Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD on Vista - Recurring Issue


  • This topic is locked This topic is locked
6 replies to this topic

#1 vepoppins

vepoppins

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:55 PM

Posted 13 August 2011 - 09:12 AM

I first got the BSOD in April of 2010 - I "fixed" it with a reinstall of my Windows Vista system. However, the BSOD been a recurring issue (though thankfully with none of the completely-not-restartable strings of the first attack), and after this most recent one, I'd like to clean out whatever's wrong once and for all.

I ran MalwareBytes and it showed nothing, though I found and deleted a few tracking cookies with the help of my antivirus program.


Other computer quirks that could be useful to know:
- sound has also been randomly stopping, though the system can't detect it (I found a way to fix it by stopping and restarting Windows Audio)
- STOP info for the BSOD is 0x0000007E (0xC0000005, 0xB35B2976, 0x8C957A20, 0x8C95771C)

BC AdBot (Login to Remove)

 


#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,917 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:06:55 AM

Posted 13 August 2011 - 09:16 AM

Please let me know when exactly you get this BSOD and how often.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 vepoppins

vepoppins
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:55 PM

Posted 13 August 2011 - 09:57 AM

Mountain of file data coming your way~





Dump File : Mini081211-01.dmp
Crash Time : 8/12/2011 10:54:42 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x908913c5
Parameter 3 : 0x8e393c68
Parameter 4 : 0x8e393964
Caused By Driver : teefer2.sys
Caused By Address : teefer2.sys+43c5
File Description : Symantec CMC Firewall Teefer2
Product Name : Symantec CMC Firewall
Company : Symantec Corporation
File Version : 11.0.4819.5
Processor : 32-bit
Crash Address : teefer2.sys+43c5
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini081211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini052211-01.dmp
Crash Time : 5/22/2011 11:10:46 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x8589c030
Parameter 3 : 0x87348208
Parameter 4 : 0x857e3af8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+313ab
Stack Address 2 : ntkrnlpa.exe+30fc8
Stack Address 3 : ntkrnlpa.exe+aa32b
Computer Name :
Full Path : C:\Windows\Minidump\Mini052211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini041611-01.dmp
Crash Time : 4/16/2011 12:26:45 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9009ea87
Parameter 3 : 0x8d882c80
Parameter 4 : 0x8d88297c
Caused By Driver : teefer2.sys
Caused By Address : teefer2.sys+4a87
File Description : Symantec CMC Firewall Teefer2
Product Name : Symantec CMC Firewall
Company : Symantec Corporation
File Version : 11.0.4819.5
Processor : 32-bit
Crash Address : teefer2.sys+4a87
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini041611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini021611-01.dmp
Crash Time : 2/16/2011 11:02:39 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x90471a87
Parameter 3 : 0x8df91c80
Parameter 4 : 0x8df9197c
Caused By Driver : teefer2.sys
Caused By Address : teefer2.sys+4a87
File Description : Symantec CMC Firewall Teefer2
Product Name : Symantec CMC Firewall
Company : Symantec Corporation
File Version : 11.0.4819.5
Processor : 32-bit
Crash Address : teefer2.sys+4a87
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini021611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini020911-01.dmp
Crash Time : 2/9/2011 2:09:37 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x900e1a87
Parameter 3 : 0x8037ac80
Parameter 4 : 0x8037a97c
Caused By Driver : teefer2.sys
Caused By Address : teefer2.sys+4a87
File Description : Symantec CMC Firewall Teefer2
Product Name : Symantec CMC Firewall
Company : Symantec Corporation
File Version : 11.0.4819.5
Processor : 32-bit
Crash Address : teefer2.sys+4a87
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini020911-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 143,368
==================================================

==================================================
Dump File : Mini110910-01.dmp
Crash Time : 11/9/2010 4:44:28 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x846c2c70
Parameter 3 : 0x8713c030
Parameter 4 : 0x862333b0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : ntkrnlpa.exe+313fb
Stack Address 2 : ntkrnlpa.exe+31018
Stack Address 3 : ntkrnlpa.exe+aa30b
Computer Name :
Full Path : C:\Windows\Minidump\Mini110910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini101710-01.dmp
Crash Time : 10/17/2010 9:49:04 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9046fa87
Parameter 3 : 0x80378c80
Parameter 4 : 0x8037897c
Caused By Driver : teefer2.sys
Caused By Address : teefer2.sys+4a87
File Description : Symantec CMC Firewall Teefer2
Product Name : Symantec CMC Firewall
Company : Symantec Corporation
File Version : 11.0.4819.5
Processor : 32-bit
Crash Address : teefer2.sys+4a87
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini101710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini080210-01.dmp
Crash Time : 8/2/2010 6:21:53 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8fc76a87
Parameter 3 : 0x8dbe5c80
Parameter 4 : 0x8dbe597c
Caused By Driver : teefer2.sys
Caused By Address : teefer2.sys+4a87
File Description : Symantec CMC Firewall Teefer2
Product Name : Symantec CMC Firewall
Company : Symantec Corporation
File Version : 11.0.4819.5
Processor : 32-bit
Crash Address : teefer2.sys+4a87
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini080210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini070310-01.dmp
Crash Time : 7/3/2010 9:30:35 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9086fa87
Parameter 3 : 0x8dfc2c80
Parameter 4 : 0x8dfc297c
Caused By Driver : teefer2.sys
Caused By Address : teefer2.sys+4a87
File Description : Symantec CMC Firewall Teefer2
Product Name : Symantec CMC Firewall
Company : Symantec Corporation
File Version : 11.0.4819.5
Processor : 32-bit
Crash Address : teefer2.sys+4a87
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini070310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini062910-01.dmp
Crash Time : 6/29/2010 11:55:35 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 0x00000008
Parameter 2 : 0x00000006
Parameter 3 : 0x00000006
Parameter 4 : 0x8752e988
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+141df
File Description : Default Hub Driver for USB
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : usbhub.sys+141df
Stack Address 2 : usbhub.sys+1450e
Stack Address 3 : usbhub.sys+18cb8
Computer Name :
Full Path : C:\Windows\Minidump\Mini062910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 203,792
==================================================

==================================================
Dump File : Mini042910-01.dmp
Crash Time : 4/29/2010 10:02:29 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8fc7da87
Parameter 3 : 0x8ddb7c80
Parameter 4 : 0x8ddb797c
Caused By Driver : teefer2.sys
Caused By Address : teefer2.sys+4a87
File Description : Symantec CMC Firewall Teefer2
Product Name : Symantec CMC Firewall
Company : Symantec Corporation
File Version : 11.0.4819.5
Processor : 32-bit
Crash Address : teefer2.sys+4a87
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini042910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,256
==================================================

#4 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,917 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:06:55 AM

Posted 13 August 2011 - 11:08 AM

That seems to be caused by Symantec.

Please click HERE and follow the instructions in STEP 2 to download and run the norton removal tool.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#5 vepoppins

vepoppins
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:11:55 PM

Posted 13 August 2011 - 11:28 PM

Downloaded the tool and removed Symantec, cleaned out all old program data, then re-installed with a fresh version of Symantec. Seems to be working so far, and I'll keep an eye on it. Thank you so much for your help!!!

#6 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,917 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:06:55 AM

Posted 14 August 2011 - 01:57 AM

Glad to hear that did the trick. Please let me know if you have any problem left.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#7 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,917 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:06:55 AM

Posted 28 August 2011 - 04:26 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users