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After removing virus..comp runs REALLY slow


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#1 TheSueSues

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Posted 09 August 2011 - 12:35 AM

Hi, guys/gals! I have a major problem. About a few weeks ago, I was randomly clicking on pictures I was searching for on Google Images and caught a virus (I believe it was Microsoft Anti Virus 2011 or something of that sort). Well, I was able to supposedly remove the virus through some methods I found online. However, my laptop is now SUPER slow. Even typing this seems to lag. It's not just the internet that is slow...but just bringing up folders, pictures, etc. I would GREATLY appreciate if aaaanyone can help me get rid of this problem. My gf told me that I have to 'reformat' my computer...but I'm worried about losing everything because I have NOTHING backed up.

PLEASE, PLEASE, PLEASE help. I do so much on my laptop...school, work, randomness...

Thank you SO much!

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#2 boopme

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Posted 09 August 2011 - 09:49 AM

Hello and welcome. I will go with XP/Vista here.

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.



Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 TheSueSues

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Posted 10 August 2011 - 08:58 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/10/2011 at 09:38 AM

Application Version : 5.0.1108

Core Rules Database Version : 7540
Trace Rules Database Version: 5352

Scan type : Quick Scan
Total Scan Time : 00:01:42

Operating System Information
Windows 7 Home Premium 64-bit (Build 6.01.7600)
UAC Off - Administrator

Memory items scanned : 405
Memory threats detected : 0
Registry items scanned : 60294
Registry threats detected : 0
File items scanned : 11146
File threats detected : 1

Adware.CouponBar
C:\USERS\SUSIE\APPDATA\LOCAL\TEMP\CPNPRT2.CID





Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7425

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

8/10/2011 9:56:54 AM
mbam-log-2011-08-10 (09-56-54).txt

Scan type: Quick scan
Objects scanned: 188030
Time elapsed: 6 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)





Those are the two logs. Thanks for your help. I will let you know tomorrow how the laptop runs.

#4 boopme

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Posted 10 August 2011 - 02:31 PM

OK, you may also want to run TFC by OT (Temp File Cleaner)
Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 TheSueSues

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Posted 16 August 2011 - 03:12 PM

The laptop runs SO much faster now. THANK YOU SO MUCH!!!

Also, should I keep SuperAntiSpyware on my laptop or remove it? Should I download something like AVG to help a little with protection?

#6 boopme

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Posted 16 August 2011 - 04:10 PM

SAS is a good application..
I would get Avast or Avira free before AVG.

Lets look here first


Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 TheSueSues

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Posted 21 August 2011 - 11:07 AM

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
McAfee VirusScan Enterprise
Norton Internet Security
McAfee Agent
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 26
Out of date Java installed!
Adobe Flash Player 10.3.181.26
Adobe Reader 9.4.5
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
McAfee VirusScan Enterprise x64 engineserver.exe
McAfee VirusScan Enterprise vstskmgr.exe
McAfee VirusScan Enterprise x64 mcshield.exe
McAfee VirusScan Enterprise x64 mfeann.exe
McAfee VirusScan Enterprise shstat.exe
``````````End of Log````````````




Also, I've come to find that my music, docs, etc. folders now have a lock on them (and most of the word docx that aren't saved into a folder). What happened and how to I undo that lock?

#8 boopme

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Posted 21 August 2011 - 01:33 PM

Hello, you already appear to have more than One AV installed,this will cause slowness and conflicts.

McAfee VirusScan Enterprise
Norton Internet Security
McAfee Agent

Are these expired?
If so remove them and install one from here L@@K


You can Update Java to JRE7 now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 TheSueSues

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Posted 23 August 2011 - 07:10 PM

Do you happen to know why or how my folders locked? Also, how do I unlock it?

#10 boopme

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Posted 24 August 2011 - 09:25 PM

Hello, I had to replace my NIC card so I could not get back on until now.
All folders??

Removing or "unlocking" folders in Win 7
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 xDemonx44

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Posted 20 May 2017 - 12:16 AM

Can u made a tutorial for Windows 10??? I have the same problem, please, and if i am not in safe mode is a problem?






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