Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't connect to Internet - possibly malware or ?


  • Please log in to reply
11 replies to this topic

#1 Uncle Paul

Uncle Paul

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:09:50 AM

Posted 16 August 2011 - 03:36 PM

Hi Everyone,
After Uninstalling Norton 360 from this Win XP SP3 computer I can't connect to the Internet like usual. I get the can't connect to the Internet page & when I run the Diagnostic it reports the Error 12029 for the HTTP, HTTPS, and FTP ports. I have run through multiple lists of basic fixes for this & all is well. I can connect to the Internet in Safe Mode & with other computers so it is not an ISP problem. After looking through many posts & other websites & trying all of those suggestions, I have arrived at the bottom of the checklists which now say there is possibly a registry error or malware. So my guess is Norton either kicked & screamed on its way out the door & messed up something in the Registry, or it released a previously quarantined virus or something like that while Uninstalling? Either way, I can't figure it out & would love some help.

Things I have done:
I had Uninstalled Linksys from this computer before Uninstalling the Norton 360, but I can't remember positively if I used IE in between (I believe I did, but in case I didn't- I am letting you know in case that may be a factor).

Uninstalled Norton 360. Wanted to go to the Norton web site to also download the Norton 360 program that they suggest you use after Uninstalling to make sure everything is gone, but found I couldn't get on line then.

Checked IE settings & adjusted to where suggested to fix (for most other people posting at various websites, these changes worked), compared all of these settings to the functioning Internet on this other lap top I am using to post this and everything is the same.

Checked all of the Proxy settings, turned off the Windows Firewall, Checked the HTTP, HTTPS & FTP settings in Windows Firewall, ran Network Connections Troubleshooter, (the Troubleshoots all say all is well & set up correctly, whcih is also evidenced by the fact I can use Safe Mode?).

Did a System Restore (and then Undid it since it didn't make a difference).

Pinged a website successfully.

Banged head against a wall for a bit.

Checked the WinSock settings & they are correct.

Cried.

Saw another post at BC with similar problems where the BC Expert advised that person to post in the Malware Forum.

Gave up & I'm now asking for more help from the BleepingComputer Community :-)

Thanks for any help!

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:50 AM

Posted 16 August 2011 - 09:50 PM

Hello, can you get internet in Safe Mode with Networking?
I know you tried some of these...


For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If needed : type these one line at a time, press enter after each line. See if it works after each.

netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns



Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot. Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.


Try the following to bring back the browser service, if it's not a connection or dns issue:


1. Go Start > Run > type: "cmd" In the window that appears type: "regsvr32 actxprxy.dll" and "regsvr32 shdocvw.dll"

2. reboot windows


If the above couldn't fix the issues, run the following extra commands:


regsvr32 mshtml.dll
regsvr32 urlmon.dll
regsvr32 msjava.dll
regsvr32 shdocvw.dll
regsvr32 browseui.dll
regsvr32 actxprxy.dll
regsvr32 oleaut32.dll
regsvr32 shell32.dll
and restart the system once again



If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine..

Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to url=http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/]Reconfigure Windows[/url] to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Uncle Paul

Uncle Paul
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:09:50 AM

Posted 17 August 2011 - 01:37 PM

Thank you so much for your reply!

I was able to use IE in Safe Mode, but the computer was running real slow in there so I didn't do much, just confirmed that it could connect. Yesterday Windows Update was able to connect again, but the IE still doesn't work. I have already done everything in your list up to where you started with Regsrv32 commands. I will start going through those steps & report back. I won't get to work on it until late tonight or tomorrow morning. Thank you.

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:50 AM

Posted 17 August 2011 - 06:48 PM

Ok, we will need o see if you can run the malware scan so we can see if is malware or per haps its hardware.

If you can put this on a Flash drive or VD and run it ,,it may also help.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Uncle Paul

Uncle Paul
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:09:50 AM

Posted 19 August 2011 - 01:54 AM

Hmmm... my last post didn't go through.. Anyway, ran through the regsvr32 commands to no avail. There was 1 error message during that that I will have to post later as I am at a different computer now & already typed it earlier.

