I see that several months ago, you received instructions to follow the preparation guide and post in the log forum. I have just discovered that while you did post a new topic in the log forum, because you didn't post any logs or indicate that you tried to create them and couldn't, the topic was moved out of the forum to a different forum and didn't get any replies.
So, I'm going to repeat those earlier instructions in a different way because specialized tools will be needed to remove this infection.:IMPORTANT:
Please follow the instructions in ==>This Guide<==
starting at step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC
and post it ==>HERE<==
Please include a description of your computer issues and what you have done to resolve them.NOTE:
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.