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Browser Redirect


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7 replies to this topic

#1 hacksaw74

hacksaw74

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Posted 13 August 2011 - 01:52 PM

I have been working on my parent's PC on and off now for about a month.

It is Dell Inspiron 570 running Windows 7 Home Premium w/ SP1

They had been infected with Windows 7 Recovery virus, I followed the instructions on BleepingComputer.com to clean it from that infection but now there is still a redirect of the browser going on . It only seems to be happening from the search bar now, I unistalled IE8 and installed IE9 and that seemed to alleviate some of the issues, I can browse directly from the address bar without a redirect. This only seems to be limited to one user profile

Can someone please help eliminate this last annoyance?

Here is DDS log



.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-06-23.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 8/9/2010 10:39:47 AM
System Uptime: 8/13/2011 2:51:51 PM (1 hours ago)
.
Motherboard: Dell Inc. | | 04GJJT
Processor: AMD Athlon™ II X3 435 Processor | CPU 1 | 2900/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 689 GiB total, 630.154 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
I: is Removable
L: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP104: 8/8/2011 8:00:28 PM - Installed Java™ 6 Update 26
RP105: 8/10/2011 7:51:50 AM - Removed AVG 2011
RP106: 8/10/2011 7:54:00 AM - Removed AVG 2011
RP107: 8/11/2011 3:00:13 AM - Windows Update
RP108: 8/13/2011 2:08:09 PM - Windows Modules Installer
RP109: 8/13/2011 2:22:14 PM - Windows Update
RP110: 8/13/2011 2:38:31 PM - Windows Update
.
==== Installed Programs ======================
.
µTorrent
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.4.3
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Consumer In-Home Service Agreement
Definition update for Microsoft Office 2010 (KB982726)
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Dock
Dell Driver Download Manager
Dell Getting Started Guide
ffdshow
Google Earth
Google Update Helper
GoToAssist 8.0.0.514
Java Auto Updater
Java™ 6 Update 26
Junk Mail filter update
Magic ISO Maker v5.5 (build 0272)
MagicDisc 2.7.106
Malwarebytes' Anti-Malware version 1.51.0.1200
Microsoft Choice Guard
Microsoft Office 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Mozilla Firefox 5.0.1 (x86 en-US)
MSVCRT
Norton Security Suite
PowerDVD DX
QuickTime Alternative 1.47
Realtek High Definition Audio Driver
Roxio Burn
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Skins
SkyCaddie Desktop
SkyHawke CP210x USB to UART Bridge (Driver Removal)
Skype Toolbars
Skype™ 4.1
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2010 (KB2494150)
Visual Studio 2008 x64 Redistributables
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
WinRAR archiver
XviD MPEG-4 Video Codec
Yahoo! Detect
Yahoo! Software Update
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
8/9/2011 9:42:39 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000076 (0x0000000000000000, 0xfffffa8006cd0b30, 0x0000000000000033, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 080911-19141-01.
8/9/2011 8:35:08 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000076 (0x0000000000000000, 0xfffffa80064e9830, 0x0000000000000033, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 080911-19546-01.
8/9/2011 8:32:58 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000076 (0x0000000000000000, 0xfffffa8006d14b30, 0x0000000000000033, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 080911-25459-01.
8/9/2011 12:03:35 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the DNS Client service, but this action failed with the following error: An instance of the service is already running.
8/9/2011 12:01:35 PM, Error: Service Control Manager [7031] - The Workstation service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
8/9/2011 12:01:35 PM, Error: Service Control Manager [7031] - The Network Location Awareness service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.
8/9/2011 12:01:35 PM, Error: Service Control Manager [7031] - The DNS Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
8/9/2011 12:01:35 PM, Error: Service Control Manager [7031] - The Cryptographic Services service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
8/9/2011 10:52:48 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000076 (0x0000000000000000, 0xfffffa8006dc8370, 0x0000000000000033, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 080911-19500-01.
8/13/2011 2:52:27 PM, Error: VDS Basic Provider [1] - Unexpected failure. Error code: D@01010004
8/13/2011 2:10:26 PM, Error: atikmdag [52236] - CPLIB :: General - Invalid Parameter
8/13/2011 2:10:26 PM, Error: atikmdag [43029] - Display is not active
8/13/2011 12:42:07 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
8/13/2011 12:14:38 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
8/13/2011 12:14:38 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
8/13/2011 12:14:37 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
8/13/2011 12:14:32 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
8/13/2011 12:14:18 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 discache eeCtrl IDSVia64 spldr SRTSPX SymIRON SymNetS Wanarpv6
8/13/2011 12:01:30 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.
8/13/2011 1:41:54 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
8/13/2011 1:03:00 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
8/10/2011 7:49:13 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000076 (0x0000000000000000, 0xfffffa8006605060, 0x0000000000000033, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081011-19016-01.
.
==== End Of File ===========================

