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Avast keeps stalling on a file.


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25 replies to this topic

#1 therreid

therreid

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Posted 08 August 2011 - 03:34 PM

I have tried multiple times to run a boot scan and a system scan on Avast. It keps locking up on some files. The most recent file was:

C:\windows\System32\SMI\...\SCHEMA.DAT(61bafa5d-7bcb-11e0-bf9f-001fe1dfc234).TM.blf

I suspect there is avirus that Avast can't deal with. Any help would be appreciated!

Todd

Edited by Budapest, 08 August 2011 - 06:36 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


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#2 Broni

Broni

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Posted 08 August 2011 - 09:38 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 therreid

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Posted 09 August 2011 - 01:51 PM

Thanks so much. Here are the logs as requested:

First....SecurityCheck

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
avast! Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 26
Out of date Java installed!
Adobe Flash Player 10.3.181.26
Mozilla Firefox (3.6.18)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Alwil Software Avast5 AvastSvc.exe
Alwil Software Avast5 AvastUI.exe
``````````End of Log````````````

MiniToolBox Results:

MiniToolBox by Farbar
Ran by Todd (administrator) on 09-08-2011 at 12:49:00
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0
========================= Hosts content: =================================

::1 localhost



127.0.0.1 localhost
127.0.0.1 googleads.g.doubleclick.net
127.0.0.1 2o7.net
127.0.0.1 sync.tidaltv.com
127.0.0.1 media.scanscout.com
127.0.0.1 intellitxt.com
127.0.0.1 invitemedia.com
127.0.0.1 exelator.com
127.0.0.1 atdmt.com
127.0.0.1 adap.tv
127.0.0.1 redir.adap.tv/redir/client/AdPlayer.swf
127.0.0.1 redir.adap.tv
127.0.0.1 chibis.adotube.com
127.0.0.1 adotube.com
127.0.0.1 bs.serving-sys.com
127.0.0.1 bluekai.com
127.0.0.1 redir.adap.tv
127.0.0.1 googleadsense.ya.com
127.0.0.1 www.z-adsense.com

There are 16 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Todd-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : rnxeasyn4

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1F-E1-DF-C2-34
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : rnxeasyn4
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-1F-E1-9A-C8-0F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b51a:8dea:6e28:ab70%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, August 09, 2011 12:26:23 PM
Lease Expires . . . . . . . . . . : Friday, August 06, 2021 12:26:22 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 201334753
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-A9-10-B8-00-15-C5-86-B7-0B
DNS Servers . . . . . . . . . . . : 192.168.0.1
Primary WINS Server . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Fast Ethernet
Physical Address. . . . . . . . . : 00-15-C5-86-B7-0B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.rnxeasyn4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c98:14fd:bc79:c9ab(Preferred)
Link-local IPv6 Address . . . . . : fe80::3c98:14fd:bc79:c9ab%18(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : rnxeasyn4
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: rnxeasyn4.rnxeasyn4
Address: 192.168.0.1

Name: google.com
Addresses: 74.125.73.104
74.125.73.105
74.125.73.99
74.125.73.147
74.125.73.103
74.125.73.106


Pinging google.com [74.125.73.106] with 32 bytes of data:
Reply from 74.125.73.106: bytes=32 time=87ms TTL=52
Reply from 74.125.73.106: bytes=32 time=89ms TTL=52

Ping statistics for 74.125.73.106:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 89ms, Average = 88ms
Server: rnxeasyn4.rnxeasyn4
Address: 192.168.0.1

Name: yahoo.com
Addresses: 69.147.125.65
72.30.2.43
98.137.149.56
209.191.122.70
67.195.160.76


Pinging yahoo.com [67.195.160.76] with 32 bytes of data:
Reply from 67.195.160.76: bytes=32 time=72ms TTL=51
Reply from 67.195.160.76: bytes=32 time=78ms TTL=51

