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Please analyse my Hijack log


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#1 Denis54

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Posted 08 August 2011 - 04:45 PM

In January I rebuilt my system and as soon as I was done I ran Hijack This and kept a copy of the log.

Recently my system has become slower. I ran Hijack this again and it helped me identify a few programs that I do not require. I uninstalled them and my boot time has improved.

However I still have several new items (mostly from Google and Apple) that I do not know what do with. I have compared my January log and my latest log line by line and have identified those new items. To simplify analysis only those new items are listed hereunder.

Could you tell me if I should disable any of these items and if so, how to do it properly? I am far from an expert user.

Here are the new items added since January:

C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe


R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.6209.1142\swg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\Denis\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: intu-ir2010 - {A344EB2D-3A0F-48FA-A073-2E649BAEC9B3} - C:\Program Files\ImpotRapide 2010\ic2010pp.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: COMODO System - Cleaner Service (Cleaner_Validator) - Unknown owner - C:\Program Files\COMODO\COMODO System-Cleaner\Cleaner_Validator.exe
O23 - Service: GenericMount Helper Service - Unknown owner - C:\Program Files\Norton Ghost\Shared\Drivers\GenericMountHelper.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macrium Reflect Image Mounting Service (ReflectService) - Unknown owner - C:\Program Files\Macrium\Reflect\ReflectService.exe
O23 - Service: SymSnapService - Unknown owner - C:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe (file missing)

Edited by Budapest, 08 August 2011 - 08:28 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


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#2 Budapest

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Posted 08 August 2011 - 08:29 PM

You do not specifically say whether you think it is a virus/malware problem that you have.

Anyway, let's start with this scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Denis54

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Posted 09 August 2011 - 03:04 PM

Sorry for not being clear. I do not have a virus/malware problem. I just want to remove unecessary entries. If possible,I would like my computer to boot faster

I have several entries mainly from Apple and Google that I do not think should boot at startup. I have listed those entries in my message.

I am just looking for guidance as to whether or not I should remove them and, as I am not familiar with such process, I would like guidance as to how to do it.

#4 Budapest

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Posted 09 August 2011 - 04:33 PM

HijackThis is not a good tool for this kind of job.

The first place to start would be in the settings of the Apple and Google software that you have installed. See if you can prevent them from running at startup.

If that doesn't work you can use a program called AutoRuns which lists everything that starts on your computer during boot: http://technet.microsoft.com/en-us/sysinternals/bb963902
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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