I guess I am bad at follwing directions



here is dds.txt



.
DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26
Run by Wayne at 15:01:36 on 2011-08-13
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3839.2106 [GMT -4:00]
.
AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\spool\DRIVERS\x64\3\dleaserv.exe
C:\Windows\system32\dleacoms.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Windows\System32\vds.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files (x86)\MagicDisc\MagicDisc.exe
C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\internet explorer\iexplore.exe
C:\Program Files (x86)\internet explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\REGSVR32.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-inc&channel=us
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mWinlogon: Userinit=userinit.exe,
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
StartupFolder: C:\Users\Wayne\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files (x86)\Dell\DellDock\DellDock.exe
StartupFolder: C:\Users\Wayne\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MAGICD~1.LNK - C:\Program Files (x86)\MagicDisc\MagicDisc.exe
StartupFolder: C:\Users\Wayne\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE
StartupFolder: C:\Users\Wayne\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MIF5BA~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Trusted Zone: bgibson.com
Trusted Zone: statements-online.com
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9.3.0/GarminAxControl.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
TCP: DhcpNameServer = 68.87.72.134 68.87.77.134
TCP: Interfaces\{B6AFBD56-48E2-45FA-AAD0-2FE6D9FD30FA} : DhcpNameServer = 68.87.72.134 68.87.77.134
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
BHO-X64: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO-X64: 0x1 - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
BHO-X64: Symantec NCO BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
BHO-X64: Search Helper - No File
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
BHO-X64: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
TB-X64: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB-X64: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB-X64: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
mRun-x64: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun-x64: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun-x64: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun-x64: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRunOnce-x64: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]
R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20110723.001\BHDrvx64.sys [2011-7-23 1151096]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20110812.030\IDSviA64.sys [2011-8-12 488056]
R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS [?]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS --> C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS [?]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
R2 dlea_device;dlea_device;C:\Windows\system32\dleacoms.exe -service --> C:\Windows\system32\dleacoms.exe -service [?]
R2 dleaCATSCustConnectService;dleaCATSCustConnectService;C:\Windows\System32\spool\DRIVERS\x64\3\dleaserv.exe [2010-8-12 45224]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccsvchst.exe [2011-8-5 130008]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-8-2 705856]
R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-8-5 136824]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\system32\DRIVERS\k57nd60a.sys --> C:\Windows\system32\DRIVERS\k57nd60a.sys [?]
R3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-11-13 136176]
S3 BVRPMPR5a64;BVRPMPR5a64 NDIS Protocol Driver;\??\C:\Windows\system32\drivers\BVRPMPR5a64.SYS --> C:\Windows\system32\drivers\BVRPMPR5a64.SYS [?]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-11-13 136176]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE [2010-12-27 31124344]
S3 silabenm;Silicon Labs CP210x USB to UART Bridge Serial Port Enumerator Driver;C:\Windows\system32\DRIVERS\silabenm.sys --> C:\Windows\system32\DRIVERS\silabenm.sys [?]
S3 silabser;Silicon Labs CP210x USB to UART Bridge Driver;C:\Windows\system32\DRIVERS\silabser.sys --> C:\Windows\system32\DRIVERS\silabser.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 WSDPrintDevice;WSD Print Support via UMB;C:\Windows\system32\DRIVERS\WSDPrint.sys --> C:\Windows\system32\DRIVERS\WSDPrint.sys [?]
.
=============== Created Last 30 ================
.
2011-08-13 18:46:40 200976 ----a-w- C:\Windows\SysWow64\drivers\tmcomm.sys
2011-08-12 21:59:22 8578896 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{1CC90584-4EC2-4286-9C51-8CC06D4E4455}\mpengine.dll
2011-08-09 00:04:29 -------- d-----w- C:\Users\Wayne\AppData\Roaming\.minecraft
2011-08-09 00:01:44 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2011-08-05 18:10:22 912504 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\symefa64.sys
2011-08-05 18:10:22 744568 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\srtsp64.sys
2011-08-05 18:10:22 450680 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\symds64.sys
2011-08-05 18:10:22 40568 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\srtspx64.sys
2011-08-05 18:10:22 386168 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\symnets.sys
2011-08-05 18:10:21 171128 ----a-r- C:\Windows\System32\drivers\N360x64\0501000.01D\ironx64.sys
2011-08-05 18:10:04 -------- d-----w- C:\Windows\System32\drivers\N360x64\0501000.01D
