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I had the Personal Shield Pro now getting a few error messages and cannot connect to internet


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2 replies to this topic

#1 mshaw11

mshaw11

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  • 1 posts
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  •  
  • Local time:09:40 AM

Posted 11 August 2011 - 04:36 PM

I had the Personal Shield Pro and removed it using to tutorial that is on this site. my computer is running slow and though the i am connected to the internet nothing can connect to it. i am using another computer to access the internet and using a jump drive to put thing back and forth. what do i do now? the GMER will not compile a log it will run for a while then it just crashes with no message.

.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_17
Run by Owner at 17:20:50 on 2011-08-11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1020.633 [GMT -4:00]
.
AV: Norton Internet Security *Enabled/Outdated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\125167357:35228408.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\program files\steam\steam.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\ehome\mcrdsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Verizon V CAST Media Manager\V CAST Backup Scheduler.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Owner\Desktop\Defogger.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = hxxp://www.google.com/ie
uStart Page = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
uInternet Connection Wizard,ShellNext = iexplore
mSearchAssistant = hxxp://www.google.com
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Internet Security: {0b53eac3-8d69-4b9e-9b19-a37c9a5676a7} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: AOL Toolbar: {4982d40a-c53b-4615-b15b-b5b5e98d167c} - c:\program files\aol toolbar\toolbar.dll
TB: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Steam] "c:\program files\steam\steam.exe" -silent
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"
uRun: [HLBackupScheduler] c:\program files\verizon v cast media manager\V CAST Backup Scheduler.exe
uRun: [DriverFinder] c:\program files\driverfinder\DriverFinder.exe
uRun: [GoWNKtoBbTfMqRQ] c:\documents and settings\all users\application data\GoWNKtoBbTfMqRQ.exe
uRun: [Pqixurul] rundll32.exe "c:\windows\cdpnet4.dll",Startup
uRun: [qulYhhRuoG] c:\documents and settings\all users\application data\qulYhhRuoG.exe
uRun: [qulYhhRuoG] c:\documents and settings\all users\application data\qulYhhRuoG.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [SunKistEM] c:\program files\digital media reader\shwiconem.exe
mRun: [AOL Spyware Protection] "c:\progra~1\common~1\aol\aolspy~1\AOLSP Scheduler.exe"
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [_AntiSpyware] c:\program files\mcafee\mcafee antispyware\MssCli.exe
mRun: [IntelAudioStudio] "c:\program files\intel audio studio\IntelAudioStudio.exe" TRAY
mRun: [CHotkey] zHotkey.exe
mRun: [ShowWnd] ShowWnd.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [Symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe /Consumer
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [ATICustomerCare] "c:\program files\ati\aticustomercare\ATICustomerCare.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [EvtMgr6] c:\program files\logitech\setpointp\SetPoint.exe /launchGaming
mRun: [Gtoroy] rundll32.exe "c:\windows\aselequfirawax.dll",Startup
dRun: []
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bigfix.lnk - c:\program files\bigfix\BigFix.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
mPolicies-system: DisableTaskMgr = 1 (0x1)
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - c:\program files\aol toolbar\toolbar.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
TCP: DhcpNameServer = 192.168.2.1
TCP: Interfaces\{1C7391FC-71BB-4B59-B96D-FCBEC51506D8} : DhcpNameServer = 192.168.2.1
Notify: AtiExtEvent - Ati2evxx.dll
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
AppInit_DLLs: karna.dat
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\98nmticw.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?hl=en
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&type=374563&p=
FF - plugin: c:\documents and settings\owner\application data\mozilla\firefox\profiles\98nmticw.default\extensions\devicedetection@logitech.com\plugins\npLogitechDeviceDetection.dll
FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============
.
R1 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\SAVRT.SYS [2004-7-23 336008]
R1 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\SAVRTPEL.SYS [2004-7-23 50312]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2004-8-27 198248]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\CCPROXY.EXE [2004-8-27 235168]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2004-8-27 181864]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 MotoHelper;MotoHelper Service;c:\program files\motorola\motohelper\MotoHelperService.exe [2010-9-7 202048]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton internet security\norton antivirus\NAVAPSVC.EXE [2004-8-30 177264]
