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14 year olds infected pc


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#1 soimcrazy

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Posted 15 August 2011 - 07:07 PM

I guess my son has downloaded a virus on his Toshiba laptop. He gets popups warning of infections and gets Personal Shield Pro Firewall Alert popups. The file taskeng.exe and plugin container.exe, are infected. The pc freezes up. We can only open the web browsers, no other files.

Then the computer shuts down on its owns.


any ideas?


thanks !!!!!

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#2 boopme

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Posted 15 August 2011 - 09:22 PM

Hello and welcome.

Please follow our Removal Guide here Remove Personal Shield Pro (Uninstall Guide) .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#3 soimcrazy

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Posted 16 August 2011 - 07:28 PM

thanks for replying

I'm having a problem. When I start the pc in SAFE w/NETWORKING mode I'm unable to access the internet. Ive got the access limited connectivity. Its fine when its not in safe mode.....any suggestions?


thanks again !!

Hello and welcome.

Please follow our Removal Guide here Remove Personal Shield Pro (Uninstall Guide) .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.



#4 boopme

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Posted 16 August 2011 - 07:40 PM

Hello try these in sormal made and see if you can now connect in safe after. Use one then the other if needed.

For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.


OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 soimcrazy

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Posted 16 August 2011 - 08:06 PM

ok, i managed to get it to download in regular mode.

here's the log

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 08/16/2011 at 20:46:53.
Operating System: Windows Vista ™ Home Basic


Processes terminated by Rkill or while it was running:

C:\ProgramData\fM12200JpBbG12200\fM12200JpBbG12200.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe


Rkill completed on 08/16/2011 at 20:47:07.



------------now I'm running the Malwarebytes antimalware....its still working but has found 5 objects infected so far.

any other software I should run to clean things up?



thanks !!!!

#6 boopme

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Posted 16 August 2011 - 08:12 PM

You're most welcome... What is your Antivirus?

Post me that log to review. are you running MBAM in safe or Normal?
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Lets try safe mode again. If with Networking fails again .. download in normal and run in safe.

Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 soimcrazy

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Posted 16 August 2011 - 08:58 PM

I ran MBAM in regular mode, that ok?

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7483

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19120

8/16/2011 9:55:27 PM
mbam-log-2011-08-16 (21-55-27).txt

Scan type: Full scan (C:\|)
Objects scanned: 307689
Time elapsed: 1 hour(s), 2 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\Users\Andrew\AppData\Local\Temp\getmxext.dll (IPH.Trojan.Agent.CPN) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\audihost (IPH.Trojan.Agent.CPN) -> Value: audihost -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce\fM12200JpBbG12200 (Trojan.FakeAlert) -> Value: fM12200JpBbG12200 -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Andrew\AppData\Local\Temp\getmxext.dll (IPH.Trojan.Agent.CPN) -> Delete on reboot.
c:\programdata\fm12200jpbbg12200\fm12200jpbbg12200.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\program files\tubedownloader\tubedownloader.exe (Spyware.PWS) -> Quarantined and deleted successfully.

#8 soimcrazy

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Posted 16 August 2011 - 08:59 PM

Antivirus....well, expired Nortons. Its renewed and updating now.

#9 boopme

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Posted 16 August 2011 - 09:07 PM

Ok I was going ti recommend a good free one :(

Normal is what I wanted..

How about the Safe with networking and so run the SAS.

Edited by boopme, 16 August 2011 - 09:08 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 soimcrazy

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Posted 12 October 2012 - 03:45 PM

boopme,

You had an antivirus you were going to recommend. Isit still available?


thanks!!




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