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usb wired mouse not recognized or working


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#1 rehobfan

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Posted 14 August 2011 - 01:22 PM

g500 logitech laser mouse (wired/usb) started to work intermittently and now has stopped working all together (no lights indicating power, not showing up in device and printer list, and no cursor movement) plugged mouse into each of the 3 usb ports and none work.

Note that ...This mouse works when plugged into another laptop. Another mouse plugged into any of the 3 usb ports on this computer does not work.

A thumb drive plugged into any of the 3 usb ports does work

Windows 7 home premium, hp laptop dv6t 2000 ... tried the following:

uninstalled mouse drivers and reinstalled newest version

checked in device manager and found the following:
there we no errors

under mice and other pointing devices there is a hid compliant mouse and synaptics ps/2 touchpad shown

deleted usb root hub shown under univeral serial bus controllers (per suggestion of a google search on the problem) -these were reinstalled on restart-no help

clicked on driver details for each item show under the following- human interface devices, mice and other pointing device and USB controlers ... searched for updated drivers- all shown current and working

restored system to prior config about a month ago and mouse worked for a short time ... but back to the same issue now

the touchpad works fine on the computer so not an emergency but very inconvient for working quickly....

looking for brilliant minds to help solve this issue for me ;)

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#2 rehobfan

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Posted 14 August 2011 - 01:25 PM

by the way am orignial poster on this issue.... sorry for the gramatical and spelling errors!

#3 CohenTheBarbarian

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Posted 18 August 2011 - 08:25 AM

Hiya.

Could you do me a favor:


Press Start->Run or winkey+R to open a run box.

Copy and paste the following command in:

reg export HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318} %userprofile%\desktop\mouse.reg


This should create a .reg file on your desktop. Can you upload that .reg file as an attachment in your next reply?

If it doesn't work, let me know. Note: this is not a fix of any kind, I just want to see the information for your mouse devices.

Another question: do USB keyboards work?

#4 rehobfan

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Posted 18 August 2011 - 05:47 PM

Hiya back at you CohenTheBarbarian

Did as you requested and ran

reg export HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318} %userprofile%\desktop\mouse.reg

get the following File C;\users\name\desktop\mouse.reg already exists. Overwrite yes/no

I do not have a usb keyboard on had but can probably find one to test in a few days. USB does work with the wireless mouse and thumb drive.

#5 Dave225

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Posted 18 August 2011 - 06:21 PM

The message "Overwrite yes/no" indicates you may have run the export twice.
It is ok to say yes to overwrite it.
Then find the mouse.reg on your desktop and attach here.




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