I moved onto the MB scan. What I had tried to post earlier was that i couldn't get an updated version (43 days old) but ran the Quick Scan with that anyway. (I will have to repost that log if you want it, but don't have it handy now). That showed 2 problems that it removed.

I have since gotten a fresh update & ran a full scan that found no problems, log to be posted below.

I then ran the MiniToolbox and that log is below also. Thank you for your help.

MalWareBytes log:

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7035

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

8/19/2011 2:38:23 AM
mbam-log-2011-08-19 (02-38-23).txt

Scan type: Full scan (C:\|)
Objects scanned: 248088
Time elapsed: 1 hour(s), 18 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Result log:


MiniToolBox by Farbar
Ran by Me (administrator) on 19-08-2011 at 00:41:18
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : dell-9pq5v21

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-07-E9-72-2F-70

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 07 e9 72 2f 70 ...... Intel® PRO/100 VE Network Connection
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 10003 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/19/2011 00:02:16 AM) (Source: Application Error) (User: )
Description: Faulting application hpqtra08.exe, version 90.0.146.0, faulting module unknown, version 0.0.0.0, fault address 0x01253600.
Processing media-specific event for [hpqtra08.exe!ws!]

Error: (08/16/2011 03:59:57 PM) (Source: MsiInstaller) (User: Me)Me
Description: Product: ccCommon -- Error 1706. No valid source could be found for product ccCommon. Windows Installer cannot continue.

Error: (08/16/2011 03:53:46 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: ccCommon -- Error 1706. No valid source could be found for product ccCommon. Windows Installer cannot continue.

Error: (08/15/2011 08:40:22 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043C from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

Error: (08/15/2011 05:14:43 PM) (Source: MsiInstaller) (User: Guest)Guest
Description: Product: HP Smart Web Printing -- Error 1706.No valid source could be found for product HP Smart Web Printing. The Windows Installer cannot continue.

Error: (08/15/2011 05:14:40 PM) (Source: MsiInstaller) (User: Guest)Guest
Description: Product: HP Smart Web Printing -- Error 1706.No valid source could be found for product HP Smart Web Printing. The Windows Installer cannot continue.

Error: (08/15/2011 00:22:52 AM) (Source: MSDTC) (User: )
Description: Could not start the MS DTC Transaction Manager.

Error: (08/15/2011 00:22:52 AM) (Source: MSDTC) (User: )
Description: MS DTC Transaction Manager start failed. LogInit returned error 0x2.

Error: (08/15/2011 00:22:52 AM) (Source: MSDTC) (User: )
Description: MS DTC log file not found. After ensuring that all Resource Managers coordinated by MS DTC have no indoubt transactions, please run msdtc -resetlog to create the log file.

Error: (08/15/2011 00:22:50 AM) (Source: COM+) (User: )
Description: The run-time environment was unable to initialize for transactions required to support transactional components. Make sure that MS-DTC is running. (DtcGetTransactionManagerEx(): hr = 0x8004d01b)


System errors:
=============
Error: (08/19/2011 00:36:15 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UdfReadr_xp

Error: (08/18/2011 01:49:49 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UdfReadr_xp

Error: (08/18/2011 00:25:27 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UdfReadr_xp

Error: (08/18/2011 00:19:07 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UdfReadr_xp

Error: (08/18/2011 00:19:07 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service terminated with the following error:
%%2147500037

Error: (08/17/2011 11:27:56 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UdfReadr_xp

Error: (08/17/2011 10:42:13 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (08/17/2011 10:42:13 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (08/17/2011 07:22:51 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
UdfReadr_xp

Error: (08/17/2011 07:22:45 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service terminated with the following error:
%%2147500037


