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Blue screen every time I use audio


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#1 thekaptn

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Posted 13 August 2011 - 10:58 AM

Hello all. I am having some serious blue screen issues with my windows 7 pc. Every time I touch an audio file I get a blue screen with:
"A device driver attempting to corrupt the system has been caught."

STOP: 0x000000C4 (0x0000000000F6,0x0000000000278,0xFFFFFA8007514060,0XFFFFF88004217097)

wsaudio_Devices(5).sys - Address FFFFF88004217097 base at FFFFF880042160000,
Datestamp 4a6851b

This happens every time I touch any type of file that uses the audio. Also, if I try to disable the audio devices in device manager, I get blue screen.

Sometimes it will be devices(3), but usually it's 5, not sure if that matters.

I haven't installed anything new lately that I can think of.
Here's what I've tried:
Disabling the audio
Updating all drivers including audio
Uninstalling wondershare (can't seem to find this, but I read that could be the problem)
Running a registry cleaner

Any advice plz?

My specs:
Windows 7 Home Premium SP1 - 64bit
AMD Phenom X4 945 Processor 3.00 GHz
4.00 GB RAM
ATI Radeon HD 5800 Series

The sound is the default that came with the mobo. AMD High Definition Audio Device, Realtek High Definition Audio.

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#2 Broni

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Posted 13 August 2011 - 11:30 AM

Running a registry cleaner

Never a good idea.

Updating all drivers including audio

How exactly did you update sound driver?

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 thekaptn

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Posted 13 August 2011 - 11:31 AM

==================================================
Dump File : 081311-24195-01.dmp
Crash Time : 8/13/2011 11:40:09 AM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`000000f6
Parameter 2 : 00000000`00000240
Parameter 3 : fffffa80`07224060
Parameter 4 : fffff880`045e6097
Caused By Driver : WsAudio_DeviceS(5).sys
Caused By Address : WsAudio_DeviceS(5).sys+1097
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081311-24195-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,032
==================================================

==================================================
Dump File : 081311-20280-01.dmp
Crash Time : 8/13/2011 11:02:34 AM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`00000062
Parameter 2 : fffffa80`061b2fc8
Parameter 3 : fffffa80`061b4f00
Parameter 4 : 00000000`00000001
Caused By Driver : WsAudio_DeviceS(1).sys
Caused By Address : WsAudio_DeviceS(1).sys+0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081311-20280-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,088
==================================================

==================================================
Dump File : 081311-20748-01.dmp
Crash Time : 8/13/2011 12:33:02 AM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`000000f6
Parameter 2 : 00000000`00000634
Parameter 3 : fffffa80`0736db30
Parameter 4 : fffff880`04342097
Caused By Driver : WsAudio_DeviceS(3).sys
Caused By Address : WsAudio_DeviceS(3).sys+1097
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081311-20748-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,088
==================================================

==================================================
Dump File : 081311-22495-01.dmp
Crash Time : 8/13/2011 12:20:51 AM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`000000f6
Parameter 2 : 00000000`00000650
Parameter 3 : fffffa80`07394060
Parameter 4 : fffff880`045b8097
Caused By Driver : WsAudio_DeviceS(3).sys
Caused By Address : WsAudio_DeviceS(3).sys+1097
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081311-22495-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,088
==================================================

==================================================
Dump File : 081211-23384-01.dmp
Crash Time : 8/12/2011 11:49:50 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`000000f6
Parameter 2 : 00000000`00000644
Parameter 3 : fffffa80`075203f0
Parameter 4 : fffff880`03fe5097
Caused By Driver : WsAudio_DeviceS(3).sys
Caused By Address : WsAudio_DeviceS(3).sys+1097
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081211-23384-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,088
==================================================

==================================================
Dump File : 081211-22854-01.dmp
Crash Time : 8/12/2011 10:58:27 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`000000f6
Parameter 2 : 00000000`00000638
Parameter 3 : fffffa80`07385b30
Parameter 4 : fffff880`04553097
Caused By Driver : WsAudio_DeviceS(3).sys
Caused By Address : WsAudio_DeviceS(3).sys+1097
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081211-22854-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,088
==================================================

==================================================
Dump File : 081211-29624-01.dmp
Crash Time : 8/12/2011 3:18:22 PM
Bug Check String : DRIVER_VERIFIER_IOMANAGER_VIOLATION
Bug Check Code : 0x000000c9
Parameter 1 : 00000000`0000020e
Parameter 2 : fffff880`08494432
Parameter 3 : fffff980`1b79cea0
Parameter 4 : 00000000`00000000
Caused By Driver : atdcm64a.sys
Caused By Address : atdcm64a.sys+2432
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081211-29624-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,088
==================================================

==================================================
Dump File : 081211-24289-01.dmp
Crash Time : 8/12/2011 3:12:01 PM
Bug Check String : DRIVER_VERIFIER_IOMANAGER_VIOLATION
Bug Check Code : 0x000000c9
Parameter 1 : 00000000`0000020e
Parameter 2 : fffff880`087f4432
Parameter 3 : fffff980`22ea4ea0
Parameter 4 : 00000000`00000000
Caused By Driver : atdcm64a.sys
Caused By Address : atdcm64a.sys+2432
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081211-24289-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,088
==================================================

