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avg resident shield acpi.sys


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#1 ptp

ptp

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Posted 09 August 2011 - 09:40 AM

Avg resident shield continues to pop up a resident shield alert (the alert is attached).

I have run Malwarebytes Anti-Malware and removed everything found. The computer seems to run fine, but I'm concerned about this alert.

Thank you in advance for any advise.


.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_26
Run by kendra at 9:22:21 on 2011-08-09
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2494.1497 [GMT -4:00]
.
AV: AVG Anti-Virus Free *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\UltraVNC\WinVNC.exe
C:\Program Files\AVG\AVG8\avgrsx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\Xerox\NWWia\XrxFTPLt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\ScreenPrint32 v3\ScreenPrint32.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\eFax Messenger 4.3\J2GTray.exe
C:\Program Files\ScanSoft\PaperPort\xdcla.exe
C:\Program Files\Intuit\QuickBooks Premier - Accountant Edition\Components\QBAgent\qbdagent2002.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.BIN
C:\PROGRA~1\MICROS~2\Office12\OUTLOOK.EXE
C:\Program Files\Intuit\QuickBooks 2008\qbw32.exe
C:\PROGRA~1\Intuit\QUICKB~2\QBDBMgrN.exe
C:\Program Files\Common Files\Intuit\QuickBooks\axlbridge.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\kendra\LOCALS~1\Temp\ShowMyPC\837AE5A8B775098D338EABD5F6799352-peffersSupport3131\SMPCSetup.exe
C:\DOCUME~1\kendra\LOCALS~1\Temp\ShowMyPC\837AE5A8B775098D338EABD5F6799352-peffersSupport3131\spcplink.exe
C:\Program Files\ShowMyPCService\tvnserver.exe
C:\Program Files\ShowMyPCService\tvnserver.exe
C:\Program Files\ShowMyPCService\tvnserver.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://companyweb
uInternet Settings,ProxyOverride = <local>
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - No File
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] "c:\program files\scansoft\paperport\pptd40nt.exe"
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"
mRun: [XeroxScannerDaemon] c:\program files\xerox\nwwia\XrxFTPLt.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [eFax 4.3] "c:\program files\efax messenger 4.3\J2GDllCmd.exe" /R
mRun: [WinVNC] "c:\program files\ultravnc\WinVNC.exe" -servicehelper
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup
mRun: [QuickBooksDB20] c:\progra~1\intuit\quickb~2\qbdbmgrn.exe -n qb_dellc521_20 -qs -gd all -gk all -gp 4096 -gu all -ch 256m -c 128m -x tcpip(broadcastlistener=no;port=55338) -ti 0 -ec simple -qi -qw -tl 120 -oe c:\docume~1\alluse~1\applic~1\intuit\quickb~2\DBSTAR~1.LOG -y
mRun: [ScreenPrint32] c:\program files\screenprint32 v3\ScreenPrint32.exe -startup
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [tvncontrol] "c:\program files\showmypcservice\tvnserver.exe" -controlservice -slave
StartupFolder: c:\docume~1\kendra\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 2.3\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\efax43~1.lnk - c:\program files\efax messenger 4.3\J2GTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\imager~1.lnk - c:\program files\scansoft\paperport\xdcla.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\intuit\quickbooks premier - accountant edition\components\qbagent\qbdagent2002.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~2.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_70C5B381380DB17F.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.1.2
TCP: Interfaces\{8C941671-AF73-4CEC-8FE6-33312D96F30C} : NameServer = 192.168.1.2
TCP: Interfaces\{8C941671-AF73-4CEC-8FE6-33312D96F30C} : DhcpNameServer = 192.168.1.2
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\kendra\application data\mozilla\firefox\profiles\yv31k7fc.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.excite.com/
FF - prefs.js: keyword.URL - hxxp://bing.zugotoolbar.com/s/?iesrc=IE-Address&site=Bing&q=
FF - component: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
FF - component: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordlegacyext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\documents and settings\kendra\application data\mozilla\firefox\profiles\yv31k7fc.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - Ext: LoudMo Contextual Ad Assistant: {8e78db92-5830-83a0-60ca-6cd229a59caa} - c:\program files\mozilla firefox\extensions\{8e78db92-5830-83a0-60ca-6cd229a59caa}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: RealPlayer Browser Record Plugin: {ABDE892B-13A8-4d1b-88E6-365A6E755758} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\firefox\Ext
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
.
============= SERVICES / DRIVERS ===============
.
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-5-26 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2007-3-8 27784]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-5-26 297752]
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-3-16 54752]
R2 tvnserver;TightVNC Server;c:\program files\showmypcservice\tvnserver.exe [2010-7-8 815704]
R2 vnccom;vnccom;c:\windows\system32\drivers\vnccom.SYS [2008-1-30 6016]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-6-23 136176]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2009-8-5 704864]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-6-23 136176]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-8-11 41272]
S4 QuickBooksDB20;QuickBooksDB20;c:\progra~1\intuit\quickb~2\qbdbmgrn.exe -hvquickbooksdb20 --> c:\progra~1\intuit\quickb~2\QBDBMgrN.exe -hvQuickBooksDB20 [?]
.
=============== Created Last 30 ================
.
2011-08-09 13:02:08 -------- d-----w- C:\hijackthis
2011-08-05 19:06:25 476904 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2011-08-05 19:06:25 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-08-05 17:42:01 -------- d-sha-r- C:\cmdcons
2011-08-05 17:39:52 98816 ----a-w- c:\windows\sed.exe
2011-08-05 17:39:52 518144 ----a-w- c:\windows\SWREG.exe
2011-08-05 17:39:52 256000 ----a-w- c:\windows\PEV.exe
2011-08-05 17:39:52 208896 ----a-w- c:\windows\MBR.exe
2011-08-05 17:24:56 -------- d-----w- c:\program files\CCleaner
2011-08-05 17:14:20 -------- d-----w- c:\documents and settings\all users\application data\a7e0cb
.
==================== Find3M ====================
.
2011-08-05 19:06:12 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-07-06 23:52:42 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-07-06 23:52:42 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-06-23 14:51:23 348160 ----a-w- c:\windows\system32\msvcr71.dll
2011-06-23 14:51:22 499712 ----a-w- c:\windows\system32\msvcp71.dll
2011-06-23 14:50:13 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
.
============= FINISH: 9:23:11.25 ===============

