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Vista looks doomed


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#1 richierein

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Posted 07 August 2011 - 12:06 PM

Hi out there,

A client brought his laptop to me for inspection. The operating system is Windows Vista Home Premium 64 bit. A scan shows 72 infected files.

Mal/Generic.A,Trojan.Agent
Email.Worm.Brontok
TrojanDownloader:Win32/Bredolab.X
W32/Child.Porn.PROXY/Server
W32.Blaster.Worm
Backdoor.Win32.Scrab.p

Most of the infected files are in C:\Windows\......

Neither Internet Explorer nor Google Chrome will run.

He does not have the original installation disks and there is no backup. My guess is that that this system is finished. If so, how can I go about re-installing the operating system? If not, is there any way to recover the system? Thank you in advance for your advice.

Richard Rein

Edited by hamluis, 08 August 2011 - 08:32 AM.
Moved to Am I Infected.


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#2 hamluis

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Posted 07 August 2011 - 12:38 PM

Laptops...equal recovery/restore partitions/disks.

I would contact the system manufacturer, if the owner failed backup or prepare restore/recovery disks.

Louis

#3 hamluis

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Posted 07 August 2011 - 01:32 PM

Well...I must seek a clarification :).

Do you wish to submit a malware topic...and attempt to "clean" this system?

My response is in regard to your two questions, does not consider the merits/demerits of pursuing a malware topic.

I must also add...without backups and the ability restore/recover/reinstall...that's really an optimistic approach that needs to be dealt with honestly. Without the ability to do either...IMO, your client is asea in a rowboat.

So...if you wish to initiate a malware topic, please acknowledge such and I will move this to a more appropriate forum for such.

Louis

#4 richierein

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Posted 07 August 2011 - 04:59 PM

I don't know what may or may not be possible. The computer in question is unable to get online without either of its browsers working. Knowing this, if anyone can see a possibility of recovery, I'm willing to give it a try. It is truly sad when users fail to heed good advice about backing up their computers.




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