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My programs cant access save window- cant save any files!

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3 replies to this topic

#1 J_sean


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Posted 13 August 2011 - 11:46 PM

Running windows vista home premium 64bit service pack 2
Dell inspiron 1545
core2duo 2ghz
4 gig ram

I cant pinpoint when it started exactly but all of a sudden some of my programs could not save.

An example of this would be in firefox- I right click a photo, select "save image as" and the usual window does not open- nothing happens. Same thing with "save page as" I tried shortcuts ctrl -s nothing happens either.

another example would be in adobe flash pro, I select "save as" or "load file" in the file option, nothing happens either.

another example is also while accessing forums, emails, or any site that requires loading files- take for examle this forum, Below the posting box is a browse button in the attachments- if I click that nothing happens, no windows pops up. I cant upload anything.

Its very hard to pinpoint the exact problem because not all programs have it. Adobe photoshop works fine. Autodesk Maya works fine too.

I do not know if its related but at the same time, Internet explorer and Windows media player stopped working entirely and when I install anti-virus programs this shows up: cocreateinstance failed 0x80040154 class not registered

also in yahoo messenger news box if i try to click a link, it says catastrophic error. in utorrent if I right click a torrent and select "open containing folder" an error shows "class not registered" again I dont know if it is related in any way to the problem or a whole other can of worms altogether.

I've tried malware scans (malwarebytes) - system restore did not work either - I'm not sure if this is a virus or if something just broke in vista. Is there any solution available to me that does not require a full reinstall of vista? Any help or insight into the matter would be much appreciated. thanks

- Japheth A.

Edited by hamluis, 14 August 2011 - 09:46 AM.
Moved from Vista to Am I Infected.

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#2 boopme


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Posted 14 August 2011 - 11:15 AM

It does appear to be malware to me.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#3 J_sean

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Posted 14 August 2011 - 11:09 PM

Thanks for the help. already created DDS log with no problems. GMER file cant be saved though. Problem is the attach.txt- I cant attach it (clicking on browse button does nothing- part of the problem) posted it in the proper forums. hoping to get this solved. thanks again.

#4 Orange Blossom

Orange Blossom

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Posted 14 August 2011 - 11:24 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic414467.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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