Posted 13 August 2011 - 05:40 PM
I have XP with service pack 3.
I updated my acrobat reader to version X. Now I cannot print. Programs like Word or Quark tell me no printers are installed. I go to control panel to install a printer, and it tells me I can't, print spooler is not running. I go to manage services and tell the print spooler to start, it appears to, then I go back to install a printer, and it says the print spooler is not running, and when I check under manage services, it now says the spooler is stopped, so I start it again... but always same results. If I stick a CD into the drive with print drivers to install, it still recognizes that I have those drivers on my system and won't install them. How can I have printer/drivers installed on my system, but they don't show up in the control panel?
I tried going to Microsoft.com and downloading their Mr FixIt for print problems... no help.
I had a full version of Acrobat on the computer, and that doesn't work anymore either. It was an older version, 5.0, so I updated it to 7.0 Acrobat, but that new install wasn't able to install the Adobe PDF printer, so it didn't kick the print function into gear or solve anything. I can't print to PDF or to physical printers.
I tried copying the spoolsv.exe and spoolss.dll files from my other XP machine and putting them on the troubled machine, in case those print spool files had become corrupted, but that did not change anything either.
Adobe Support would not help... any suggesitons are appreciated!