Posted 09 August 2011 - 03:11 PM
I am trying to fix a computer that has a problem.
The computer is an HP Pavilion Slimline s3700y with Windows Vista and Internet Explorer version 9.
The original complaint was that the internet was slow.
The following tasks were done to help resolve the issue:
Kaspersky AV was already installed and running properly, up to date, and had found no issues. Exiting Kaspersky showed little improvement in any operations.
Installed CCleaner and removed temporary files. Also checked and fixed registry issues.
Removed several unneeded old installations: Blinxbox, old Epson printer install, Home Protection remote install, Hp Customer Experience & Demo, Juno, McAfee trial, MP3tube, Rebate software, Shopper Reports, Spore creature creator.
Ran the built-in HP hardware diagnostics: System, Motherboard, Video Card, Audio, Network
Installed and ran Malwarebytes: found 45 infections (Shopping, MP3tube, Websearch)
Ran SuperAntiSpyware and it found 3 items: 3 files and 5 registry items
Ran Spybot: it found 51 items
Checked for Rootkits
Disabled indexing for the restore-drive
Adjusted the display for performance
Installed and ran Secunia to check for outdated software and needed updates: Found Adobe Air, Adobe Flash player, and Microsoft Office 2000 products. I updated Adobe Air, but then the Adobe Flash player updated. I left the MS Office 2000 products alone.
I installed Smart Defrag and then defragged both drives (C and D)
After doing these things and a few associated reboots...
I ran Spybot, SuperAntiSpyware, AntiMalwareBytes again: found nothing
I installed and ran Glary Utilities, Tweaknow Powerpack to see if anything else could be tweaked.
I uninstalled everything that was installed during this process.
I ran CCleaner and Defrag again.
I uninstalled Adobe Flash Player using the Adobe Uninstall program. Then downloaded the Adobe Flash Player installation program. But when running the Adobe installation program it would timeout after 12-45%. This happened over and over again. Add-ons and toolbars were disabled in Internet Explorer and Kaspersky AV was also exited.
The next day, the Adobe Flash Player was successfully downloaded and installed. It was also enabled. But flash video would still not play in Internet Explorer. I tried playing the same videos on two other computers and was able to play them.
I suppose I could run every Anti-Virus and anti-spyware program that exists but someone suggested Combofix. What do you think?