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Crash


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12 replies to this topic

#1 ralphG

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Posted 07 August 2011 - 05:13 PM

In the last month my PC has crashed a few times.
Not back to back and never while doing similar things.
I do download a lot and I'm not sure I have a virus
or something else.
Could someone tell me how I could find out what is
going on if it's a virus or something else.
Any help will be appreciated.

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#2 cryptodan

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Posted 07 August 2011 - 05:14 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#3 Allan

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Posted 07 August 2011 - 05:14 PM

You should start by posting in the Am I Infected forum.

#4 ralphG

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Posted 07 August 2011 - 05:16 PM

PS I am using Win 7 32x
On a HP pavilion a6334f
Its about three years old

#5 ralphG

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Posted 07 August 2011 - 05:28 PM

AS per Bleepin Madman
Here is the report

Crash Time : 8/7/2011 4:58:07 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xc4c5d000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x82a707e3
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+415cb
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+415cb
Stack Address 1 : ntkrnlpa.exe+397e3
Stack Address 2 : pssdklbf.sys+391d
Stack Address 3 : pssdklbf.sys+20f8
Computer Name :
Full Path : C:\Windows\Minidump\080711-37939-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 148,112
===

#6 cryptodan

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Posted 07 August 2011 - 05:32 PM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#7 ralphG

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Posted 07 August 2011 - 06:46 PM

As per Bleepin Madman
Here is the report
See Attached file.

Attached Files



#8 cryptodan

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Posted 07 August 2011 - 07:05 PM

Remove the following:

µTorrent (Version: 3.0.0)
Advanced SystemCare 4 (Version: 4.0.0)
AIDA64 Extreme Edition v1.70 (Version: 1.70)
AntiLogger
AntiLogger (Version: 1.9.2.511)
Auslogics Task Manager (Version: version 2.0)
Automatically Delete Temporary Files Software
AVG 2011 (Version: 10.0.1391)
AVG 2011 (Version: 10.0.1520)
Belarc Advisor 8.2 (Version: 8.2.1.0)
Boilsoft Video Converter 2.77
Boilsoft Video Joiner 6.55
Boilsoft Video Splitter 6.32
CCleaner (Version: 3.09)
Cisco Network Magic (Version: 5.5.09195.0)
Comitari Web Protection Suite (Version: 1.4.12)
EMDB 1.32
ErrorEND (Version: 1.0.6.1)
gBurner
GPBaseService2 (Version: 130.0.371.000)
Hard Disk Sentinel PRO
inSSIDer 2.0 (Version: 2.0.7)
KC Softwares SUMo
MarketResearch (Version: 130.0.374.000)
MetaProducts DeskTool
NeoDownloader 2.3c (Version: 2.3c)
NeoTrace Pro 3.25
Network Magic (Version: 5.5.9195.0)
NetWorx 5.1.7
NirSoft IPNetInfo
Open Ports Scanner 1.2
PDF Annotator 2.0.0.250 (Version: 2.0.0.250)
PDFZilla V1.2.9
Pure Networks Platform (Version: 11.2.09195.1)
Rainmeter
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 6.0.1.5910)
RealUpgrade 1.1 (Version: 1.1.0)
RunAlyzer (Version: 1.6.1.24)
save2pc Ultimate 4.21
Security Task Manager 1.8d (Version: 1.8d)
SizeExplorer Pro 4.10 (Version: 4.10)
Super Ad Blocker (Version: 4.6.0.1000)
tbbMeter (Version: 1.00.0000)
tbbMeter Loader Service (Version: 1.0.0))
Trojan Remover 6.8.2 (Version: 6.8.2)
TuneUp Utilities 2011 (Version: 10.0.4310.27)
TuneUp Utilities Language Pack (en-US) (Version: 10.0.4310.27)
Ultra Video Joiner 6.0.1227
Universal Viewer Pro version 6.0.0 (Version: 6.0.0)
UnloadSupport (Version: 11.0.0)
WebReg (Version: 130.0.132.017)
Webroot Software (Version: 7.0.11.21)
WinPatrol (Version: 20.0.2011.0)
WireBooster (Version: 1.7.0.0)
Yahoo! Toolbar
YouTube Downloader 3.3

#9 ralphG

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Posted 07 August 2011 - 07:46 PM

Then What ???
I don't understand

#10 cryptodan

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Posted 07 August 2011 - 07:47 PM

All those programs can pose issues and stability ones.

#11 Allan

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Posted 08 August 2011 - 06:58 AM

Installed programs that are not running or active do not pose any problems.

#12 cryptodan

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Posted 08 August 2011 - 10:43 AM

After the removal of those programs how is the computer running?

#13 ralphG

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Posted 09 August 2011 - 09:34 PM

Its seems to be running fine now will keep monitoring

Thank you.




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