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Blue Screen


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#1 Bashebabutt

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Posted 13 August 2011 - 01:11 PM

Ok I get a blue screen with...I hope I wrote this down right.

astor.sys
Address F73330BF base at F732000
Date stamp 42b2df42

It happens when I boot up and using the computer for a few minutes.

Any help is appreciated..

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#2 Allan

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Posted 13 August 2011 - 01:26 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Bashebabutt

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Posted 13 August 2011 - 01:59 PM

==================================================
Dump File : Mini081311-01.dmp
Crash Time : 8/13/2011 10:15:54 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00016b47
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0xf73330bf
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+130bf
File Description : Intel Matrix Storage Manager driver
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 5.1.0.1022
Processor : 32-bit
Crash Address : iastor.sys+130bf
Stack Address 1 : iastor.sys+f336
Stack Address 2 : iastor.sys+3f22d
Stack Address 3 : iastor.sys+3f6db
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini081311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini080811-01.dmp
Crash Time : 8/8/2011 9:34:28 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000018
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xf732f25f
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+f25f
File Description : Intel Matrix Storage Manager driver
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 5.1.0.1022
Processor : 32-bit
Crash Address : iastor.sys+f25f
Stack Address 1 : iastor.sys+3f22d
Stack Address 2 : iastor.sys+3f6db
Stack Address 3 : iastor.sys+f3bf
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini080811-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini080611-01.dmp
Crash Time : 8/6/2011 10:17:59 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000018
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xf732f25f
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+f25f
File Description : Intel Matrix Storage Manager driver
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 5.1.0.1022
Processor : 32-bit
Crash Address : iastor.sys+f25f
Stack Address 1 : iastor.sys+3f22d
Stack Address 2 : iastor.sys+3f6db
Stack Address 3 : iastor.sys+f3bf
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini080611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini080111-01.dmp
Crash Time : 8/1/2011 9:57:36 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000018
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xf732f25f
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+f25f
File Description : Intel Matrix Storage Manager driver
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 5.1.0.1022
Processor : 32-bit
Crash Address : iastor.sys+f25f
Stack Address 1 : iastor.sys+3f22d
Stack Address 2 : iastor.sys+3f6db
Stack Address 3 : iastor.sys+f3bf
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini080111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini073011-01.dmp
Crash Time : 7/30/2011 8:49:14 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x000399ac
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0xf73330bf
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+130bf
File Description : Intel Matrix Storage Manager driver
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 5.1.0.1022
Processor : 32-bit
Crash Address : iastor.sys+130bf
Stack Address 1 : iastor.sys+f336
Stack Address 2 : iastor.sys+3f22d
Stack Address 3 : iastor.sys+3f6db
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini073011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini071711-01.dmp
Crash Time : 7/17/2011 3:25:21 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00038725
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0xf73330bf
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+130bf
File Description : Intel Matrix Storage Manager driver
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 5.1.0.1022
Processor : 32-bit
Crash Address : iastor.sys+130bf
Stack Address 1 : iastor.sys+f336
Stack Address 2 : iastor.sys+3f22d
Stack Address 3 : iastor.sys+3f6db
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071711-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

#4 Allan

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Posted 13 August 2011 - 02:15 PM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#5 Bashebabutt

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Posted 13 August 2011 - 02:30 PM

I have not added any new hardware. hmmm I run the normal virus scan to control any of that. So I cannot recall anything new that I have added to cause this problem.

#6 Allan

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Posted 13 August 2011 - 02:35 PM

Well, that particular error message is most likely caused by either bad or corrupt drivers or malware. Look in device manager - any errors? If not, I suggest you start by posting in the Am I Infected forum. Let's rule out (or in) malware.

#7 Bashebabutt

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Posted 13 August 2011 - 02:41 PM

hmmm I have been there and everything looks good so far. Noone knew over there how to deal with the BSOD. I will go back but not sure how to start a new message on what my computer is experiencing.

#8 Allan

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Posted 13 August 2011 - 02:42 PM

No, if they gave you a clean bill of health that's fine. What about device manager?

#9 Bashebabutt

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Posted 13 August 2011 - 03:00 PM

No error messages there.

#10 Allan

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Posted 13 August 2011 - 03:13 PM

If this started out of the clear blue I'm still leaning toward malware, but we can try a few things.

First, go to the websites of your video card, sound card, and (if appropriate) ethernet card manufacturers and download and install the latest drivers. Also check for a bios flash.

Then boot to the recovery console and run chkdsk /r

If the problem persists, let's try a selective startup:

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

#11 Bashebabutt

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Posted 13 August 2011 - 03:45 PM

how do you check bios flash...that makes me nervous...lol




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