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Vista will not allow me to enter any user password


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#1 trouble at mill

trouble at mill

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Posted 11 August 2011 - 12:22 PM

Hello, I am trying to sort out a friends laptop, Fujutsu/Siemens Amilo, running Vista home Premium, she has no idea what has gone wrong, and frankly, neither do I, upon power up Vista displays the error recovery screen, listing: safe mode, safe mode with networking, safe mode with command prompt and start Windows normally I click on 'Start Windows Normally', the login screen is displayed with an administrator account and two user accounts but when clicking on any of them there is no password entry box, therefore the system cannot accept any login, using safe mode has the same result, the on-screen shut down button does not work either. All ideas will be gratefully accepted.
Thank You.

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