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Dead screen with white and grey horizontal lines on Asus Laptop


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#1 Paul62

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Posted 15 August 2011 - 05:24 AM

Since a couple of weeks, I have a problem with my laptop screen. From time to time, suddenly, everything on the screen disappears and I get a dead screen with only white and grey horizontal lines (see picture attached). When this happens, I can't use the laptop anymore and I have to shutdown by pressing the power button. On some days, I have no problems, on other days, this happens several times.
What can be the reason and how can this be solved?

Kind regards,
Paul

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#2 cryptodan

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Posted 15 August 2011 - 05:43 AM

Sounds like either a dying video card, or a loose connection. I would take it to a repair shop.

#3 killerx525

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Posted 15 August 2011 - 06:47 AM

You could try updating the graphics drivers. Also what is the full model of your Asus?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#4 Paul62

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Posted 15 August 2011 - 07:03 AM

Hi Michael,

the model is Asus X90SC.

Kind regards,
Paul

#5 killerx525

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Posted 15 August 2011 - 08:59 AM

What operating system is it? Is it 32bit or 64bit?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#6 Paul62

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Posted 15 August 2011 - 09:03 AM

Hi Michael,

Windows 7 Home Premium 64 Bit.

Kind regards,
Paul

#7 killerx525

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Posted 15 August 2011 - 04:48 PM

http://www.nvidia.com/object/notebook-win7-winvista-64bit-280.26-whql-driver.html

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#8 Neil B.

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Posted 15 August 2011 - 10:55 PM

If updating the video drivers doesnt work...

Try hooking up the laptop to an external monitor via its VGA port. You must then press the corresponding function key (along the top of the keyboard) to send the signal to the external monitor.

If you are still getting the distorted video artifacts on the external monitor, it is a problem with the laptop GPU/Motheboard. If not, It is a problem with the laptops screen.

In any case, this is probably a hardware issue, and as such you will probably have to have either the motherboard or lcd screen replaced. If you do not have experience in laptop repairs, I would take it to a repair shop in your area that does.

#9 Paul62

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Posted 17 August 2011 - 12:57 PM

Thanks Michael and Neil. I will download and install the nvidia driver and I will try an external monitor. I will keep you posted.

Kind regards,
Paul

#10 Paul62

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Posted 20 August 2011 - 08:34 AM

Hi,

I have found out that this is a hardware problem (the screen of my Asus Laptop). I have connected an external monitor to my laptop as Neil suggested, so that I had video output simultaneously on two screens (the screen of my Asus Laptop + the external monitor). Several times, on the Asus laptop screen everything disappeared and I got a white/grey screen with horizontal grey lines. But on the external monitor, everything continues to be ok.
So I will bring my Asus laptop to the shop and have it repaired.

Kind regards,
Paul

#11 killerx525

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Posted 20 August 2011 - 08:56 AM

Hopefully they have they have the right replacement screen available or they will have to order it online somewhere.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#12 Paul62

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Posted 20 August 2011 - 09:01 AM

I hope so Michael !

Kind regards,
Paul

#13 killerx525

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Posted 20 August 2011 - 09:06 AM

I just had a search on Google and Ebay and i have found nothing about buying a replacement screen. Does the laptop still have warranty?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#14 Paul62

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Posted 20 August 2011 - 09:13 AM

Normally yes. I hope this is covered by the warranty.

Kind regards,
Paul

#15 killerx525

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Posted 20 August 2011 - 09:15 AM

It should be, but i think you would have to pay Asus for the replacement screen and the labour, if the warranty is expired.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png





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