Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

refered here from windows 7 forum


  • This topic is locked This topic is locked
17 replies to this topic

#1 hh749

hh749

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 16 August 2011 - 05:54 PM

Hi i was asked to post in this forum, after posting in windows 7 forum. link to previous post

http://www.bleepingcomputer.com/forums/topic414188.html

my daughter had several nasty viruses on her computer,
screen.grab.j
win64.BIT.looker.exe
sfl.dez.wien

These were found by Asquared anti malware, but were not removed. i went on to spyware warriors for help with removing them but before we got help my husband decided to format the drive. After formatting the laptop would still blue screen crash if i tried to update the security, Which was MSE at the time, i tried to scan with it and it also crashed then. so i removed MSE (on the advice of one of the helpers on spyware warriors) and then installed Avast but i still have the same result, the anti virus is not showing in the task bar it is not showing as an icon and the security center seems to have disappeared completely. but if i look in the start menu avast is in the list of programs. Also windows tells me i need to download an anti virus program online so i guess that windows isnt recognizing it as installed.

I was asked to do a disk check and a ram check which both came back with no errors. so im hoping that is a good thing.

Any help with this would be great.

Heather.

BC AdBot (Login to Remove)

 


#2 Prariredog

Prariredog

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:45 AM

Posted 16 August 2011 - 05:56 PM

Hi i was asked to post in this forum, after posting in windows 7 forum. link to previous post

http://www.bleepingcomputer.com/forums/topic414188.html

my daughter had several nasty viruses on her computer,
screen.grab.j
win64.BIT.looker.exe
sfl.dez.wien

These were found by Asquared anti malware, but were not removed. i went on to spyware warriors for help with removing them but before we got help my husband decided to format the drive. After formatting the laptop would still blue screen crash if i tried to update the security, Which was MSE at the time, i tried to scan with it and it also crashed then. so i removed MSE (on the advice of one of the helpers on spyware warriors) and then installed Avast but i still have the same result, the anti virus is not showing in the task bar it is not showing as an icon and the security center seems to have disappeared completely. but if i look in the start menu avast is in the list of programs. Also windows tells me i need to download an anti virus program online so i guess that windows isnt recognizing it as installed.

I was asked to do a disk check and a ram check which both came back with no errors. so im hoping that is a good thing.

Any help with this would be great.

Heather.


Did you have a virus in the network your hosting or your os installer cd? If not check the hardware

#3 hh749

hh749
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 16 August 2011 - 06:02 PM

i have no idea if there is a virus in the net work and dont know how to check it either. but i would say no as im using the same network as she was and my desktop is fine so is my husbands desktop and laptop. There is no OS installer CD as she has only the recovery drive. So i dont know about that either.

Heather.

#4 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:06:45 AM

Posted 16 August 2011 - 07:39 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#5 hh749

hh749
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 17 August 2011 - 01:47 AM

Hi i have tried to download the malware bytes, but each time the laptop has crashed blue screen. i can download them on my desktop and put them on cd and then install them from there if that is ok. but working in normal mode on the laptop at the moment is almost impossible, especially if it is anything to do with security. IE is also not working properly the desktop icon wont work and i have to go to the start menu to open it. then it is very slow and freezes.

Heather.

Update, i downloaded malware bytes to cd and installed and updated it ok on the laptop (in safe mode with networking) i started a full scan and after only 37 seconds of scanning it once again crashed blue screen.

Edited by hh749, 17 August 2011 - 02:06 AM.


#6 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:06:45 AM

Posted 17 August 2011 - 07:23 AM

Can you try Super Anti-Spyware and Gmer?

Do you recall the blue screen and what the stop code is?

Edited by cryptodan, 17 August 2011 - 07:23 AM.


#7 hh749

hh749
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 17 August 2011 - 08:00 AM

ok now we are getting some where, i managed to get super anti spyware to run and it scanned for a couple of minutes before crashing this time, in those couple of minutes it found 6 trojans. 3 in the registry and 3 in files. sorry i didnt get the names one was fake some thing and the other i dont know. but im now going to try the other program you said. At least now we know it is infected and we can hopefully sort it out.

Heather.

#8 hh749

hh749
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 17 August 2011 - 08:12 AM

here are the results of the gmer scan though it was over so fast i dont see they will be of any use. but you are the experts so ill leave that to you.

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit quick scan 2011-08-17 16:06:42
Windows 6.1.7600 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 TOSHIBA_ rev.GH10
Running: heyk961t.exe; Driver: C:\Users\sara\AppData\Local\Temp\kgldqpow.sys


---- Disk sectors - GMER 1.0.15 ----

Disk \Device\Harddisk0\DR0 MBR read error
Disk \Device\Harddisk0\DR0 MBR BIOS signature not found 0

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\tdx \Device\Tcp aswRdr.SYS (avast! TDI RDR Driver/AVAST Software)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

sorry forgot to say that i dont recall what the blue screen error code was. it went to quickly to write it down, but the first part was all zeros with an A on the end if that is any help.

