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Root kit virus, Hotfix


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11 replies to this topic

#1 jeddon

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Posted 11 August 2011 - 04:07 AM

Hi,
I am working on a Dell Inspiron mini laptop and I have somehow contracted some sort of root kit virus. It happened a few days ago when the version of Open Office I was using crashed and would no longer save my work properly. I was then told that my hard drive was full and I had to delete some programmes to free some space up. I did as it said, stripping my computer to the bare basics to free some space but even when the only programmes I had installed were Google Chrome, Panda antivirus and Notepad with all the basic Windows start up icons, I was still being told my hard drive is empty on space - so much so I could not run a system restore.

I did loads of disk clean ups, scans and analysis but nothing showed up as a problem. Later on, I looked in my hard drive and found a load of files in there that were new. They just consisted of a lot of numbers and then inside each one of these 4 new folders, were half a dozen other folders, titled by random numbers containing a RTF file called eula.rtf and a file called Hotfix. I logged in as an administrator to delete these files believing this would free up some space but even though when I logged back in they were gone, I am still being told I have no space on my hard drive. How can I get rid of this virus please as it is preventing me using anything but the Internet and Notepad on my laptop.....
As the virus tricks my computer into believing the hard drive is full, I am unable to install any programmes.....

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#2 jeddon

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Posted 11 August 2011 - 04:11 AM

I'm running Windows XP BTW

Any help would be appreciated :thumbup2:

#3 Broni

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Posted 11 August 2011 - 08:00 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#4 jeddon

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Posted 12 August 2011 - 04:06 AM

Thanks for this - only problem is I am unable to download anything as the virus is tricking my hard drive into thinking it is full so nothing will download at all - can you do all this downloading to USB or does it have to run from desktop?

#5 jeddon

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Posted 12 August 2011 - 04:09 AM

Also, when you run security check, the black box appears then closes a second later with no instructions? No notepad file opens....

#6 Broni

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Posted 12 August 2011 - 10:52 AM

Yes, you can download and transfer all tools through USB stick.
Skip Security Check.

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#7 jeddon

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Posted 17 August 2011 - 07:17 AM

I was unable to Download Malwarebytes' Anti-Malware (aka MBAM) as it would not run from USB and told me I needed space on the hard drive to run from desktop, which with the virus conflicting could not happen.

Got the following results for everything else though...

Security Check:


Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Panda Cloud Antivirus
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 24
Out of date Java installed!
Adobe Flash Player 10.2.152.26
````````````````````````````````
Process Check:
objlist.exe by Laurent

Panda Security Panda Cloud Antivirus PSANHost.exe
Panda Security Panda Cloud Antivirus PSUNMain.exe
``````````End of Log````````````


Mini Toolbox:


MiniToolBox by Farbar
Ran by Cex (administrator) on 17-08-2011 at 11:17:26
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip



popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : cex-6801f45c3ea Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoPPP adapter T-Mobile UK: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface Physical Address. . . . . . . . . : 00-53-45-00-00-00 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : 178.105.232.62 Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . : 178.105.232.62 DNS Servers . . . . . . . . . . . : 149.254.230.7 149.254.192.126 Primary WINS Server . . . . . . . : 10.11.12.13 Secondary WINS Server . . . . . . : 10.11.12.14 NetBIOS over Tcpip. . . . . . . . : DisabledDNS request timed out.
timeout was 2 seconds.
Server: cdns-be.t-mobile.co.uk
Address: 149.254.192.126

Name: google.com
Addresses: 209.85.227.103, 209.85.227.99, 209.85.227.104, 209.85.227.147
209.85.227.105, 209.85.227.106

Pinging google.com [209.85.229.147] with 32 bytes of data:Reply from 209.85.229.147: bytes=32 time=78ms TTL=51Reply from 209.85.229.147: bytes=32 time=87ms TTL=51Ping statistics for 209.85.229.147: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 78ms, Maximum = 87ms, Average = 82msDNS request timed out.
timeout was 2 seconds.
Server: cdns-be.t-mobile.co.uk
Address: 149.254.192.126

