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Vista Freezing Repeatedly - Any Advice?


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#1 elgizowiv

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Posted 08 August 2011 - 02:02 PM

Hi,

I posted my problem in the vista forum, but it was suggested there that since I downloaded a torrent before my problems started, I repost here ...

Starting a week or so ago, it's been freezing repeatedly. When it first began, it took a REALLY long time to load. When it finally did load, I ran some scans and since then it loads at normal speed, but still freezes occaisonally. This has happened a couple times while the computer was in 'sleep' or 'hibernate' mode - when this happens I can't get it to turn back on except by holding down the power button for manual turn-off and then starting over.
It has also freezed several times while the computer is on - when this happens, the cursor still moves around, but I can't click on anything, and no buttons do anything, including ctrl/alt/delete. I have to hold down the power button to get anything to happen.
This happens at seemingly random times - it worked for about 12 hours straight yesterday, then froze twice within an hour.

I don't know what could have caused it. Only 2 things that come to mind are that I downloaded some "True Blood" episodes via torrent a few weeks back and played one of them (but they were the new eps from "trusted sources" so if they contained malware, many folks would have it) and one day it was in my bag on hibernate, but was very hot, as if it had been running hard for a while.

I've tried the following things, and have pretty much reached the end of my limited skills, so any tips would be helpful.

- have run Advanced System Care twice. Both times it found about 25 registry errors, most of which said things like currentuser/software/microsoft/windows/currentversion/explorer/Co.../CIDsizeMRU. I don't remember getting these registry errors before, so perhaps it's related to the freezing?
- have run CC Cleaner, but it only found one registry problem
- have run AVG free but it found nothing
- have run windows defender but it found nothing
- have run spybot scan/destroy and it found a few things, but I don't remember what and it's been freezing since then anyway
- have downloaded and run hijack this, but I don't know what to do with the results and see that I'm not supposed to post them here. If people think it's worthwhile I could start a thread with those in the appropriate forum.
- have run Dell Diagnostics and it found nothing

In the other forum, it's been pointed out that registry cleaners cause more problems than they solve. So I'm going to uninstall them. And it was suggested that it's either an infection or perhaps some problem with the memory that would be fixed by reinstalling Windows. Before I do that, I'd like to see if maybe it's some virus that I could get rid of relatively easily.

Thanks so much for any advice you might have.
Steve

Edited by elgizowiv, 08 August 2011 - 02:03 PM.


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#2 weatherman13

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Posted 08 August 2011 - 02:06 PM

Hello and Welcome to Bleeping Computer,
Have you tried Disk Cleanup and Defragmenter? You get this by going to Accessorie > System tools both should be under there. If that does not work download MalwareBytes from here: http://fileforum.betanews.com/detail/Malwarebytes-AntiMalware/1186760019/1 . Make sure you update MalwareBytes. Run a quick scan. A Malware Removal Team Member should come around and help you after that.

Thanks

#3 weatherman13

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Posted 08 August 2011 - 02:18 PM

Also after you are done running MalwareBytes Copy and Paste the log here.

#4 weatherman13

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Posted 08 August 2011 - 02:20 PM

Also here at Bleeping Computer we do not reccommend registry programs like CCleaner and Advanced System Care.

#5 elgizowiv

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Posted 08 August 2011 - 06:19 PM

Thanks for your response. I've run malwarebytes and I don't think it found anything. here's the log:

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7412

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19088

8/8/2011 2:22:11 PM
mbam-log-2011-08-08 (14-22-11).txt

Scan type: Quick scan
Objects scanned: 162068
Time elapsed: 8 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Budapest

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Posted 12 August 2011 - 12:00 AM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Edited by Budapest, 12 August 2011 - 12:00 AM.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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