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Is buying an extended warranty for new laptop necessary?


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#1 Ziva

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Posted 08 August 2011 - 08:29 PM

I am considering on buying a new laptop PC from HP direct. They are having a good sale this week. The laptop comes with the standard 1 year limited warranty for hardware support. Is a good/bad idea to buy one of their total care packages?

Thanks.

Ziva


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#2 FluffyPup

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Posted 08 August 2011 - 09:15 PM

Zina,

I purchased a computer for $3,200 a few years ago. I was livid when I found out my mother "wasted" $400 on the extended warranty. Ok, I admit. It was well worth the investment. The warranty covered EVERYTHING including damaged caused by me throughing it out a window. I have used it 3 times. The computer has to be shipped in, repaired and shipped back. It takes at least 3 weeks.

Last week I purchased one of the Back-to-School advertised leader item for $268. It is covered by the standard 1 year. A two year limited warranty was $79. Seriously, if the computer breaks after 1 year, it is better to just apply the $79 to the purchase of another Back-to-School special at that time.

Is the warranty worth the money? Is the warranty limited? Good luck getting anything covered.

READ what the warranty covers, not what the saleman tells you it covers. Then consider how big of an investment are you making versus how much it would cost to just buy another computer. I would say 90% of the time, it is a waste of money.

Hope my experiences help.


FP

#3 Ziva

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Posted 08 August 2011 - 09:20 PM

Thanks FP,

I have bought extended warranties for my current laptop. But never had to use them. I figured HP got $300 from me without having to do a thing. Other than cash my check. Then of course I let it lapse, and the HD crashed. Cost me money to have it replaced. Then a year later the screen when dark and had to be replaced. Had to pay out of pocket for that too. Guess I'll have to re-think my purchase.

Thanks for responding.

Ziva

#4 killerx525

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Posted 08 August 2011 - 10:11 PM

I don't even bother to purchase HP laptops because of their high failure rate.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#5 FluffyPup

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Posted 08 August 2011 - 10:14 PM

Michael,

What would you recommend?

#6 Ziva

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Posted 08 August 2011 - 11:05 PM

Yes, what would you recommend?

I'm considering the HP because they have a good sale going on this week on their site. I can get a 15.4 widescreen Pavillion DV6tse with Windows 7, Intel i5, a free memory upgrade to 6MB, a free upgrade to a blu-ray/dvd player. A 640GB 7200 RPM HD for under $700. US. Tax included. It seems too good to pass up. Though I'm worried that it'll end up being too good to be true.

My current laptop is an HP that going on 7 years now. In was in it's 5th & 6th year that the HD crashed and the monitor died. So I've been wanting a new one. Just having trouble finding the right deal and feeling confident in the product. I was going to order the HP when I suddenly thought of the service plan.

I am open to suggestion. But please no Mac's. They're too expensive. Plus family members who've had them had nothing but problems.

Ziva

#7 Budapest

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Posted 08 August 2011 - 11:10 PM

I wish I had got the extended warranty for my Compaq laptop which died after 15 months.

I currently have a Dell that I am happy with.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 killerx525

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Posted 09 August 2011 - 06:07 AM

Toshiba, Asus, Sony, Samsung and Lenovo.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#9 Required Field

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Posted 09 August 2011 - 09:16 AM

SqaureTrade published a study baack in November of 2009 that lists 3 year laptop malfunction rates by manufacturer. 9 were tested and HP is the very least reliable (25.6% malfunction rate). You can read it here http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf SqaureTrade is an independant warranty provider. I can also tell you that I have seen a lot of HP laptops, particularly the dv6000 series, end up with bad motherboards. Definately go with the extended warranty.
"Most quotes attributed to famous people on the internet are fake." -Abraham Lincoln

#10 killerx525

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Posted 09 August 2011 - 09:33 AM

The most common issue i see with HP/Compaq laptops are monitor issue and overheating issue.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#11 FluffyPup

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Posted 09 August 2011 - 04:34 PM

I appreciate that analysis, Required Field.

Why do you think they are still using 2009 data? They don't have more current data? Of course not.

This data is stacked. I do question the applicability today. The data is old.

This data included the NVIDIA failure issue. Everyone knows that resulted in huge failure rates for any manufacture who installed NVIDIA products.

Which manufacture installed NVIDIA versus a competitor graphics card will be the driving factor during the reporting period. That is not a reflection of the quality of the manufacture. It is a reflection of NVIDA. Yes, HP heavily installed NVIDIA.

This data also does not acurately reflect normal computer failure rates. The NVIDA failures are an anomaly. These failures are a one time occurance. It does not reflect systemic failure issues that will repeat.

The data does not reflect aspects of the computer that the manufacture controls.

Not that I disagree with the theme to avoid HP, I really hate the mis-use and mis-representation of data.

#12 Ziva

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Posted 09 August 2011 - 05:15 PM

LOL! You guys aren't helping me make up my mind. But I've been waffling back and forth on getting the HP or not anyway. The sale seems too good to pass up. But if I get it and it fails, then I'll just be throwing money away. Guess I better try looking again at my second choice Toshiba. Though they seem to come with a lot of bloatware.

Thanks everyone for taking the time to respond,

Ziva

#13 FluffyPup

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Posted 09 August 2011 - 05:19 PM

Whatever you decide, Ziva, enjoy your new computer.

FP

#14 Ziva

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Posted 09 August 2011 - 05:48 PM

Thank you, FP.


Ziva

#15 killerx525

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Posted 09 August 2011 - 06:58 PM

Most laptops nowadays has a lot of bloatware. I am running a Toshiba laptop myself, i bought it in 2009 and after 3 years, there had been no hardware failure :thumbsup:

Edited by killerx525, 10 August 2011 - 05:01 PM.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png





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