R3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;c:\windows\system32\drivers\LEqdUsb.sys [2010-8-24 40912]
R3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;c:\windows\system32\drivers\LHidEqd.sys [2010-8-24 10448]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20040811.020\NAVENG.SYS [2008-10-27 68168]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20040811.020\NAVEX15.SYS [2008-10-27 617288]
R3 RTL8192su;%RTL8192su.DeviceDesc.DispName%;c:\windows\system32\drivers\RTL8192su.sys [2010-1-6 594048]
S0 cirgfx;cirgfx;c:\windows\system32\drivers\hhyirvi.sys --> c:\windows\system32\drivers\hhyirvI.sys [?]
S0 xrdm;xrdm;c:\windows\system32\drivers\yhatzak.sys --> c:\windows\system32\drivers\yhatzak.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-10 135664]
S2 LBeepKE;Logitech Beep Suppression Driver;c:\windows\system32\drivers\LBeepKE.sys [2010-12-25 10448]
S2 McAfeeAntiSpyware;McAfee AntiSpyware Real-Time Scanner;c:\program files\mcafee\mcafee antispyware\msssrv.exe --> c:\program files\mcafee\mcafee antispyware\Msssrv.exe [?]
S2 SBService;ScriptBlocking Service;c:\progra~1\common~1\symant~1\script~1\SBServ.exe [2004-8-30 67184]
S3 BTCFilterService;USB Networking Driver Filter Service;c:\windows\system32\drivers\motfilt.sys [2010-12-30 6016]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\CCPWDSVC.EXE [2004-8-27 79464]
S3 DAUpdaterSvc;Dragon Age: Origins - Content Updater;c:\program files\steam\steamapps\common\dragon age origins\bin_ship\daupdatersvc.service.exe [2010-3-8 25832]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-2-10 135664]
S3 jnv4_mib;jnv4_mib;\??\c:\docume~1\owner\locals~1\temp\jnv4_mib.sys --> c:\docume~1\owner\locals~1\temp\jnv4_mib.sys [?]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2010-12-30 19968]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2010-12-30 8320]
S3 Motousbnet;Motorola USB Networking Driver Service;c:\windows\system32\drivers\Motousbnet.sys [2010-12-30 23424]
S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2010-12-30 23936]
S3 motusbdevice;Motorola USB Dev Driver;c:\windows\system32\drivers\motusbdevice.sys [2010-12-30 9472]
S3 SAVScan;SAVScan;c:\program files\norton internet security\norton antivirus\SAVSCAN.EXE [2004-7-23 198368]
.
=============== File Associations ===============
.
.txt=
.
=============== Created Last 30 ================
.
2011-08-11 20:51:32 -------- d-----w- c:\program files\GridinSoft Trojan Killer
2011-08-11 19:17:30 -------- d--h--w- c:\windows\PIF
2011-08-11 17:43:11 0 ----a-w- c:\windows\Ipolar.bin
2011-08-11 17:43:09 -------- d-----w- c:\documents and settings\owner\local settings\application data\{DE397575-EB90-46C9-A7E5-AAFF89D4A8B3}
2011-08-11 17:41:33 -------- d-----w- c:\documents and settings\all users\application data\aM13602DpLfD13602
2011-08-09 20:35:48 10496 -c----w- c:\windows\system32\dllcache\ndistapi.sys
2011-07-27 05:53:05 -------- d-----w- c:\documents and settings\owner\riotsGamesLogs
.
==================== Find3M ====================
.
2011-07-24 00:47:17 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
2011-07-02 04:52:46 16400 ----a-w- c:\windows\system32\drivers\LNonPnP.sys
2011-06-24 14:10:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2011-06-21 18:45:58 832512 ----a-w- c:\windows\system32\wininet.dll
2011-06-21 18:45:57 78336 ----a-w- c:\windows\system32\ieencode.dll
2011-06-21 18:45:57 1830912 ------w- c:\windows\system32\inetcpl.cpl
2011-06-21 18:45:57 17408 ------w- c:\windows\system32\corpol.dll
2011-06-21 11:47:20 389120 ----a-w- c:\windows\system32\html.iec
2011-06-20 17:44:52 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys
2008-11-11 05:20:43 16069 ----a-w- c:\program files\common files\ixumuw.sys
2008-11-11 05:20:43 12014 ----a-w- c:\program files\common files\yfasasume.bat
2008-10-28 05:57:53 14987 ----a-w- c:\program files\common files\emug.exe
2008-10-28 05:57:53 10918 ----a-w- c:\program files\common files\ukeder.sys
2004-05-25 23:51:58 1069056 -c--a-w- c:\program files\VisualBoyAdvance-SDL.exe
2002-10-07 13:48:54 225280 -c--a-w- c:\program files\SDL.dll
2009-01-19 10:19:58 65536 -csha-r- c:\windows\temp\tmp387.tmp
2009-01-19 10:19:58 65536 -csha-r- c:\windows\temp\tmpAD.tmp
.
============= FINISH: 17:23:25.06 ===============
Attached File  attach.txt   22.36KB   0 downloads

Attached Files



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#2 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 16 August 2011 - 04:40 PM

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  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

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Posted 21 August 2011 - 04:45 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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