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INTERNET CONNECTION FAILS


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9 replies to this topic

#1 amancio

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Posted 15 August 2011 - 03:36 PM

Hello!

I started a topic in the virus/spyware forum (
http://www.bleepingcomputer.com/forums/topic413390.html/page__p__2369517__hl__internet+connection+fails__fromsearch__1#entry2369517 ) but BOOPME advised me to open a new thread here..

I have a desktop connected to the modem (router?) with a cable, but my children can connect to the internet too, via wifi, and I have noticed that each time they stop using the internet, my connection stops, too! Other times the connection fails just because...

Thanks for your help!

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#2 cryptodan

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Posted 15 August 2011 - 03:44 PM

First lets clean up your computer please remove the following:

Advertising Center (Version: 0.0.0.2)
CCleaner (Version: 3.09)
Glary Utilities 2.35.0.1216 (Version: 2.35.0.1216)
Google Toolbar for internet Explorer (Version: 1.0.0)
HiJackThis (Version: 1.0.0)
JDownloader
Loaris Trojan Remover 1.2
TuneUp Utilities (Version: 9.0.4200.47)
TuneUp Utilities Language Pack (es-ES) (Version: 9.0.4200.47)

they are un-needed programs.

Now what kind of router do you have?

Also what do your kids do while on the net?

#3 amancio

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Posted 16 August 2011 - 03:15 AM

How can I remove "Advertising Center"?

I didn't know I had this program, and it doesn't appear on the list of programs to unistall...

My modem is a THOMSON TCW710 (I phoned ONO, my internet provider, and they said that the modem is ok; they said that I must have some kind of malware or configuration problem on my pc.

As for my children... as far as I know they are hooked on FACEbook...

THANKS!

#4 cryptodan

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Posted 16 August 2011 - 06:45 AM

Download the free version of Revo Uninstaller and use it.

#5 amancio

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Posted 16 August 2011 - 08:42 AM

Hi!

I've already got REVO, but I still can't see "ADVERTISING CENTER" AMONG THE GROUP of programs that I can unistall with REVO.

Thank you.

#6 cryptodan

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Posted 16 August 2011 - 09:17 AM

A few google searches point towards Nero as being the culprit. So remove Nero completely then perform a custom installation and only install the programs you need.

#7 amancio

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Posted 16 August 2011 - 10:28 AM

Is NERO he culprit of "ADVEWRTISING CENTER" or of the problem that I'm having with the internet connection?

The NERO version that I have is the one that came with the computer, and Ive been having trouble with the internet connections since last month only.

#8 Allan

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Posted 16 August 2011 - 10:33 AM

I'm guessing the problem is with the router. Next time you lose the connection please reset the router and let's see if that helps. If it does, we'll have a pretty good idea of what's going on.

#9 amancio

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Posted 16 August 2011 - 02:11 PM

I thought so, too; but when I phoned ONO (my internet provider company) they told me that it must be my pc and not the router, because whenever I lose connection, I restart the pc (the router is always on during the process ) and internet works again...

#10 Allan

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Posted 19 August 2011 - 07:41 AM

Try a different router - see what happens. The worst that happens is you can return the new router.




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