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Ethernet Port Not Working


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#1 windex

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Posted 13 August 2011 - 11:43 PM

I just purchased a used motherboard for a Dell Dimension XPS Gen2 desktop. I can not get the ethernet port to work. I plug the cable into it, and nothing happens. It states that it is not connected. I have the driver installed, and the NIC is enabled in BIOS. The device manager states it is working properly, and there is no yellow question mark next to it. Though I can not get the ethernet port to work, I was able to connect using a usb connection to my modem.

Operating System: WinXP Home
Motherboard: DELL DIMENSION XPS GEN 2 MOTHERBOARD, GH001 U2424 0GH001 0U2424
Network Driver: Intel Gigabit LOM
Network Card (onboard): Intel® PRO/1000 MT Network Connection

I'm not sure if the port if faulty, or if there is a fix?

Can someone please provide me with the some help?

Thanks,

windex

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#2 MarkGS

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Posted 14 August 2011 - 08:47 AM

When you plug in the ethernet cable is it securely clipped in? Do you see two lights on the ethernet port light up when the cable is plugged in?

#3 windex

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Posted 14 August 2011 - 09:49 AM

No, neither one of the lights blink or are on. I have made sure to check that the it is clipped in also. The ethernet cable works on two other computers, so I know it is not the cable itself.

Edited by windex, 14 August 2011 - 09:59 AM.


#4 hamluis

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Posted 14 August 2011 - 03:56 PM

IME...modems which have USB connection capability, along with ethernet...may only allow one set of the drivers (either ethernet or USB) to be installed at any time. The modems I have seen with this capability were specific about this in the installation instructions.

Louis

#5 windex

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Posted 14 August 2011 - 09:59 PM

hamluis,

Thanks for your response. That is good information to know.

This problem existed before I installed the USB driver. My computer did not have the USB driver install on it. After a few hours of trying to self diagnose the problem, I noticed the Arris modem had a USB connection on it. So I tried it and it didn't work. I didn't have the modem installation disk, so I found the driver on Arris website using another computer, downloaded it, and then installed it. It still didn't work. I found an old forum post from another site, and tried some things (reset winsock catalog,flush dns, stop dns client, start dns client,and a few other cmd prompt commands, and the USB connection then worked.

So now I know if I have the USB driver installed, I can not use the ethernet driver. But what about when I did not have the USB driver installed? I know the NIC card works with the USB driver, but why can I not get the ethernet connection to work when the USB driver was not installed? Faulty port? Some configuration issue somewhere?

I appreciate any information provided.

Thanks,

windex




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