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Blank Window 2 Windows and Alerts of hello4.exe Not Responding After Attempting Shutdown


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#1 Pi-Face

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Posted 09 August 2011 - 03:43 PM

On last Saturday, August 6, the family computer was infected with XP Antivirus 2012. The next morning, my younger brothers alerted me of its presence. I replied that they should get rid of it. Unfortunately, they were unable to do so, and, because they migrated to using my personal laptop, I decided to try to fix whatever issues the computer was having. Over the next few days, I started the computer in safe mode and ran scans using McAfee, Malwarebytes' Anti-Malware, SuperAntiSpyware, and TDSSKiller. The first few scans by McAfee weren't successful, as they seemed to not progress at all. That is when I noticed that the processes tab of the task manager was filled with qttask.exe. One time when I was starting in safe mode, Blank Window 2 windows appeared for the first time. And unresponsive hello4.exe program alerts appeared when I tried to shutdown. Eventually, qttask.exe and hello4.exe seemed to be taken care of and no longer appeared in safe mode. In the most recent scans, no threats were detected.

When I started the computer normally, it seemed to be slower. (I wasn't exactly sure because the family computer is probably around eight or nine years old.) Also, for some reason, the desktop icons disappeared. When I saw this, I restarted the computer in safe mode and ran a few scans, but neither the desktop or the taskbar would appear. This actually happened before, but they would always appear eventually. When my older brother saw this, he told me to just make a new user since we didn't need any of the files on the old one. (My two younger brothers only really surfed the Internet and played MapleStory.) On the new user, the desktop and taskbar appeared, but the computer ran noticeably slower. Also, when I shutdown, the same Blank Window 2 windows and hello4.exe alerts appeared. I started the computer normally again. And while I was using it, I became unable to run Internet Explorer. When I started in safe mode, I was still unable to use Internet Explorer, so I decided I needed help, which is why I'm posting here.

Edited by hamluis, 09 August 2011 - 03:43 PM.
Moved from XP to Am I In\fected.


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#2 Orange Blossom

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Posted 09 August 2011 - 06:37 PM

Hello,

Given what you've already done to remove this infection, specialized tools will be needed to clear your machine of this infection.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

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Posted 10 August 2011 - 05:45 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic413814.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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