Heather.

Edited by hh749, 17 August 2011 - 08:14 AM.


#9 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:06:45 AM

Posted 17 August 2011 - 01:35 PM

Are you performing the scans in Safe Mode with Networking or regular safe mode?

Try performing the scans in regular safe mode.

#10 hh749

hh749
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 17 August 2011 - 01:55 PM

i did the first two scans with networking but the third one you said to diconnect so i did. I will try again without the networking.

#11 hh749

hh749
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 17 August 2011 - 03:01 PM

wooo hoooo first scan log for you.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/17/2011 at 10:41 PM

Application Version : 5.0.1118

Core Rules Database Version : 7573
Trace Rules Database Version: 5385

Scan type : Complete Scan
Total Scan Time : 00:12:38

Operating System Information
Windows 7 Home Basic 32-bit (Build 6.01.7600)
UAC Off - Administrator

Memory items scanned : 366
Memory threats detected : 0
Registry items scanned : 36190
Registry threats detected : 4
File items scanned : 26155
File threats detected : 20

Adware.Tracking Cookie
C:\Users\sara\AppData\Roaming\Microsoft\Windows\Cookies\sara@adinterax[2].txt
C:\Users\sara\AppData\Roaming\Microsoft\Windows\Cookies\sara@adtech[1].txt
C:\Users\sara\AppData\Roaming\Microsoft\Windows\Cookies\sara@apmebf[1].txt
C:\Users\sara\AppData\Roaming\Microsoft\Windows\Cookies\sara@atdmt[2].txt
C:\Users\sara\AppData\Roaming\Microsoft\Windows\Cookies\sara@collective-media[1].txt
C:\Users\sara\AppData\Roaming\Microsoft\Windows\Cookies\sara@doubleclick[1].txt
C:\Users\sara\AppData\Roaming\Microsoft\Windows\Cookies\sara@doubleclick[2].txt
C:\Users\sara\AppData\Roaming\Microsoft\Windows\Cookies\sara@imrworldwide[2].txt
C:\Users\sara\AppData\Roaming\Microsoft\Windows\Cookies\sara@statcounter[2].txt
C:\Users\sara\AppData\Roaming\Microsoft\Windows\Cookies\sara@yadro[1].txt
C:\Users\sara\AppData\Roaming\Microsoft\Windows\Cookies\sara@yieldmanager[1].txt
C:\USERS\SARA\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\SARA@ADTECH[1].TXT
C:\USERS\SARA\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\SARA@ATDMT[1].TXT
C:\USERS\SARA\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\SARA@BS.SERVING-SYS[1].TXT
C:\USERS\SARA\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\SARA@COLLECTIVE-MEDIA[1].TXT
C:\USERS\SARA\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\SARA@DOUBLECLICK[2].TXT
C:\USERS\SARA\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\SARA@IMRWORLDWIDE[2].TXT
C:\USERS\SARA\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\SARA@SERVING-SYS[1].TXT

Trojan.Agent/Gen-Falprod[RE]
[svchosta] C:\WINDOWS\TEMP\MDUWJN\SETUP.EXE
C:\WINDOWS\TEMP\MDUWJN\SETUP.EXE
[svchosta] C:\WINDOWS\TEMP\MDUWJN\SETUP.EXE

Trojan.SVCHost/Fake
[svchost.exe] C:\WINDOWS\SVCHOST.EXE
C:\WINDOWS\SVCHOST.EXE
[svchost.exe] C:\WINDOWS\SVCHOST.EXE

#12 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:06:45 AM

Posted 17 August 2011 - 03:05 PM

Fix the issues that were reported by SAS, and rerun Malware bytes.

#13 hh749

hh749
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 17 August 2011 - 04:16 PM

all issues from SAS were fixed computer rebooted and this is the log from malwarebyes.

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7491

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

17/08/2011 23:59:00
mbam-log-2011-08-17 (23-59-00).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 237229
Time elapsed: 45 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\Windows\System32\wfsqswut.dll (IPH.GenericBHO) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{DF0C0399-6340-36D9-E011-59E6BD9D5053} (IPH.GenericBHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Szwzptaa (IPH.GenericBHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DF0C0399-6340-36D9-E011-59E6BD9D5053} (IPH.GenericBHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF0C0399-6340-36D9-E011-59E6BD9D5053} (IPH.GenericBHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Windows\System32\wfsqswut.dll (IPH.GenericBHO) -> Delete on reboot.

my daughter has instructed me to tell you she loves you lol.

Heather.

#14 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:06:45 AM

Posted 17 August 2011 - 07:29 PM

Hows the PC working now?

Tell your daughter thank you.

#15 hh749

hh749
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:01:45 AM

Posted 18 August 2011 - 05:35 AM

The laptop was working alot better almost normal, still no avast icon in the task menu or on the desktop. After being on for about 2 hours yesterday it suddenly just crashed again. Sorry i didnt get the code.

Heather.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users