Please follow the instructions...reflected at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html
and post the logs in the forum reflected in the Prep Guide.If you cannot produce at least some of the logs
, then please create the new topic in BC Virus, Trojan, Spyware, and Malware Removal Logs - http://www.bleepingcomputer.com/forums/forum22.html
and explain what happens when you try to create the log(s) that you couldn't get
. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.