Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I need hlep rebooting my Computer


  • Please log in to reply
8 replies to this topic

#1 shm2983

shm2983

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Washington, DC
  • Local time:07:54 AM

Posted 16 August 2011 - 03:44 PM

My laptop keeps turning restarting it self. There's is a blue screen that says "memory is dumping to prevent farther damage" right before it restarts again.

Please help, because I don't have the money to fix it.

Also my laptop is a Windows Vista XPS M1530.

Thanks, from a broke college kid.

shm2983

Edited by shm2983, 16 August 2011 - 03:46 PM.


BC AdBot (Login to Remove)

 


#2 Allan

Allan

  • BC Advisor
  • 8,562 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:08:54 AM

Posted 16 August 2011 - 03:51 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 shm2983

shm2983
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Washington, DC
  • Local time:07:54 AM

Posted 16 August 2011 - 03:56 PM

Your going to have to go step by step with me on this because I know next to nothing about computers.

#4 Allan

Allan

  • BC Advisor
  • 8,562 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:08:54 AM

Posted 16 August 2011 - 03:59 PM

I'm not sure how to make those instructions any simpler.

#5 shm2983

shm2983
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Washington, DC
  • Local time:07:54 AM

Posted 16 August 2011 - 04:04 PM

How do I download it if my computer keeps on restarting itself?

shm2983

Also where is the download button on the page?

#6 shm2983

shm2983
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Washington, DC
  • Local time:07:54 AM

Posted 16 August 2011 - 04:23 PM

==================================================
Dump File : Mini081611-07.dmp
Crash Time : 8/16/2011 5:08:31 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000016
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x820f47fb
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+43650
File Description : avast! self protection module
Product Name : avast! Antivirus System
Company : AVAST Software
File Version : 6.0.1203.0
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ac7fb
Stack Address 2 : ntkrnlpa.exe+b3440
Stack Address 3 : ntkrnlpa.exe+b3eac
Computer Name :
Full Path : C:\Windows\Minidump\Mini081611-07.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 146,424
==================================================

==================================================
Dump File : Mini081611-06.dmp
Crash Time : 8/16/2011 3:59:49 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000016
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x820b57fb
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+43650
File Description : avast! self protection module
Product Name : avast! Antivirus System
Company : AVAST Software
File Version : 6.0.1203.0
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ac7fb
Stack Address 2 : ntkrnlpa.exe+b3440
Stack Address 3 : ntkrnlpa.exe+b3eac
Computer Name :
Full Path : C:\Windows\Minidump\Mini081611-06.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 146,424
==================================================

==================================================
Dump File : Mini081611-05.dmp
Crash Time : 8/16/2011 3:54:08 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000016
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x820f47fb
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+43650
File Description : avast! self protection module
Product Name : avast! Antivirus System
Company : AVAST Software
File Version : 6.0.1203.0
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ac7fb
Stack Address 2 : ntkrnlpa.exe+b3440
Stack Address 3 : ntkrnlpa.exe+b3eac
Computer Name :
Full Path : C:\Windows\Minidump\Mini081611-05.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 146,424
==================================================

==================================================
Dump File : Mini081611-04.dmp
Crash Time : 8/16/2011 1:02:48 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000016
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x820b77fb
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+43650
File Description : avast! self protection module
Product Name : avast! Antivirus System
Company : AVAST Software
File Version : 6.0.1203.0
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ac7fb
Stack Address 2 : ntkrnlpa.exe+b3440
Stack Address 3 : ntkrnlpa.exe+b3eac
Computer Name :
Full Path : C:\Windows\Minidump\Mini081611-04.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 146,424
==================================================

==================================================
Dump File : Mini081611-03.dmp
Crash Time : 8/16/2011 1:01:25 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000016
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x820ac7fb
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+43650
File Description : avast! self protection module
Product Name : avast! Antivirus System
Company : AVAST Software
File Version : 6.0.1203.0
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ac7fb
Stack Address 2 : ntkrnlpa.exe+b3440
Stack Address 3 : ntkrnlpa.exe+b3eac
Computer Name :
Full Path : C:\Windows\Minidump\Mini081611-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 146,424
==================================================

==================================================
Dump File : Mini081611-02.dmp
Crash Time : 8/16/2011 12:58:53 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000016
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x820c47fb
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+43650
File Description : avast! self protection module
Product Name : avast! Antivirus System
Company : AVAST Software
File Version : 6.0.1203.0
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ac7fb
Stack Address 2 : ntkrnlpa.exe+b3440
Stack Address 3 : ntkrnlpa.exe+b3eac
Computer Name :
Full Path : C:\Windows\Minidump\Mini081611-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 146,424
==================================================

==================================================
Dump File : Mini081611-01.dmp
Crash Time : 8/16/2011 12:57:00 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000016
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x820ea7fb
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+43650
File Description : avast! self protection module
Product Name : avast! Antivirus System
Company : AVAST Software
File Version : 6.0.1203.0
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ac7fb
Stack Address 2 : ntkrnlpa.exe+b3440
Stack Address 3 : ntkrnlpa.exe+b3eac
Computer Name :
Full Path : C:\Windows\Minidump\Mini081611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 146,424
==================================================

#7 Allan

Allan

  • BC Advisor
  • 8,562 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:08:54 AM

Posted 16 August 2011 - 04:28 PM

Either uninstall Avast and replace it with a different Anti Virus App or contact Avast and tell them their self-protection system driver file is causing your system to blue-screen

#8 shm2983

shm2983
  • Topic Starter

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Washington, DC
  • Local time:07:54 AM

Posted 16 August 2011 - 04:33 PM

Ok, Thank You!

#9 Allan

Allan

  • BC Advisor
  • 8,562 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:08:54 AM

Posted 16 August 2011 - 04:34 PM

You're welcome.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users