==================================================
Dump File : 081211-26769-01.dmp
Crash Time : 8/12/2011 3:05:46 PM
Bug Check String : DRIVER_VERIFIER_IOMANAGER_VIOLATION
Bug Check Code : 0x000000c9
Parameter 1 : 00000000`0000020e
Parameter 2 : fffff880`0b996432
Parameter 3 : fffff980`30730ea0
Parameter 4 : 00000000`00000000
Caused By Driver : atdcm64a.sys
Caused By Address : atdcm64a.sys+2432
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081211-26769-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,088
==================================================

==================================================
Dump File : 081211-21668-01.dmp
Crash Time : 8/12/2011 2:25:01 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 00000000`000000f6
Parameter 2 : 00000000`00000278
Parameter 3 : fffffa80`07514060
Parameter 4 : fffff880`04217097
Caused By Driver : WsAudio_DeviceS(5).sys
Caused By Address : WsAudio_DeviceS(5).sys+1097
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081211-21668-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,088
==================================================

==================================================
Dump File : 081211-18860-01.dmp
Crash Time : 8/12/2011 11:25:14 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`0000109b
Parameter 3 : 00000000`00000000
Parameter 4 : fffffa80`06c76010
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+25377
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081211-18860-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,088
==================================================

==================================================
Dump File : 080711-18891-01.dmp
Crash Time : 8/7/2011 12:12:56 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`031c4b4b
Parameter 3 : fffff880`031fc898
Parameter 4 : fffff880`031fc0f0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+37bb4b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+37bb4b
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080711-18891-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,088
==================================================

==================================================
Dump File : 072611-17674-01.dmp
Crash Time : 7/26/2011 8:21:33 PM
Bug Check String :
Bug Check Code : 0x00000109
Parameter 1 : a3a039d8`995dc66f
Parameter 2 : 00000000`00000000
Parameter 3 : bf9de79b`d4e4c498
Parameter 4 : 00000000`00000101
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072611-17674-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 053111-19359-01.dmp
Crash Time : 5/31/2011 2:41:00 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00003451
Parameter 2 : fffff6fc`40049858
Parameter 3 : fffffa80`07271590
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\053111-19359-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,088
==================================================

==================================================
Dump File : 042411-17877-01.dmp
Crash Time : 4/24/2011 1:39:16 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0318bc08
Parameter 3 : fffff880`0318b470
Parameter 4 : fffff800`02e97837
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+213d8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042411-17877-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,088
==================================================

==================================================
Dump File : 092710-18844-01.dmp
Crash Time : 9/27/2010 12:28:57 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`06e3ef90
Parameter 3 : fffffa7f`06e3ef90
Parameter 4 : fffffa80`06e3ef90
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092710-18844-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,088
==================================================

Edited by thekaptn, 13 August 2011 - 11:32 AM.


#4 Broni

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Posted 13 August 2011 - 11:35 AM

It looks like Wondershare driver.
It must be still present.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :filefind
    WsAudio_DeviceS(5).sys
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

==========================================================

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.

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#5 thekaptn

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Posted 13 August 2011 - 11:35 AM

Updating all drivers including audio

How exactly did you update sound driver?

I ran Slimdrivers and updated it through that, but there was one update that didn't go through. I searched around google for any other sound drivers I could find for this Realtek Audio, but everything I found said I was up to date.

#6 Broni

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Posted 13 August 2011 - 11:38 AM

Updating drivers in bunches is not a good idea either.
Generally drivers should be left alone unless there is something wrong with some particular driver.
Then you deal with just that one, not all of them.

Regardless, please read my previous reply.

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#7 thekaptn

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Posted 13 August 2011 - 11:48 AM

:thumbsup: Thanks for the quick replies

Well, somehow now I can only boot in safe mode. The blue screen hits me when I try to log in otherwise.

System Look didn't seem to run. I got an error saying Script required. Here is my Autoruns file tho.

Attached Files



#8 Broni

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Posted 13 August 2011 - 11:50 AM

I got an error saying Script required

Did you paste my script in?

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#9 thekaptn

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Posted 13 August 2011 - 11:52 AM

Do'h. Sorry, I'm reading this stuff in safe mode resolution and missed the script.

SystemLook 30.07.11 by jpshortstuff
Log created at 12:50 on 13/08/2011 by Joey
Administrator - Elevation successful

Invalid Context: filefindWsAudio_DeviceS(5).sys

-= EOF =-

#10 Broni

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Posted 13 August 2011 - 11:56 AM

You didn't copy my whole script. Most likely you missed a "colon" in front of "filefind".
Please redo.

Now...

Re-run Autoruns.
Scroll down to "HKLM\System\CurrentControlSet\Services" section.

Un-check following items:

+ "WsAudio_DeviceS(1)"
+ "WsAudio_DeviceS(2)"
+ "WsAudio_DeviceS(3)"
+ "WsAudio_DeviceS(4)"
+ "WsAudio_DeviceS(5)"

Restart computer and see how it goes with the audio.

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#11 thekaptn

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Posted 13 August 2011 - 12:06 PM

Awesome. You are the man Broni! Listening to music right now and no blue screens so far. It seems all is well again. :clapping:

Thanks again for all your time and help.

Edited by thekaptn, 13 August 2011 - 12:07 PM.


#12 Broni

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Posted 13 August 2011 - 12:47 PM

You're very welcome Posted Image

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