Attached Files



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#2 Noviciate

Noviciate

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Posted 09 August 2011 - 02:45 PM

Good evening. :)

Take a trip to this webpage for download links and instructions for running Combofix by sUBs: http://www.bleepingcomputer.com/combofix/how-to-use-combofix *

  • When prompted to save Combofix, change the filename BEFORE saving it - any name will do, as long as it has .exe at the end.
  • Please be aware that this tool may require the PC to be rebooted so close any programs you have open before you start.
  • When CF has finished, it will produce a log - C:\ComboFix.txt - copy and paste
  • Let me know how the PC is behaving.
* There are two points to note from the instructions page:

1) The Recovery Console.

It is recommended that you install this as, in certain circumstances, it may be the difference between a successful repair and a reformat. If you are uncertain as to whether or not you already have the Recovery Console installed, simply run CF and it will prompt you if it does not detect it.
CF will complete some, but not all, of it's removal tasks without the installation of the Console, so you are free to choose whether you want to complete this step, but it is in your interests to do so.

2) Disabling your Anti-Virus.

CF has been the victim of false-positive detections on occasion and a resident AV may incorrectly identify and delete part of the tool which won't do it much good. If you don't disable your AV, you may not get the results you hoped for!

So long, and thanks for all the fish.

 

 


#3 Noviciate

Noviciate

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Posted 15 August 2011 - 03:01 PM

As there has been no response for five days this thread is now closed.

So long, and thanks for all the fish.

 

 





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