Name: yahoo.com
Addresses: 67.195.160.76, 69.147.125.65, 72.30.2.43, 98.137.149.56
209.191.122.70

Pinging yahoo.com [72.30.2.43] with 32 bytes of data:Reply from 72.30.2.43: bytes=32 time=241ms TTL=52Reply from 72.30.2.43: bytes=32 time=228ms TTL=52Ping statistics for 72.30.2.43: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 228ms, Maximum = 241ms, Average = 234msPinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20003 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 178.105.232.62 178.105.232.62 1
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
178.105.232.62 255.255.255.255 127.0.0.1 127.0.0.1 50
178.105.255.255 255.255.255.255 178.105.232.62 178.105.232.62 50
224.0.0.0 240.0.0.0 178.105.232.62 178.105.232.62 1
255.255.255.255 255.255.255.255 178.105.232.62 178.105.232.62 1
Default Gateway: 178.105.232.62
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/17/2011 11:13:50 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.

Error: (08/17/2011 11:13:45 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.

Error: (08/17/2011 11:13:42 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.

Error: (08/17/2011 11:11:17 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- Error 1705.A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?

Error: (08/11/2011 11:49:40 AM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot unload your registry file. The memory used by the registry has not been freed. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account. If this problem persists, contact your administrator.


DETAIL - There is not enough space on the disk.

Error: (08/11/2011 10:32:01 AM) (Source: ESENT) (User: )
Description: wuauclt (1368) An attempt to write to the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" at offset 8192 (0x0000000000002000) for 57344 (0x0000e000) bytes failed with system error 112 (0x00000070): "There is not enough space on the disk. ". The write operation will fail with error -1808 (0xfffff8f0). If this error persists then the file may be damaged and may need to be restored from a previous backup.

Error: (08/11/2011 10:31:59 AM) (Source: ESENT) (User: )
Description: wuauclt (2396) An attempt to write to the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" at offset 8192 (0x0000000000002000) for 57344 (0x0000e000) bytes failed with system error 112 (0x00000070): "There is not enough space on the disk. ". The write operation will fail with error -1808 (0xfffff8f0). If this error persists then the file may be damaged and may need to be restored from a previous backup.

Error: (08/11/2011 10:31:56 AM) (Source: ESENT) (User: )
Description: wuauclt (2252) Unable to write a shadowed header for file C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb. Error -1808.

Error: (08/11/2011 10:31:56 AM) (Source: ESENT) (User: )
Description: wuauclt (2252) An attempt to write to the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" at offset 0 (0x0000000000000000) for 8192 (0x00002000) bytes failed with system error 112 (0x00000070): "There is not enough space on the disk. ". The write operation will fail with error -1808 (0xfffff8f0). If this error persists then the file may be damaged and may need to be restored from a previous backup.

Error: (08/10/2011 11:34:56 AM) (Source: Application Error) (User: )
Description: Faulting application helpctr.exe, version 5.1.2600.5512, faulting module , version 7.0.6000.17055, fault address 0x000cc87c.
Processing media-specific event for [helpctr.exe!ws!]


System errors:
=============
Error: (08/17/2011 11:07:49 AM) (Source: Service Control Manager) (User: )
Description: The Panda Cloud Antivirus Service service hung on starting.

Error: (08/13/2011 02:47:50 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070070: Security Update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2518864).

Error: (08/13/2011 02:47:50 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070070: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2539631).

Error: (08/13/2011 02:47:50 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8007f003: Security Update for Windows XP (KB2567680).

Error: (08/13/2011 02:47:19 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8007f003: Security Update for Windows XP (KB2536276).

Error: (08/13/2011 02:47:03 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8007f003: Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP 3 (KB954155).

Error: (08/13/2011 02:46:56 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8007f003: Update for Windows XP (KB2443685).

Error: (08/13/2011 02:46:45 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8007f003: Security Update for Windows XP (KB2570222).