Microsoft Office Sessions:
=========================
Error: (08/19/2011 00:02:16 AM) (Source: Application Error)(User: )
Description: hpqtra08.exe90.0.146.0unknown0.0.0.001253600

Error: (08/16/2011 03:59:57 PM) (Source: MsiInstaller)(User: Me)Me
Description: Product: ccCommon -- Error 1706. No valid source could be found for product ccCommon. Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (08/16/2011 03:53:46 PM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: ccCommon -- Error 1706. No valid source could be found for product ccCommon. Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (08/15/2011 08:40:22 PM) (Source: EventSystem)(User: )
Description: d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp448007043C

Error: (08/15/2011 05:14:43 PM) (Source: MsiInstaller)(User: Guest)Guest
Description: Product: HP Smart Web Printing -- Error 1706.No valid source could be found for product HP Smart Web Printing. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (08/15/2011 05:14:40 PM) (Source: MsiInstaller)(User: Guest)Guest
Description: Product: HP Smart Web Printing -- Error 1706.No valid source could be found for product HP Smart Web Printing. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (08/15/2011 00:22:52 AM) (Source: MSDTC)(User: )
Description:

Error: (08/15/2011 00:22:52 AM) (Source: MSDTC)(User: )
Description: 0x2

Error: (08/15/2011 00:22:52 AM) (Source: MSDTC)(User: )
Description:

Error: (08/15/2011 00:22:50 AM) (Source: COM+)(User: )
Description: (DtcGetTransactionManagerEx(): hr = 0x8004d01b)


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 1.0.0)
Adaptec UDF Reader
Adobe Flash Player ActiveX (Version: 9.0.115.0)
Adobe Illustrator 10.0.3 (Version: 10.0.3)
Adobe Reader 8.1.1 (Version: 8.1.1)
Adobe SVG Viewer 3.0 (Version: 3.0)
ATI - Software Uninstall Utility (Version: 6.14.10.1014)
ATI Catalyst Control Center (Version: 1.2.2314.20337)
ATI Catalyst Control Center (Version: 2.008.0703.2235)
ATI Control Panel (Version: 6.14.10.5119)
ATI Display Driver (Version: 8.252-060503a-038185C-ATI)
BCM V.92 56K Modem
BufferChm (Version: 90.0.146.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Full Existing (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Full New (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Light (Version: 2008.0703.2236.38526)
Catalyst Control Center Graphics Previews Common (Version: 2008.0703.2236.38526)
ccc-core-preinstall (Version: 2008.0703.2236.38526)
ccc-core-static (Version: 2008.0703.2236.38526)
ccc-utility (Version: 2008.0703.2236.38526)
CCC Help English (Version: 2008.0703.2235.38526)
CCleaner (remove only)
Classic PhoneTools (Version: 4.16)
D5300 (Version: 90.0.222.000)
D5300_doccd (Version: 90.0.222.000)
D5300_Help (Version: 90.0.222.000)
Dell ResourceCD
DeviceDiscovery (Version: 90.0.205.000)
DeviceManagementQFolder (Version: 1.00.0000)
Easy CD Creator 5 Basic (Version: 5.3.4.21)
GearDrvs (Version: 1.00.0000)
HP Imaging Device Functions 9.0 (Version: 9.0)
HP Photosmart Printer Software 9.0 (Version: 9.0)
HP Smart Web Printing (Version: 2.15.7.0)
HP Update (Version: 4.000.006.003)
Intel® PRO Network Connections Drivers
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft IntelliPoint 4.1 (Version: 4.10.0851)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
Norton AntiSpam (Version: 2007.1.1.19)
PanoStandAlone (Version: 90.0.146.000)
Picasa 3 (Version: 3.8)
PS_SF_02_ProductContext (Version: 90.0.222.000)
PS_SF_02_Software (Version: 90.0.222.000)
PS_SF_02_Software_min (Version: 90.0.222.000)
Revo Uninstaller 1.71 (Version: 1.71)
Skins (Version: 2008.0703.2236.38526)
Sound Blaster Live!
Status (Version: 90.0.146.000)
SymNet (Version: 8.0.2.6)
TClockEx
Toolbox (Version: 90.0.146.000)
TrayApp (Version: 90.0.146.000)
UnClean 2.0 (Version: 2.0)
UnloadSupport (Version: 9.0.0)
Verizon Download Manager (Version: 12)
Verizon High Speed Internet
Viewpoint Media Player
WebFldrs XP (Version: 9.50.6513)
WebReg (Version: 90.0.146.000)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows XP Service Pack 3 (Version: 20080414.031525)
XML Paper Specification Shared Components Pack 1.0
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 511 MB
Available physical RAM: 288.88 MB
Total Pagefile: 1247.05 MB
Available Pagefile: 1017.72 MB
Total Virtual: 2047.88 MB
Available Virtual: 2000.07 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:55.84 GB) (Free:31.53 GB) NTFS
4 Drive e: (Verizon) (CDROM) (Total:0.17 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\DELL-9PQ5V21

