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Laptop takes long time to load at start-up and freezes continually


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#1 mimiy2k

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Posted 14 August 2011 - 03:54 AM

My Sony VAIO runs on Windows XP. I feel like my system is loaded with malware or maybe is controlled by a bot.net. I feel this because I encounter so many problems with it.

First, it takes probably 20-30 minutes for everything to load at start-up. Second, it freezes all the time (at least once a day or more) and I have to just press the power button to turn it off or unplug it.

My virus program is Avast. Recently, it has an "X" over the AVAST icon. When I call up Avast, it gives a warning that my system is no protected. But after several minutes, Avast shows that the system is protected (so, in other words, something is turning Avast off during the boot/start-up cycle...maybe to keep it from catching rootkits?).

The whole system runs VERY, VERY slowly at all software I may run.

This may not be related, but recently all my Google bookmarks went missing after a boot-up.

I ran HiJack This but am not sure if I am permitted to post the log here? I did not run any fixes because I know it is advised not to do this without guidance from a Bleeping Computer expert. I have a copy of cc cleaner but have not run it for samereason. I also have a freshly downloaded copy of Malwarebytes.

I did notice in the HiJack This log that there are several items listing which appear to want to redirect my home page to MSN. My Home Page should be usatoday.com on both IE8 and Chrome. Sometimes, I have been redirected to MSN and I have had to go in to reset my default home page. Also, infrequently, I get redirected to some page that has "cupcake" in the name. My default search engine should be Google.

These last issues are pesty but the real problem for me is the very long load time at start-up, the long wait time for various software functions to run, and the constant freezing of my computer causing me to have to hold down the power button and re-boot to get my system back.

I previously used Stopzilla and its registry cleaner (I forget the name) and have been told that these are suspect programs that may have caused registry errors, etc.

Oh, also, something also turns off many of my Services. Every time I start-up, I now have to go into Services to restart the service for my printer, for instance. (System tells me I have no printer installed). I have to also run REPAIR on Adobe Acrobat Professional in order to use it with each startup.

I think that's everything!

Let me know if I can or should post the HiJack This log here or if you would like me to run anything else!

Thank you so much!
Mimi

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#2 cryptodan

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Posted 14 August 2011 - 05:17 AM

To have your log analyzed, Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

#3 Orange Blossom

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Posted 15 August 2011 - 09:35 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic414495.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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