Ping statistics for 67.195.160.76:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 72ms, Maximum = 78ms, Average = 75ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...00 1f e1 df c2 34 ......Bluetooth Device (Personal Area Network)
11...00 1f e1 9a c8 0f ......Dell Wireless 1395 WLAN Mini-Card
10...00 15 c5 86 b7 0b ......Broadcom NetLink ™ Fast Ethernet
1...........................Software Loopback Interface 1
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.103 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.103 281
192.168.0.103 255.255.255.255 On-link 192.168.0.103 281
192.168.0.255 255.255.255.255 On-link 192.168.0.103 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.103 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.103 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
18 58 ::/0 On-link
1 306 ::1/128 On-link
18 58 2001::/32 On-link
18 306 2001:0:4137:9e76:3c98:14fd:bc79:c9ab/128
On-link
11 281 fe80::/64 On-link
18 306 fe80::/64 On-link
18 306 fe80::3c98:14fd:bc79:c9ab/128
On-link
11 281 fe80::b51a:8dea:6e28:ab70/128
On-link
1 306 ff00::/8 On-link
18 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/09/2011 00:38:33 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (08/09/2011 00:27:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/09/2011 00:26:34 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/09/2011 06:33:11 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/09/2011 06:32:59 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/08/2011 09:21:30 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/08/2011 09:21:14 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/08/2011 08:16:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/08/2011 08:16:21 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/08/2011 05:22:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (08/09/2011 00:27:52 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (08/09/2011 00:27:01 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error:
%%2

Error: (08/09/2011 00:27:01 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error:
%%2

Error: (08/09/2011 00:26:40 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error:
%%2

Error: (08/09/2011 00:26:40 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error:
%%2

Error: (08/09/2011 00:26:32 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error:
%%2

Error: (08/09/2011 00:26:32 PM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error:
%%2

Error: (08/09/2011 06:33:04 AM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error:
%%2

Error: (08/09/2011 06:33:04 AM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error:
%%2

Error: (08/09/2011 06:33:00 AM) (Source: Service Control Manager) (User: )
Description: The BCM42RLY service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 1.2.0)
64 Bit HP CIO Components Installer (Version: 6.2.2)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.34)
Adobe Flash Player 10 Plugin (Version: 10.3.181.26)
Advanced Audio FX Engine
Advanced Video FX Engine
Amazon MP3 Downloader 1.0.12 (Version: 1.0.12)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
Aunsoft MTS Converter version 1.0.1.2185
avast! Free Antivirus (Version: 6.0.1203.0)
AVerMedia MCE Encoder x64 3.0.1.0 (Version: 3.0.1.0)
Banctec Service Agreement (Version: 2.0.0)
Bing Bar (Version: 7.0.609.0)
BitTorrent
BlackBerry USB Drivers (Version: 2.00.0004)
Bonjour (Version: 3.0.0.2)
Broadcom Management Programs (Version: 10.15.01)
Canon iP2600 series
Canon iP2600 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
CCleaner (Version: 3.09)
Cisco EAP-FAST Module (Version: 2.0.26)
Cisco LEAP Module (Version: 1.0.11)
Cisco PEAP Module (Version: 1.0.12)
D3DX10 (Version: 15.4.2368.0902)
Dell Edoc Viewer (Version: 1.0.0)
Dell Touchpad (Version: 10.1.2.0)
Dell Webcam Center
Dell Webcam Manager
Dell Wireless WLAN Card (Version: 4.170.25.12)
DirectXInstallService (Version: 9.0.2)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
EMCGadgets64 (Version: 1.1.501)
Feedback Tool (Version: 1.1.0)
Feedback Tool (Version: 1.2.0)
Fingerprint Reader Suite 5.6 (Version: 5.6.2.3705)
Foxit Reader (Version: 4.3.1.118)
Gimp 2.6.2 Debug
Google Earth (Version: 6.0.3.2197)