Administrator ASPNET Guest
HelpAssistant Me SUPPORT_388945a0

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini081708-01.dmp
C:\WINDOWS\Minidump\Mini081808-01.dmp

**** End of log ****

#6 Uncle Paul

Uncle Paul
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:09:50 AM

Posted 23 August 2011 - 01:38 PM

Hello,
I realize I never reported in that post that I still don't have internet working with this computer, after the MalwareBytes removed the 2 problems. I also notice now that the MiniToolbox log shows 14 Winsock entries, instead of the 10 there are supposed to be. In my original searching around about this problem - this was listed as a problem that needed to be resolved for the Internet connection to work again. Thanks for any help & guidance on what I should do next.

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:50 AM

Posted 24 August 2011 - 10:38 PM

Hello,I had to replace an NIC card and could not reply till now.

For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If needed : type these one line at a time, press enter after each line. See if it works after each.


netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Uncle Paul

Uncle Paul
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:09:50 AM

Posted 26 August 2011 - 12:47 AM

I retried these & it still doesn't work. However this time I did get a couple of messages:
- The ipv4 command gave a quick message in the top of the "frame" of the open window that said it was reset. But the line below the command stated "The following command was not found: interface ip4 reset"
- The ipv6 command gave a quick message in the top of the "frame" of the open window that said it was reset. But the line below the command stated "ipv6 is not installed"
I did not get these messages the last time I did these commands.

I also notice that when I open IE, it uses go.microsoft.com/fwlink/?LinkId=74005 for the Home Page even though I never changed the Home Page - and it won't allow me to change it back.

Hopefully these "clues" can help narrow down the problem?

Thanks for your help with this.

#9 Uncle Paul

Uncle Paul
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:09:50 AM

Posted 30 August 2011 - 02:36 PM

Any suggestions on what I can try next? Thank you for any help with this.

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:50 AM

Posted 30 August 2011 - 09:05 PM

Hello, I think from the list of errors the some System files have become corrupt

How to Repair Windows 7 System Files with System File Checker


Please run SFC (System File Checker)
Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista/WIN 7 users..The command needs to be run from an Elevated Command Prompt.Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the CD when asked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Uncle Paul

Uncle Paul
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:09:50 AM

Posted 05 September 2011 - 07:38 PM

Hello,
Sorry for the delay in getting to this, I was away. I do not have the OS CD for this computer unfortunately. I went to the links you gave about how to work around this & have hit a dead end that I need to figure out in order to run SFC. I'm not sure if I should ask you here, or ask this question in the thread you provided (because the last post there was June 2010). The problem is this computer has 16 "i386" Folders. How can I figure out which one to copy to the hard drive root? Let me know if I should post this question elsewhere? Thank you.

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:50 AM

Posted 05 September 2011 - 08:22 PM

Hello, I'll keep this open.
Ask that in the Win 7 forum as I don't know it well enoough yet to say.,but they will.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users