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Can not update Windows xp pro and I can not remove Trojan Horse


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#1 navavista

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Posted 11 August 2011 - 06:24 PM

Hello everybody,

I can not update to Windows XP Professional. And I think it's a virus or trojan horse who causes this problem. The name of the Trojan is Videx32.sys Rootkit Virus. Win32. Alureon!IK. I'm not able to remove it with my anti-virusscanner, because the virus is hidden in my network. I just can not update net-framework. All of the versions of 2.0 till 4.0 failed.
The biggest problem now is that my computer is restarting itself after 15 minutes. This problem arose when I removed a few trojans and viruses from my computer via Karspersky and Iobit malware fighter. One Trojan remained and couldn't be removed via Hitman pro, because you have to buy Hitman pro first but there's no guarrantee that it will work. I think the trojan is the cause of it that I can not update framework. Another name of that same virus is Virus:Win32/Bamital.(C is the detection for the files "explorer.exe" and "winlogon.exe" when they are infected)What can I do to solve this problem?
For in that the computer still boots after 15 minutes it's hard to download stuff and some things he was not even arrested. Presumably this is because the virus.]
I am also getting an error message when I download framework 25007.fout error while initializing fusion. LibraryShim merger with load () can not be loaded. Error: 0x80131700.

I hope this is enough information for you and thanks for the help in advance.

Navavista

Due to the current startup problems with my computer I could not send mail logs till so far.

My apologies and I hope we can fix this problem as soon as possible. My computer starts itself up, without any reason.
Here are the promised logs.

Attached File  dds.txt1.txt   14.25KB   2 downloads
Attached File  dds.txt2.txt   14.52KB   0 downloads
Attached File  attach.txt1.txt   11.96KB   0 downloads
Attached File  attach.txt2.txt   12KB   1 downloads
Attached File  intput.txt1.txt   517bytes   0 downloads

Attached File  GMER.log1.log   10.59KB   1 downloads

For this I also found another site for help, but because I could not upload the logs they could not help me. Why I'm through, through to find your way.

Regards,

Navavista

Edited by hamluis, 23 August 2011 - 10:47 AM.
Merged posts, moved from XP to Malware Removal Logs.


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#2 HelpBot

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Posted 23 August 2011 - 10:55 AM

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#3 navavista

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Posted 23 August 2011 - 03:34 PM

I still need help!

I have 32bit system xp professionals. Windows original cd is no longer available.
All the logs I have already sent to you in my last text message sent to you. See my reply above.
See my above post.

With kind regards,

Navavista

#4 Elise

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Posted 24 August 2011 - 09:25 AM

Hello, my name is Elise and I'll assist you with this issue.

Note that Alureon and Bamital are to different infections.

COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


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#5 navavista

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Posted 24 August 2011 - 05:32 PM

Before I can start the procedure I have two questions.

You had written about windows recovery console; it's strongly recommended to have this pre-installed on your machine before doing any malware removal.

1)How can I install windows recovery console? Or how do I know that windows recovery console is on my computer?
2)My computer will often restart by itself after 15 minutes or 20 minutes. Sometimes even after 10 minutes. Is it not wiser to work in the safe mode with network connections? The only thing is not all the programs will be active then.

There are two problems the computer is restarting itself and the virus is hiding itself in Windows/system32. When I tried to remove the virus the restarting problems appeared.

#6 Elise

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Posted 25 August 2011 - 02:09 AM

Yes, in that case, run it from Safe mode with Networking.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

No need to install the RC yourself. :)

regards, Elise


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#7 navavista

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Posted 26 August 2011 - 12:42 PM

I hereby send you to a log from ComboFix.

Greetings,

Navavista

Attached Files

  • Attached File  log.txt   22.14KB   2 downloads


#8 navavista

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Posted 26 August 2011 - 12:43 PM

If you have further questions please let me know.

#9 Elise

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Posted 26 August 2011 - 01:04 PM

Hi again,

TWO ANTIVIRUS PROGRAMS
---------------------------------------
I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
  • False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
  • System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either Kaspersky or AVG.

How are things running at this point?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#10 navavista

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Posted 28 August 2011 - 06:21 PM

Hi there,

I removed Kaspersky from my pc. Do I have to run combofix again on my computer because the virus is still there, when I run Hitmanpro on my pc. I'm not able to do any updates that are related to Framework, everytime when I try do this I receive a message that the updates are failed, or that Framework is already on my computer. But still I receive a message that I need to do these updates. These are all security updates of Framework. Lastly I want to know if you could see that combofix removed any viruses from my pc or a Trojan. And if there's anything else what I should do to resolve this issue from my topic above.

Thank you very much once again.

Greetings,

Navavista

#11 Elise

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Posted 29 August 2011 - 09:09 AM

What is hitman pro still detecting?

The framework update problem may be a glitch. Have you tried uninstalling all framework components using Add/Remove programs and reinstalling them?

regards, Elise


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#12 navavista

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Posted 30 August 2011 - 12:26 PM

I was trying to send you a screenshot but I receive a message that my file is to big. So I can't send it to you. But the main problem is that Hitman Pro says the virus is a Rootkit. The name of the virus is Virus. Win32. Alureon. The virus hides itself the map C:\Windows\System32\DRIVERS\ with the name Videx32.sys.

Another problem that still occurs is that my computer still restarts itself. Although haven't given any command to do it. When I work in the Safemode with netwerkconnections this problem doesn't occur.

#13 Elise

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Posted 30 August 2011 - 01:21 PM

Thank you for the additional info, that is very helpful!

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

regards, Elise


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#14 navavista

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Posted 30 August 2011 - 01:37 PM

I forgot something. Combofix was detecting Avg internet security on my computer. But I rever installed it on my pc. How can this be. TD.rootkiller hasn't found anything. Even when I removed framework I still can not update my computer.

I also can not find avg internet security on my pc via revuinstaller

#15 navavista

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Posted 30 August 2011 - 01:38 PM

Avg internet security I even can not find via the option deleting programs of windows.




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