Google Update Helper (Version: 1.3.21.65)
GoToAssist Corporate (Version: 9.1.0.615)
H&R Block Basic + Efile 2010 (Version: 10.02.6402)
HP Photosmart Premium C309g-m All-in-One Driver 14.0 Rel. 6 (Version: 14.0)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
IrfanView (remove only) (Version: 4.27)
iTunes (Version: 10.4.0.80)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Junk Mail filter update (Version: 15.4.3502.0922)
Laptop Integrated Webcam Driver (1.04.01.1011)
LimeWire 5.5.16 (Version: 5.5.16)
Live! Cam Avatar Creator (Version: 4.6.0817.1)
Live! Cam Avatar v1.0 (Version: 1.0)
MediaDirect (Version: 3.5)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Small Business 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP1 English (Version: 3.5.5692.0)
Microsoft SQL Server Compact 3.5 SP1 x64 English (Version: 3.5.5692.0)
Microsoft UI Engine (Version: 4.0.0318.1)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MKVtoolnix 4.4.0 (Version: 4.4.0)
MobileMe Control Panel (Version: 3.1.6.0)
Mozilla Firefox (3.6.18) (Version: 3.6.18 (en-US))
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network64 (Version: 140.0.215.000)
NeuLion Adaptive Plugin (Version: 1.6.5.7131)
NVIDIA Drivers
OutlookAddinSetup (Version: 1.0.0)
Paint.NET v3.5.8 (Version: 3.58.0)
Pdf995 (installed by H&R Block)
PdfEdit995 (installed by H&R Block)
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
PhotoScape
Picasa 3 (Version: 3.8)
PS_AIO_06_C309g-m_SW_Min (Version: 140.0.690.000)
QuickSet (Version: 8.2.20)
QuickTime (Version: 7.69.80.9)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
Roxio Activation Module (Version: 1.0)
Roxio CinePlayer Decoder Pack (Version: 4.3.0)
Roxio Creator Audio (Version: 3.8.0)
Roxio Creator Copy (Version: 3.8.0)
Roxio Creator Data (Version: 3.8.0)
Roxio Creator Premier (Version: 10.3)
Roxio Creator Premier (Version: 3.8.0)
Roxio Creator Premier 10 (Version: 10.3.345)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio Update Manager (Version: 6.0.0)
Safari (Version: 5.33.18.5)
Scan (Version: 140.0.80.000)
Segoe UI (Version: 15.4.2271.0615)
SigmaTel Audio (Version: 5.10.5210.0)
Skype Toolbars (Version: 5.3.7555)
Skype™ 5.3 (Version: 5.3.120)
Super Mario 3 : Mario Forever
SUPERAntiSpyware (Version: 4.48.1000)
Toolbox (Version: 140.0.428.000)
ToonFX Photo Trial
TouchChip USB Driver 2.6 (Version: 2.6.0.0097)
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2509470)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (KB2553975)
VD64Inst (Version: 1.00.0000)
VLC media player 1.1.10 (Version: 1.1.10)
VZAccess Manager (Version: 7.0.14.2)
WIDCOMM Bluetooth Software 6.0.1.3100 (Version: 6.0.1.3100)
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WModem Driver Installer (Version: 2.0.6.7)
Xvid 1.2.2 final uninstall (Version: 1.2)

========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 4086.04 MB
Available physical RAM: 2449.54 MB
Total Pagefile: 8170.28 MB
Available Pagefile: 6371.89 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.95 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:285.53 GB) (Free:129.62 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:2.36 GB) NTFS

========================= Users: ========================================

User accounts for \\TODD-PC

Administrator Guest Todd


== End of log ==

#4 therreid

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Posted 09 August 2011 - 01:59 PM

MalwareBytes log:

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7418

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

8/9/2011 12:58:13 PM
mbam-log-2011-08-09 (12-58-13).txt

Scan type: Quick scan
Objects scanned: 186544
Time elapsed: 3 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 therreid

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Posted 09 August 2011 - 03:09 PM

Here is the GMER log file....

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-08-09 14:05:49
Windows 6.1.7601 Service Pack 1
Running: igslhigr.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\001fe1dfc234
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Upgrade\LocalRadioSettings