2011-08-05 17:09:07 34152 ----a-w- C:\Windows\System32\drivers\GEARAspiWDM.sys
2011-08-05 17:09:01 174200 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2011-08-05 17:09:01 -------- d-----w- C:\Program Files\Symantec
2011-08-05 17:09:01 -------- d-----w- C:\Program Files\Common Files\Symantec Shared
2011-08-05 17:08:44 125872 ----a-w- C:\Windows\System32\GEARAspi64.dll
2011-08-05 17:08:44 106928 ----a-w- C:\Windows\SysWow64\GEARAspi.dll
2011-08-05 17:08:41 -------- d-----w- C:\Windows\System32\drivers\N360x64
2011-08-05 17:08:40 -------- d-----w- C:\Program Files (x86)\Norton Security Suite
2011-08-05 17:08:36 -------- d-----w- C:\Program Files (x86)\NortonInstaller
2011-07-20 14:06:17 -------- d-----w- C:\Program Files (x86)\Quick Web Player
2011-07-16 23:59:35 -------- d-----w- C:\Users\Wayne\AppData\Local\CrashDumps
2011-07-16 23:05:46 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2011-07-16 22:54:16 -------- d-----w- C:\ProgramData\NortonInstaller
2011-07-16 22:52:44 -------- d-----w- C:\ProgramData\Norton
2011-07-15 23:09:12 -------- d-----w- C:\ProgramData\PC Tools
.
==================== Find3M ====================
.
2011-07-16 05:41:50 362496 ----a-w- C:\Windows\System32\wow64win.dll
2011-07-16 05:41:49 243200 ----a-w- C:\Windows\System32\wow64.dll
2011-07-16 05:41:49 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2011-07-16 05:39:10 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2011-07-16 05:37:12 421888 ----a-w- C:\Windows\System32\KernelBase.dll
2011-07-16 04:29:19 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2011-07-16 04:26:00 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2011-07-16 04:25:37 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2011-07-16 04:24:23 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2011-07-16 04:24:22 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2011-07-16 02:21:44 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2011-07-16 02:21:41 2048 ----a-w- C:\Windows\SysWow64\user.exe
2011-07-16 02:17:19 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:17:19 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:17:19 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:17:19 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2011-07-11 22:49:58 175616 ----a-w- C:\Windows\System32\msclmd.dll
2011-07-11 22:49:58 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2011-07-09 02:46:28 288768 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-06-24 05:34:53 214528 ----a-w- C:\Windows\System32\winsrv.dll
2011-06-24 05:25:49 338432 ----a-w- C:\Windows\System32\conhost.exe
2011-06-23 05:43:12 5561216 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-06-23 04:33:57 3967872 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-06-23 04:33:57 3912576 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2011-06-21 06:34:00 1923968 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-06-15 10:02:23 212992 ----a-w- C:\Windows\System32\odbctrac.dll
2011-06-15 10:02:23 163840 ----a-w- C:\Windows\System32\odbccp32.dll
2011-06-15 10:02:23 106496 ----a-w- C:\Windows\System32\odbccu32.dll
2011-06-15 10:02:23 106496 ----a-w- C:\Windows\System32\odbccr32.dll
2011-06-15 08:55:19 86016 ----a-w- C:\Windows\SysWow64\odbccu32.dll
2011-06-15 08:55:19 81920 ----a-w- C:\Windows\SysWow64\odbccr32.dll
2011-06-15 08:55:19 319488 ----a-w- C:\Windows\SysWow64\odbcjt32.dll
2011-06-15 08:55:19 163840 ----a-w- C:\Windows\SysWow64\odbctrac.dll
2011-06-15 08:55:19 122880 ----a-w- C:\Windows\SysWow64\odbccp32.dll
2011-06-11 03:07:25 3137536 ----a-w- C:\Windows\System32\win32k.sys
2011-05-29 13:11:30 39984 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-05-24 23:14:10 270720 ------w- C:\Windows\System32\MpSigStub.exe
2011-05-24 11:42:55 404480 ----a-w- C:\Windows\System32\umpnpmgr.dll
2011-05-24 10:40:05 64512 ----a-w- C:\Windows\SysWow64\devobj.dll
2011-05-24 10:40:05 44544 ----a-w- C:\Windows\SysWow64\devrtl.dll
2011-05-24 10:39:38 145920 ----a-w- C:\Windows\SysWow64\cfgmgr32.dll
2011-05-24 10:37:54 252928 ----a-w- C:\Windows\SysWow64\drvinst.exe
.
============= FINISH: 15:10:30.44 ===============

Edit: Merged two replies to original topic to make a single topic for clarity. ~ Animal

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#2 gringo_pr

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Posted 17 August 2011 - 07:09 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 hacksaw74

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Posted 17 August 2011 - 08:35 AM

I have followed the instructions in posted the result in the previous posts

#4 gringo_pr

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Posted 17 August 2011 - 08:37 AM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

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Posted 20 August 2011 - 02:50 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#6 hacksaw74

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Posted 20 August 2011 - 04:02 AM

I haven't been able to do much I tried to do some things by remoting in but that didn't work so well. You can close this I decided to do a clean install of Win 7

#7 gringo_pr

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Posted 20 August 2011 - 12:37 PM

Thank you for letting me know


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

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Posted 23 August 2011 - 12:47 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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