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Win7 Reboots


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8 replies to this topic

#1 Tactus

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Posted 16 August 2011 - 01:02 PM

Greetings,

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INTRO
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First I would like to thank you for any help any help/suggestions offered. I just purchased a Dell Studio XPS 9100 six (6) days ago, I'll post specifics below. It ran beautifully and should not have any issues, especially this soon after purchase. I am not overly tech-savvy when it comes to hardware but I can manage my way around usually quite well. I've fixed several of my PC issues and have been able to correctly diagnose several issues in the past and replace the correct hardware to fix issues. I am posting here because Dell tech support mostly feels like sticking needles under my fingernails. Now on to my issue.

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ISSUE DESCRIPTION
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My issue began with my monitor just going into power saving mode as if it wasn't receiving a signal from my system. Unfortunately each time my computer remained on as well as the fans. I've plugged in different monitors as well as successfully booted to SafeMode without any monitor issues. Same thing kept happening regardless of what I tried. I can however sit stable in SafeMode, or so it seems--I'm just really unable to accomplish anything I need to while in SafeMode.

I am unable to swap out a Graphics card to test if that is causing the issue, however it is 1) brand new and 2) not experiencing any issues in SafeMode. I am reasonably sure that it is not an issue with my graphics card.

I also cannot feasibly see it being the harddrive as it is new. However I decided I would do a reformat to see if it would be able to boot up okay after that. Finished the reformat and I was able to reliably boot my computer up normally. This lasted for about 25~30 minutes, then it decided to exhibit a more interesting behavior. Now instead of the computer staying on and the monitor going to power save, my system goes post, loads windows, then reboots when it gets to the Windows 7 loading desktop screen (screenshot below.)

Posted Image

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SPECS
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System Studio XPS 9100
OS Genuine Windows® 7 Home Premium, 64Bit, English
Processors Intel® Core™i7-930 processor(8MB L2 Cache, 2.80GHz)
Memory 6GB Tri Channel DDR3 SDRAM at 1333MHz- 3 DIMMs
Keyboard Dell Consumer Multimedia Keyboard
Monitor ST2220L 21.5-inch Full HD Widescreen Monitor
Video Card Single 1GB GDDR5 NVIDIA® GeForce® GTS 450
Hard Drive 1TB - 7200RPM, SATA 3.0Gb/s, 16MB Cache
Network Card Standard USB 2.0 + 10/100/1000 Ethernet
Optical Drives Single Drive: 16X CD/DVD burner (DVD+/-RW) w/double layer write capability
Sound THX® TruStudio PC™


Any help is greatly appreciated. If you need more information, please let me know. I will be able to get it to you but not likely until tonight (7PM to 8PM GMT-8) as I'm currently at work.

Regards,
Taz

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#2 Tactus

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Posted 18 August 2011 - 11:35 AM

So, after a lot of playing around it turns out to be my graphics driver causing the issue. If I uninstall the driver in SafeMode I can boot the computer up fine, yet if I were to restart from normal mode after installing the driver, the machine flakes out at the welcome screen.

I have tried several different driver versions for my card (NVidia GeForce GTS450) to no avail. My only conclusion would now be that the graphics card is faulty and needs to be replaced. Before I go down that route, can anyone here agree/disagree that this is a probable conclusion?

Edited by Tactus, 18 August 2011 - 11:37 AM.


#3 Allan

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Posted 18 August 2011 - 11:39 AM

If the problem persists regardless of the driver release then it does indeed sound as though the card may be the issue. Just make sure you purchase a new card from a retailer who will accept a return just in case it doesn't cure the problem.

#4 coxchris

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Posted 19 August 2011 - 12:46 AM

do you hear any warning signs from the phyiscal card. Loud noises,etc any damage to the card, reseat the card if possible use a anti-static strap

Is it under warranty? you can start a RMA request just link this thread when contacting Nvida to reduce the troubleshooting steps

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#5 Tactus

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Posted 19 August 2011 - 12:49 AM

No strange sounds, card seems to run fine. How do you mean reset it?

#6 coxchris

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Posted 20 August 2011 - 11:17 PM

No strange sounds, card seems to run fine. How do you mean reset it?


Re seat means reposition the card inside the case.

conflicting drivers could possibly be run the installer(current drivers) and go to advance option and check perform clean install. it will remove all the drivers and reinstalled them

Edited by coxchris, 20 August 2011 - 11:22 PM.

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#7 coxchris

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Posted 20 August 2011 - 11:28 PM

Double check the connectors. I know it may seem like its a dumb questions but I was troubleshooting my card and it was flicking sometimes in wow.

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#8 Tactus

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Posted 21 August 2011 - 10:01 AM

Thanks immensely for the suggestions. Unfortunately I had tried all of them prior to posting here. I installed my new card two days ago and it's been fine, no issues whatsoever. Ended up that the card was just a lemon.

Thanks again.

#9 Allan

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Posted 21 August 2011 - 01:13 PM

You're welcome. Glad it's sorted out.




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