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\001fe1dfc234 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Upgrade\LocalRadioSettings (not active ControlSet)

---- EOF - GMER 1.0.15 ----

#6 Broni

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Posted 09 August 2011 - 07:35 PM

All looks clean.

Upload offending file here for security check: http://www.virustotal.com/

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#7 therreid

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Posted 09 August 2011 - 10:00 PM

Thanks so much for your time looking at this. Maybe I will try reinstalling Avast and see if I can get a decent boot scan from that. I can't find the offending file that seemed to hang Avast.

#8 Broni

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Posted 09 August 2011 - 10:26 PM

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :filefind
    *61bafa5d-7bcb-11e0-bf9f-001fe1dfc234*
    :flderfind
    *61bafa5d-7bcb-11e0-bf9f-001fe1dfc234*
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#9 therreid

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Posted 10 August 2011 - 07:04 AM

Here is the SystemLook log. It seems so strange I cannot find this file....rather suspicious since it makes Avast lock up.


SystemLook 30.07.11 by jpshortstuff
Log created at 06:01 on 10/08/2011 by Todd
Administrator - Elevation successful

========== filefind ==========

Searching for "*61bafa5d-7bcb-11e0-bf9f-001fe1dfc234*"
C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT{61bafa5d-7bcb-11e0-bf9f-001fe1dfc234}.TM.blf --ahs-- 65536 bytes [12:53 11/05/2011] [12:53 11/05/2011] C7B2B2245B97984D8FC8D82AC5336CD5
C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT{61bafa5d-7bcb-11e0-bf9f-001fe1dfc234}.TMContainer00000000000000000001.regtrans-ms --ahs-- 524288 bytes [12:53 11/05/2011] [12:53 11/05/2011] 361FB94A936EFADCB67B183A0ED6B428
C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT{61bafa5d-7bcb-11e0-bf9f-001fe1dfc234}.TMContainer00000000000000000002.regtrans-ms --ahs-- 524288 bytes [12:53 11/05/2011] [12:53 11/05/2011] 59071590099D21DD439896592338BF95

Invalid Context: flderfind

No Context: *61bafa5d-7bcb-11e0-bf9f-001fe1dfc234*

-= EOF =-

Edited by therreid, 10 August 2011 - 07:49 AM.


#10 therreid

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Posted 10 August 2011 - 09:20 AM

I just tried running Avast from safe mode and scanning the System32 folder. This time Avast hung on a file called C:\Windows\System32\SMI\WcmTypes.xsd

This again is another file I cannot find when I look for it. Strange....

When this hangs Avast, it also hangs the whole computer. Not even Ctrl+Alt+Del will work. I have to shut off the power.

Edited by therreid, 10 August 2011 - 11:08 AM.


#11 Broni

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Posted 10 August 2011 - 07:08 PM

You can't see those files because those are all hidden system files.
As you can see from System Look scan they're marked "ahs" where h stands for hidden and s stands for system.

Files in SMI (Settings Management Infrastructure) folder are usually locked and in use, that's why Avast is having problems with them.
Normally AV scan with skip those kind of files.

Did you make any changes in Avast scan settings?

Edited by Broni, 10 August 2011 - 07:08 PM.

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#12 therreid

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Posted 10 August 2011 - 09:03 PM

Not that I recall, and I did unistall and then reinstalled it today before it hung on me. Is there anything I should look at in the Avast settings?

#13 Broni

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Posted 10 August 2011 - 09:11 PM

Uninstall Avast, install Avira: - Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html
See if can run a scan without issues.

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#14 therreid

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Posted 10 August 2011 - 09:18 PM

Will do. Again, thanks for all of your help with this issue.

#15 Broni

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Posted 10 August 2011 - 09:26 PM

Sure thing. Let me know...

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