Posted 08 August 2011 - 10:21 PM
Hello, I've had Jasc Paint Shop Pro 9 for a long time. I had it installed in my Windows 7x64 Home Premium SP1 machine and it's worked just fine for the past two years. Today, I went to open it, and it threw an error, so I decided to try re-installing it. And there's the program. Not only can I not re-install it, I can't uninstall it either! There are 4 .dll's that refuse to be removed, and trying in safe mode didn't work either. So I decided to try installing it in a different directory to avoid conflict with the .dll's. Unfortunately, whenever I do that, I get the following message: "Error 1310. Error writing to file: [file name]. Verify that you have access to that directory."
I am not running this from a CD-ROM. All I've got left is the zip folder I made years ago, which is what I used to install it originally. So, I extracted it again and ran from the extracted folder. I can't understand why Windows Installer doesn't think it has access. I'd contact Jasc, but they don't own the software anymore, and so support is no longer free - used to be I could just call, but now they want me to pay $20 just to talk to them once. I really need this software working, unfortunately... giving up isn't really an option, but I have no idea what to do. Please help?