Error: (08/13/2011 02:46:24 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070070: Security Update for Microsoft .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2418241).

Error: (08/13/2011 02:46:18 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8007f003: Security Update for Windows XP (KB2566454).


Microsoft Office Sessions:
=========================
Error: (08/17/2011 11:13:50 AM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.(NULL)(NULL)(NULL)

Error: (08/17/2011 11:13:45 AM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.(NULL)(NULL)(NULL)

Error: (08/17/2011 11:13:42 AM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- Error 1711.An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.(NULL)(NULL)(NULL)

Error: (08/17/2011 11:11:17 AM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- Error 1705.A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?(NULL)(NULL)(NULL)

Error: (08/11/2011 11:49:40 AM) (Source: Userenv)(User: SYSTEM)SYSTEM
Description: There is not enough space on the disk.

Error: (08/11/2011 10:32:01 AM) (Source: ESENT)(User: )
Description: wuauclt1368C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb8192 (0x0000000000002000)57344 (0x0000e000)-1808 (0xfffff8f0)112 (0x00000070)There is not enough space on the disk.

Error: (08/11/2011 10:31:59 AM) (Source: ESENT)(User: )
Description: wuauclt2396C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb8192 (0x0000000000002000)57344 (0x0000e000)-1808 (0xfffff8f0)112 (0x00000070)There is not enough space on the disk.

Error: (08/11/2011 10:31:56 AM) (Source: ESENT)(User: )
Description: wuauclt2252C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1808

Error: (08/11/2011 10:31:56 AM) (Source: ESENT)(User: )
Description: wuauclt2252C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb0 (0x0000000000000000)8192 (0x00002000)-1808 (0xfffff8f0)112 (0x00000070)There is not enough space on the disk.

Error: (08/10/2011 11:34:56 AM) (Source: Application Error)(User: )
Description: helpctr.exe5.1.2600.55127.0.6000.17055000cc87c


=========================== Installed Programs ============================

Adobe Flash Player 10 Plugin (Version: 10.2.152.26)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 24 (Version: 6.0.240)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
MSN
MSXML 6 Service Pack 2 (KB973686) (Version: 6.20.2003.0)
Panda Cloud Antivirus (Version: 1.05.01.0000)
Panda Cloud Antivirus (Version: 1.5.1)
Panda Security Toolbar (Version: 2.0.0.17)
Panda Security URL Filtering (Version: 2.0.0.10)
T-Mobile Internet Manager (Version: 11.301.05.01.105)
WebFldrs XP (Version: 9.50.7523)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows XP Service Pack 3 (Version: 20080414.031525)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 1014.36 MB
Available physical RAM: 569.29 MB
Total Pagefile: 2441.46 MB
Available Pagefile: 1943.95 MB
Total Virtual: 2047.88 MB
Available Virtual: 1997.48 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:7.15 GB) (Free:0 GB) NTFS
2 Drive d: (T-Mobile) (CDROM) (Total:0.03 GB) (Free:0 GB) CDFS
4 Drive f: (JOHN) (Removable) (Total:3.72 GB) (Free:0.61 GB) FAT32

========================= Users: ========================================

User accounts for \\CEX-6801F45C3EA

Administrator Cex Guest
HelpAssistant SUPPORT_388945a0


== End of log ==


GMER:


GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-08-17 12:13:45
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 STEC_PATA_8GB rev.D5221-10
Running: xlgern3g.exe; Driver: C:\DOCUME~1\Cex\LOCALS~1\Temp\kwayipoc.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\system32\DRIVERS\PSINProc.sys (PSINProc Filter Driver for XP32/Panda Security, S.L.) ZwTerminateProcess [0xF6A02416]

