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System Crashed - Unable to utilize System Restore


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#1 eskaybee

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Posted 07 August 2011 - 09:09 PM

I was recently helped by Jack & Jill in another forum.

www.bleepingcomputer.com/forums/topic410391.html/page__p__2341595__fromsearch__1#entry2341595

I received clearance from the Malware forum to create this post.

After my topic was closed, I installed the updated Windows Vista Service Pack (the one I had was outdated). Upon completion of update my system crashed. I cannot even run System Restore (it never reaches completion).
When I try to start my computer I get the following message:
!!0xc0000034!! 185/49206 (program_files_windows_nt_tabletextservice_...)

Unfortunately I do not have any recovery CDs. Any help is greatly appreciated,
Maureen

Edited by eskaybee, 07 August 2011 - 09:23 PM.


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#2 cryptodan

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Posted 07 August 2011 - 09:58 PM

Can you start up in safe mode?

#3 eskaybee

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Posted 07 August 2011 - 10:14 PM

In safe mode, I get to Loaded: /windows/system32/drivers/crcdisk.sys and it continues to say Please wait...

#4 weatherman13

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Posted 07 August 2011 - 11:28 PM

Hello and welcome to Bleeping Computer,
One thing we can do to if you need your files back is to create a Ubuntu Live CD. You can also use the internet while booted from the disk. Reply if you have any problems. There is more steps after you are done with these.

Thanks

Step 1: Go to http://www.ubuntu.com/

Step 2: Click get Ubuntu

Step 3: Click Try it from a CD or USB disk.

Step 4: Click Start download and Save the file to your desktop.

Step 5: Go to http://fileforum.betanews.com/detail/ImgBurn/1128426215/1 . Click Download now and run.

Step 6: After ImgBurn is done downloading and installing open it up. Click Write Image to disk.

Step 7: Then click the first Icon under Source. Select the file you downloaded to your desktop.

Step 7: Insert a Blank disk.

Step 8: Burn the disk by pressing the picture at the bottom with the disk.

Step 9: In BIOS make sure you are booting from the disk. Then Ubuntu should boot. Make sure you choose Try not install

Edited by weatherman13, 07 August 2011 - 11:31 PM.


#5 eskaybee

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Posted 08 August 2011 - 09:05 AM

I'm having some difficulty burning the cd (step 8). When I press on the disc icon, a documents library pops up looking for a file name. I'm unsure how to proceed.
Additionally, I had to force a shut down on the computer I'm using because Img Burn would not allow it to shut down. I'm uneasy about using this program.

Edited by eskaybee, 08 August 2011 - 09:23 AM.


#6 weatherman13

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Posted 08 August 2011 - 09:29 AM

Hi Eskaybee,
In order to choose your file you need to go under source. Click the picture of a file with a magnifying glass over it. Then try to burn. If you already did this or have any problems do not hesitate to respond back.

Thanks

Edited by weatherman13, 08 August 2011 - 09:29 AM.


#7 eskaybee

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Posted 08 August 2011 - 01:03 PM

Hi:
I'm trying to Boot from BIOS. When starting my computer, I press ESC to get to BIOS. It automatically goes to a screen asking if I want to start windows normally or using system recovery. Is there something else I should be doing to be Ubuntu to boot?

#8 weatherman13

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Posted 08 August 2011 - 01:17 PM

Is there any option like Boot Devices?

#9 cryptodan

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Posted 08 August 2011 - 01:21 PM

To enter the BIOS it should be a key like Delete, F10, F12, F2, and i havent see the ESC Key used to enter the BIOS.

What kind of PC/Motherboard is this?

#10 eskaybee

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Posted 08 August 2011 - 01:29 PM

It's a Toshiba.
When I go to the boot menu I choose the cd/dvd option and I get to a screen with a blinking cursor.

#11 weatherman13

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Posted 08 August 2011 - 01:40 PM

Does it just sit there or does it go away?

#12 eskaybee

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Posted 08 August 2011 - 01:42 PM

Just sits there.

#13 cryptodan

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Posted 08 August 2011 - 01:43 PM

Then you didnt burn the CD/DVD Properly or the media is not support please follow the below guide:

Here is how to use ISO Recorder which can be downloaded from Here. Just pick the version right for your Operating system and computer.

1) First install it which is rather easy compared to most programs. There are no Free Applications bundled with this like toolbars and such.

Posted Image


Installation Step Two where you pick the directory to install it to, and the access level. I would select the default attributes.

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Confirming that you want to installation.

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Installation Complete

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2) Selecting a file to burn. You will need to right click on a a file as seen below and select copy image to CD/DVD

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3) Options window for ISO Recorder I would suggest leaving the default values checked or selected.

Posted Image


4) Progression of Burn.

Posted Image


5) Completion of Burn.

Posted Image


As you can see this is a very easy program to use and master.

#14 eskaybee

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Posted 08 August 2011 - 02:28 PM

Thanks, the ISO program is very easy to use. I re-burned the ubuntu cd, started my computer using the boot option cd/dvd and, unfortunately, have the same result: a blinking cursor and and then the computer shuts down.

#15 weatherman13

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Posted 08 August 2011 - 02:30 PM

Hmmm... I have never had an issue like that before while doing this I will talk to Ubuntu via email and see if I can figure that out for you.




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