successfully at 24x (3,600 KB/s)

10:09:24 AM #24 Phase 78 File dlgbrnst.cpp, Line 1802
Data verification started

10:09:27 AM #25 Text 0 File ThreadedTransferInterface.cpp, Line 1012
Removed 2 run-out blocks from end of track 1. Length: 898 -> 896.

10:09:27 AM #26 Text 0 File ThreadedTransfer.cpp, Line 273
Pipe memory size 590400

10:09:29 AM #27 Phase 80 File dlgbrnst.cpp, Line 1802
Data verification completed successfully

10:09:29 AM #28 Text 0 File SCSIPTICommands.cpp, Line 267
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

10:09:29 AM #29 Text 0 File Cdrdrv.cpp, Line 11593
DriveLocker: UnLockVolume completed

10:09:29 AM #30 Text 0 File SCSIPTICommands.cpp, Line 430
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL


Existing drivers:

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon

Edited by MsKatGreenbay, 19 August 2011 - 11:03 AM.


#12 MsKatGreenbay

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Posted 19 August 2011 - 08:16 PM

Sighs, just got bsod by right clicking on a running ad video in a chat room. This is SO frustrating!! :crazy:

#13 Allan

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Posted 20 August 2011 - 04:46 AM

What happened with the clean boot?

#14 MsKatGreenbay

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Posted 20 August 2011 - 04:54 AM

Sorry I was not clearer. Here is what happened.

PS... Took deep breath and unchecked the 3 general tab boot tab. Rebooted fine, went to chat room and after copying or pasting, which normally would give me bsod, NOTHING HAPPENED!!!! :clapping: So Will recheck one by one and redo above chat room steps to see what happens.

PPS... Realized I never "applied" changes before reboot, ergo able to log onto internet and browser. I corrected that. I unchecked all 3 on tab, rebooted, and then I put everything back one by one, the way it was and went into chat room each time. copied text and posted link on same line and NOTHING HAPPENED!!!!

I am starting to think that it is just this one particular chat server. For instance when I right clicked on a video playing, i got bsod, but when I experimented same thing on a playing Youtube video, nothing happened. I went into a yahoo chat room just to try copy n paste link on same post and nothing happened. Maybe it is just this one server, www.Ustream.tv?

Edited by MsKatGreenbay, 20 August 2011 - 04:56 AM.


#15 Allan

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Posted 20 August 2011 - 05:14 AM

Keep playing with it and let us know what's going on.




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