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Am I Infected


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9 replies to this topic

#1 novice4

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Posted 12 August 2011 - 06:37 AM

Recently updated my computer,have now noticed that now i have lost the "TURN OFF BUTTON" on start up Menu.
Computer takes a long time to start up.I have only log off and shut down buttons,is this a virus? malware. ect..
thanks

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#2 quietman7

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Posted 12 August 2011 - 07:41 AM

The symptoms you describe may or may not be malware related. Usually, if you are dealing with a malware infection you will notice other symptoms/signs of infection? If you are having other issues, what are they? If not, it could be a Group Policy issue that needs correcting.

What operating system are you using as there are solutions depending on the OS.
Vista - Shutdown Options - Start Menu
"Shutdown" option missing from the Start Menu

This Ask Leo article deals with a missing Run... command in XP Pro using the Group Policy Editor but the same steps can be used for a missing Turn Off Computer button, Logoff button and more. Microsoft Article ID: 292504 Group Policy editor (Gpedit.msc) settings for the Start menu in Windows XP provides a list of Start Menu settings.
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#3 novice4

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Posted 12 August 2011 - 01:22 PM

Hi,
Thanks for the quick reply.
I am running windows xp service pack 3 with all updates.
I have tried the group policy editor before contacting you guys,no luck,restart computer but still cannot see the turn off button on start menu.
Other than that i feel the computer is slow.
Thanks for your help,really appreciate you guys.

#4 quietman7

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Posted 12 August 2011 - 03:01 PM

Have you tried using System Restore to return to a previous state before the problems began?

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#5 novice4

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Posted 13 August 2011 - 02:42 AM

Yes tried system restore before the group policy editor,but still no TURN OFF BUTTON.
any other ideas that i could try?

#6 quietman7

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Posted 13 August 2011 - 09:08 AM

Click on the link below:
http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to #267 and click "Restore "Turn Off and Log Off" - Start Menu" in the left column. Download and save noclose.reg to your desktop. Double-click on that file and choose "Yes" to merge it into the registry when prompted. Once you get a successful message delete the file and reboot.

CAUTION: This solution involves making changes in the Windows registry. Always Create a New Restore Point and back up your registry before making any changes. Vista/Windows 7 users can refer to these instructions. If you're not familiar with working in the registry, then you should NOT attempt to make any changes on your own. Improper changes to the registry could adversely affect your computer and render it inoperable. ERUNT is an excellent free tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.
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#7 novice4

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Posted 18 August 2011 - 12:02 PM

Hi,
sorry for the delay been away for a few days.
Tried what you suggested but still no joy.
i did try this same thing once before i contacted bleeping computers.
any other ideas?

START-LOG OFF-SHUT DOWN Button only.

thanks for your help

#8 quietman7

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Posted 23 August 2011 - 06:00 AM

If none of the solutions are working, it's possible the issue is a side affect of malware and if its still present, that may be the reason nothing is working. I recommend further investigation. Many of the tools we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a DDS log for further investigation.

Please read the "Preparation Guide".
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.
When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, please reply back here with a link to the new topic so we can closed this one.
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#9 novice4

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Posted 09 September 2011 - 02:00 PM

thanks for thew help



http://www.bleepingcomputer.com/forums/topic418229.html

#10 Orange Blossom

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Posted 09 September 2011 - 10:50 PM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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