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Random BSoD


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#1 Marjak

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Posted 14 August 2011 - 05:33 AM

Hello,

I'm getting random Blue Screen of the Death on my W7 Ultimate 64bit.
Sometimes I only get them random when I'm playing PC games, but they are random I never now exactly when a BSoD comes.

So here I post one of my latest .dmp file, could anyone help me please?

Thanks in advance.



Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\081311-24414-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02c11000 PsLoadedModuleList = 0xfffff800`02e56670
Debug session time: Sat Aug 13 01:12:09.009 2011 (UTC + 2:00)
System Uptime: 0 days 13:57:25.820
Loading Kernel Symbols
...............................................................
................................................................
...................................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff8800b215d28, fffff8800b215580, fffff880012ebce2}

Probably caused by : Ntfs.sys ( Ntfs!NtfsRemoveScb+82 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff8800b215d28
Arg3: fffff8800b215580
Arg4: fffff880012ebce2

Debugging Details:
------------------


EXCEPTION_RECORD: fffff8800b215d28 -- (.exr 0xfffff8800b215d28)
ExceptionAddress: fffff880012ebce2 (Ntfs!NtfsRemoveScb+0x0000000000000082)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000736
Attempt to read from address 0000000000000736

CONTEXT: fffff8800b215580 -- (.cxr 0xfffff8800b215580)
rax=0000000000000706 rbx=0000000000000000 rcx=fffffa8008a53220
rdx=fffff8a00198a140 rsi=0000000000000000 rdi=fffff8a00198a140
rip=fffff880012ebce2 rsp=fffff8800b215f60 rbp=fffffa8007e7a600
r8=0000000000000000 r9=0000000000000000 r10=fffff880031649c0
r11=fffff8a00ce77450 r12=fffffa8008a53220 r13=0000000000000000
r14=0000000000000000 r15=fffff8a00198a450
iopl=0 nv up ei ng nz ac pe cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010293
Ntfs!NtfsRemoveScb+0x82:
fffff880`012ebce2 488b4a30 mov rcx,qword ptr [rdx+30h] ds:002b:fffff8a0`0198a170=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: Vindictus.exe

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000736

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec0100
0000000000000736

FOLLOWUP_IP:
Ntfs!NtfsRemoveScb+82
fffff880`012ebce2 488b4a30 mov rcx,qword ptr [rdx+30h]

FAULTING_IP:
Ntfs!NtfsRemoveScb+82
fffff880`012ebce2 488b4a30 mov rcx,qword ptr [rdx+30h]

BUGCHECK_STR: 0x24

EXCEPTION_DOESNOT_MATCH_CODE: This indicates a hardware error.
Instruction at fffff880012ebce2 does not read/write to 0000000000000736

LAST_CONTROL_TRANSFER: from fffff8800126485c to fffff880012ebce2

STACK_TEXT:
fffff880`0b215f60 fffff880`0126485c : fffff8a0`0198a040 fffff8a0`0198a140 fffffa80`07e7a600 fffff880`0130967f : Ntfs!NtfsRemoveScb+0x82
fffff880`0b215fa0 fffff880`012e964c : fffff8a0`0198a010 fffffa80`07e7a670 fffff880`0b2160d1 fffffa80`08a53220 : Ntfs!NtfsPrepareFcbForRemoval+0x50
fffff880`0b215fd0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Ntfs!NtfsTeardownStructures+0xdc


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: Ntfs!NtfsRemoveScb+82

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME: Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4d79997b

STACK_COMMAND: .cxr 0xfffff8800b215580 ; kb

FAILURE_BUCKET_ID: X64_0x24_CODE_ADDRESS_MISMATCH_Ntfs!NtfsRemoveScb+82

BUCKET_ID: X64_0x24_CODE_ADDRESS_MISMATCH_Ntfs!NtfsRemoveScb+82

Followup: MachineOwner
---------

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#2 Broni

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Posted 14 August 2011 - 12:47 PM

Welcome aboard Posted Image

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 Marjak

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Posted 14 August 2011 - 06:09 PM

Hello,

Thanks, here is the report:

==================================================
Dump File : 081411-20794-01.dmp
Crash Time : 8/14/2011 12:38:27 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000006
Parameter 2 : fffffa80`0583dd20
Parameter 3 : 00000000`50456368
Parameter 4 : 00000000`00000000
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+2d27d
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081411-20794-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,832
==================================================

==================================================
Dump File : 081311-24414-01.dmp
Crash Time : 8/13/2011 1:13:39 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0b215d28
Parameter 3 : fffff880`0b215580
Parameter 4 : fffff880`012ebce2
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+8fce2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081311-24414-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,832
==================================================