---- Kernel IAT/EAT - GMER 1.0.15 ----

IAT \SystemRoot\system32\DRIVERS\tcpip.sys[TDI.SYS!TdiRegisterDeviceObject] [F78A1FE6] BMLoad.sys (Bytemobile Kernel Driver Loader/Bytemobile, Inc.)
IAT \SystemRoot\system32\DRIVERS\netbt.sys[TDI.SYS!TdiRegisterDeviceObject] [F78A1FE6] BMLoad.sys (Bytemobile Kernel Driver Loader/Bytemobile, Inc.)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip ewfiltertdidriver.sys (TDI Filter Driver/Huawei Technologies Co., Ltd.)
AttachedDevice \Driver\Tcpip \Device\Tcp tcpipBM.SYS (Bytemobile Kernel Network Provider/Bytemobile, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp ewfiltertdidriver.sys (TDI Filter Driver/Huawei Technologies Co., Ltd.)
AttachedDevice \Driver\Tcpip \Device\Udp ewfiltertdidriver.sys (TDI Filter Driver/Huawei Technologies Co., Ltd.)
AttachedDevice \Driver\Tcpip \Device\RawIp ewfiltertdidriver.sys (TDI Filter Driver/Huawei Technologies Co., Ltd.)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Prefetcher@TracesProcessed 460

---- EOF - GMER 1.0.15 ----

This means nothing to me - hopefully it means something to you?

Any more steps to remove this virus please?

Cheers

#8 Broni

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Posted 17 August 2011 - 07:08 PM

Well, surely enough your hard drive IS full:

1 Drive c: () (Fixed) (Total:7.15 GB) (Free:0 GB) NTFS

I'm even surprised your computer boots at all.

7.15GB is a very tiny hard drive.
You have to move some stuff out.

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#9 jeddon

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Posted 18 August 2011 - 03:19 AM

How is this possible? A week prior to receiving lots of hard drive full messages I was running a number of other software like Open Office GIMP Show My PC Ghostscript etc - all software I have uninstalled and I am still having messages that my hard drive is full. How is it posisble that it installed these programmes before but now it will not install the again as it believes the hard drive is full?

This is why I suspected I had a root kit virus tricking my computer into thinking the disk is full. If this is not a virus I do not understand why I cannot re install everything I uninstalled a few weeks ago. I literally stripped my computer down from having lots of office software to just an anti virus and notepad.

If I do not have a virus where did those files on the hard drive come form that I deleted?

"Later on, I looked in my hard drive and found a load of files in there that were new. They just consisted of a lot of numbers and then inside each one of these 4 new folders, were half a dozen other folders, titled by random numbers containing a RTF file called eula.rtf and a file called Hotfix. I logged in as an administrator to delete these files believing this would free up some space but even though when I logged back in they were gone, I am still being told I have no space on my hard drive."

If this is not a virus and my hard drive is in fact full why am I unable to reinstall everything I uninstalled pevoous to these mystery files appearing on the hard drive? Is there a way I can wipe everything off the disk and start installing software again?

#10 Artrooks

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Posted 18 August 2011 - 08:31 AM

Just some food for thought while awaiting Broni's reply.

I had a similar "space issue" problem with a friend's netbook. In order to run any diagnostic software, I reduced the percentage of disk space reserved for System Restore and also reduced the Page File size. You could temporarily free up 1 GB of disk space. This would possibly allow you to run malware scans and other diagnostics.

Good time to back up any important files to USB.

I would recommend awaiting Broni's response before taking any actions.

Regards,
Brooks



 


#11 jeddon

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Posted 18 August 2011 - 08:39 AM

Thanks Artrooks

Will await Broni's reply as he seems to be the expert on this....

Just in case though how would you go about reducing disk space for system restore? At the moment I am unable to run a system restore as it is requesting at least 1 gig to run so unless I restore to the same morning. I can't go very far back.....

#12 Broni

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Posted 18 August 2011 - 07:03 PM

Yes, it'd be possible for some infection creating random files making your drive being full.
However, so far, I don't see anything malicious there.

I'd suggest getting some portable disk space analyzer, like WinDirStat: http://portableapps.com/apps/utilities/windirstat_portable
You can run it from USB flash drive to see what's taking space on your drive.

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