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trojan horse now computer seems to be blank


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#1 jtaylor1120

jtaylor1120

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Posted 11 August 2011 - 04:06 PM

My son was on the internet today and had a redirect page come up. He said it mentioned something about a trojan horse then gave him options such as accept and deny. He of course choose deny not knowing what to do. He closed the window before i had a chance to see it. At that point all my icons were gone with the exception of the recycle bin and the programs menu was empty. We did a restart and now there is nothing but a cursor. I am not sure now what to do. I don't see a way to get into anything. Can someone help?

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