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WinXP Home BSOD Caused By ntkrnlpa.exe


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#1 Blaine B.

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Posted 15 August 2011 - 09:40 PM

Hello. I have a system running Windows XP Home that keeps getting the same blue-screen-of-death "Kernel Stack Inpage Error". I ran Blue Screen View and it had 6 crashes recording, each of them being caused by driver "ntkrnlpa.exe" (the Blue Screen View log is attached to this post.)

The BSOD mainly occurs when scanning for viruses, burning CDs, playing games, and sometimes if the system is just sitting idle, although that is more rare for it to crash in the idle state. I can do a quick-scan with Microsoft Security Essentials, however a complete-scan will last in excess of 12 hours before finally crashing to a BSOD. The system also seems more sluggish all-around, especially on start-up. I have older and slower systems also running Windows XP Home that start up much quicker, although all of my systems primarily have about the same amount of start-up programs. It was determined in another post (by elise025) that my BSOD issues are not caused by malware, spyware, or a virus, I had previously been posting in another thread in the malware section and was advised to post in the Windows section of this forum (my old post here: http://www.bleepingcomputer.com/forums/topic406088.html/page__st__45)

I can also run full scans of Spybot S&D, Super AntiSpyware, and Malwarebytes. I have also run other programs such as ComboFix, SmitFraudFix, and Spyware Blaster. None of these result in a BSOD. Like I said, the BSODs seem to happen primarily during complete virus scans, burning CDs, and playing hardware-intensive games.

Elise025 also asked me if I had changed anything with the page file because she was thinking this had to do with it, however I have the page file size to be managed by the system.

Anyway, the specs of this system are:

Windows XP Home Service Pack 3
Asus A8N-32 SLI Deluxe motherboard
AMD FX-60 2.61 ghz Dual-Core processor
2gb Ultra RAM
850 watt Ultra power supply
Creative X-FI X-Treme Music sound card
ATI "Sapphire" X-1950 XT PCI-Express x16 256mb RAM video card
2 x 320gb Seagate SATA harddrives, not set to RAID. One of the drives has Windows and my programs on it, while other second drive contains my documents and other files.

Any help would be appreciated. If you have any other questions, feel free to ask. Thank you.

Edited by Blaine B., 15 August 2011 - 09:43 PM.


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#2 cryptodan

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Posted 15 August 2011 - 09:53 PM

Have you ran the Seagate Drive Diagnostic Tools on the hard drives, ive gone over that topic in the MRL section, and it would appear that your hard drive could be showing signs of failure. I would download the tools from http://www.seagate.com

#3 Blaine B.

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Posted 17 August 2011 - 12:07 AM

I did not yet, but I just downloaded and installed SeaTools and ran the quick generic scan, both of the drives passed. I am now running the full generic scan. Are there any other "advanced" scans I should run?

I find it hard to believe that one of these drives is failing. I've had drives fail before, and when they do they make funny noises, clicking noises, or they hang when trying to open a file, and then the system freezes or crashes. I have experienced none of the above. But who knows, I suppose anything is possible. I will let you know the results of the full scan when it is complete.

#4 cryptodan

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Posted 17 August 2011 - 07:25 AM

There are mechanical hardware fails that cause the clicks and pings, and then there are electrical component failures that are the quiet killers.

#5 Blaine B.

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Posted 19 August 2011 - 01:44 AM

Both drives also passed the "long generic" test.

Back when I replaced the power supply, after it was installed I couldn't boot up properly. After the Windows XP loading screen it would go to a black screen and never go any further. I was perplexed for awhile, and then I disconnected my second harddrive, and tried to boot again...and it worked perfectly. I went in to device manager and found that the SATA controller had some sort of strange Intel driver that was never there before, just somehow managed to sneak in after I replaced the power supply. I have no idea how. I rolled the driver back to the one that was there previously (I believe it was previously) and then I was able to boot up with both harddrive connected. Remember, they aren't connected via the RAID controller...they are just connected to the SATA controller and both drives act independent of eachother, there is no RAID setup or anything.

Just providing this information just incase it can give some clus to my BSOD since you are believing it points to my harddrives.

Are there any other disc tests I can run? I know I took a look at SeaTools and it looks like there are some more additional advanced tests, but it says all data can be lost, yadda yadda yadda.....anything else you suggest?

#6 cryptodan

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Posted 19 August 2011 - 04:47 AM

Sea Tools is designed and to be used with only Seagate Drives.

I would go into the BIOS to see if your BIOS settings were changed to see if the RAID Controller was activated.

#7 Blaine B.

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Posted 19 August 2011 - 01:21 PM

I have the Raid controller turned off in the bios. That was never turned back on after replacing the power supply. Just the driver in device manager....I am not sure why that changed at all but it did, but after removing it I was able to boot with both drives attached.

What else is there to test for this BSOD?

#8 cryptodan

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Posted 19 August 2011 - 01:28 PM

Weird it could have been by a windows update that installed the raid driver, but if it works now its resolved.

#9 Blaine B.

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Posted 19 August 2011 - 01:53 PM

I wouldn't say it is resolved, I am still getting the BSODs. I was just saying that I was able to boot up in to windows by removing the strange driver, but that was months ago. Before removing the driver I wasn't able to boot up with both harddrives connected.

But yes I am still getting the Kernell BSOD when trying to virus scan or doing other more intensive things, but still sometimes when the system is idle too.

#10 cryptodan

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Posted 19 August 2011 - 02:03 PM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#11 Blaine B.

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Posted 20 August 2011 - 11:34 PM

Attached is the Result.txt file after running Mini Tool Box. Thank you.

#12 Blaine B.

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Posted 24 August 2011 - 04:12 PM

Did that file show anything that could be causing these BSODs?

#13 cryptodan

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Posted 24 August 2011 - 04:29 PM

Disregard this....

I am stumped by this one. It says you have a proxy, and to my knowledge that can only happen in a office type setting or via malware.

Edited by cryptodan, 24 August 2011 - 04:33 PM.


#14 Blaine B.

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Posted 26 August 2011 - 02:15 AM

That's funny, about a month and a half ago to two months ago I had a bout with a virus/malware that was setting Internet Explorer to use a Proxy server, as well as setting up a DHCP server on my system to try and infect other systems. I thought that was all gone by now, Malwarebytes, Spybot S&D, and Super Anti-Spyware find nothing and say my system is clean. I cannot scan all of the way through with Microsoft Security Essentials because the scans take SUPER long (OVER 16 hours) and then end abruptly with a BSOD.

I checked Internet Explorer and there it is set to NOT use a Proxy Server. I also went in to network connections and find everything to be set to auto-detect just as it should be, no custom servers set up or anything.

I am noticing in the log file that there are a bunch of nasty pornography-oriented Hosts listed. How can I delete these hosts?

#15 cryptodan

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Posted 26 August 2011 - 03:06 AM

Have you done a fresh install?




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