==================================================
Dump File : 080911-17378-01.dmp
Crash Time : 8/9/2011 1:04:53 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00756408
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`0557aea8
Caused By Driver : ndiswan.sys
Caused By Address : ndiswan.sys+1ea8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080911-17378-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,832
==================================================

==================================================
Dump File : 080411-17253-01.dmp
Crash Time : 8/4/2011 6:50:50 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`ffffffd1
Parameter 2 : 00000000`00000001
Parameter 3 : fffff800`02cf0a6c
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+71151
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080411-17253-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,832
==================================================

==================================================
Dump File : 072711-16692-01.dmp
Crash Time : 7/27/2011 4:41:32 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff880`00000020
Parameter 3 : 00000000`00000009
Parameter 4 : fffff880`031fb900
Caused By Driver : HIDCLASS.SYS
Caused By Address : HIDCLASS.SYS+d388
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072711-16692-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,832
==================================================

==================================================
Dump File : 072611-19390-01.dmp
Crash Time : 7/26/2011 2:52:11 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`000f4250
Parameter 3 : fffff880`0835dd00
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c4250
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072611-19390-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,832
==================================================

==================================================
Dump File : 072511-18688-01.dmp
Crash Time : 7/25/2011 11:26:34 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`09784000
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`045b7232
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+4e90e0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072511-18688-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,832
==================================================

==================================================
Dump File : 072411-20124-01.dmp
Crash Time : 7/24/2011 7:13:50 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050031
Parameter 3 : 00000000`000006f8
Parameter 4 : fffff880`058d8cb0
Caused By Driver : pctNdis64.sys
Caused By Address : pctNdis64.sys+7cb0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072411-20124-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,832
==================================================

==================================================
Dump File : 071811-20888-01.dmp
Crash Time : 7/18/2011 12:46:45 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffff880`7f98a572
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`062ddc63
Caused By Driver : mouhid.sys
Caused By Address : mouhid.sys+3c63
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071811-20888-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 318,904
==================================================

#4 Broni

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Posted 14 August 2011 - 06:39 PM

Well, we have various kind of errors involving various system file.
It can be happening for various reasons, so we'll try to pinpoint...

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#5 Marjak

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Posted 15 August 2011 - 08:08 AM

Hello,

Posted Image

Thanks for your help.

#6 Broni

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Posted 15 August 2011 - 01:12 PM

You're seriously overheating.
Max temp for your CPU is listed at 61C and you're exceeding it.
Minimize usage of your computer until the issue is solved as you may cause irreversible CPU damage.

Turn the computer off.
Get a can of compressed air, open the case and clean it well inside paying an extra attention to fans.
With the case open turn the computer on and see if all fans are running.

When done post new SIW report.

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#7 Marjak

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Posted 16 August 2011 - 05:28 AM

Hello,

Same as before :wacko: . I even bought a CPU Cooler:
Posted Image

Is there a way to speed up the fans?

#8 Broni

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Posted 16 August 2011 - 05:29 PM

I'm not really a hardware guy, but I'll ask my friends for some help.
Hold on there...

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#9 cryptodan

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Posted 16 August 2011 - 07:21 PM

Lets see what another tool says:

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

Some tools may read the sensor data wrong.

#10 karnage

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Posted 16 August 2011 - 10:49 PM

Hello,

Same as before :wacko: . I even bought a CPU Cooler:
Posted Image

Is there a way to speed up the fans?


you can set the cpu fan to max in the bios

#11 Marjak

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Posted 17 August 2011 - 04:40 AM

Hello,

Ok here is it : http://speccy.piriform.com/results/0UeEaD3XShJuQqzlIywoqge

#12 cryptodan

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Posted 17 August 2011 - 07:16 AM

Please disable Windows Defender because you do not need it via the Services Application in Control Panel and Administrative Tools, also remove PC Tools Firewall and use Windows Firewall.

Also can you take a picture of your case with the side panel on and the side panel off showing us your components.

#13 Marjak

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Posted 17 August 2011 - 09:58 AM

Hello,

Ok, Windows Defender is deactivated and PC Tools Firewall is removed.

Here 2 pictures of my tower:

Posted Image
Posted Image

#14 cryptodan

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Posted 17 August 2011 - 01:19 PM

Well your wire management needs to be improved. You need to have as much free space as possible to allow for proper air flow. All those wires in the second picture is preventing the proper air flow.

Is that a mid tower or a full tower?

If its a mid tower, I would highly recommend getting something like the Antec 1200 which is a full tower case.

#15 Marjak

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Posted 17 August 2011 - 02:35 PM

Hello,

So you think that the BSoD comes because of too much heat?

I'll try to improve the wire but much better I can't.




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