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Cannot install windows 7 update KB2555917


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#1 epson

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Posted 07 August 2011 - 06:26 AM

Security Update for Windows 7 (KB2555917)

Download size: 1.1 MB

You may need to restart your computer for this update to take effect.

Update type: Important

A security issue has been identified that could allow an authenticated local attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
http://go.microsoft.com/fwlink/?LinkId=220172

Help and Support:
http://support.microsoft.com

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#2 Union_Thug

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Posted 07 August 2011 - 08:27 AM

This M$ KB article says to run sfc /scannow:

You receive error code "0x80073712" or the "Windows Features" dialog box is empty when you try to install updates or components in Windows 7 or in Windows Vista
http://support.microsoft.com/kb/931712

This M$ KB article: http://support.microsoft.com/kb/957310 says to run the System Update Readiness tool

Error message when you try to install updates from the Windows Update or Microsoft Update Web site: "0x80073712"


This thread discusses possible fix(es) for Vista, may or may not apply to 7.:huh: http://forums.techarena.in/windows-update/758930.htm

You can try downloading & installing this directly, but I'd explore the above mentioned possible fixes as the error code you received indicates a problem that needs attention, obviously.

Direct download for 32 bit systems: Security Update for Windows 7 (KB2555917)
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26750

Direct download for 64 bit systems: Security Update for Windows 7 for x64-based Systems (KB2555917)
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26765
---------------------------------------------------------------------------------------------------------------------------------------------------------
If it were my machine, I'd do this:
1) run the System Update Readiness tool as per M$ KB article: http://support.microsoft.com/kb/957310
1a) try to install thru WinDOZE Update, if not success:
2) run sfc /scannow
2a) try to install thru WinDOZE Update, if not success:
3) Direct download/install from hard drive appropriate version (in my case the 64 bit) if not success:
4) ???? see if this applies: http://forums.techarena.in/windows-update/758930.htm (Fix for Vista, may or may not apply to 7) as described by "AWHP":

DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it will fix it for anybody else! Moreover, renaming system files might corrupt your system!!!

The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted, essentially the system reports the WUA to be 7.0.6000.374 but the files on the disk are still from the old version (you can check some of the DLLs like wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot install the WUA 3.0 even manually.

delete the following file: C:\windows\winsxs\pending.xml

Since Windows security will not allow you to do this, hereunder the procedure to take ownership of the file: run a command prompt with "Run as Administrator".

Type in the following commands:

takeown /f C:\Windows\winsxs\pending.xml

cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F

then delete the file

Reboot the machine, then manually install the WUA 3.0 downloadable from here:
http://download.windowsupdate.com/v7...gent30-x86.exe

This should fix the Error 80073712 when the other solutions do not work.

BE AWARE that renaming C:\windows\winsxs\pending.xml might have unrecoverable impacts on your Vista installation


Hope this helps,
"Thug"

Edited by Union_Thug, 07 August 2011 - 08:57 AM.


#3 epson

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Posted 08 August 2011 - 07:14 AM

This M$ KB article says to run sfc /scannow:

You receive error code "0x80073712" or the "Windows Features" dialog box is empty when you try to install updates or components in Windows 7 or in Windows Vista
http://support.microsoft.com/kb/931712

This M$ KB article: http://support.microsoft.com/kb/957310 says to run the System Update Readiness tool

Error message when you try to install updates from the Windows Update or Microsoft Update Web site: "0x80073712"


This thread discusses possible fix(es) for Vista, may or may not apply to 7.:huh: http://forums.techarena.in/windows-update/758930.htm

You can try downloading & installing this directly, but I'd explore the above mentioned possible fixes as the error code you received indicates a problem that needs attention, obviously.

Direct download for 32 bit systems: Security Update for Windows 7 (KB2555917)
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26750

Direct download for 64 bit systems: Security Update for Windows 7 for x64-based Systems (KB2555917)
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26765
---------------------------------------------------------------------------------------------------------------------------------------------------------
If it were my machine, I'd do this:
1) run the System Update Readiness tool as per M$ KB article: http://support.microsoft.com/kb/957310
1a) try to install thru WinDOZE Update, if not success:
2) run sfc /scannow
2a) try to install thru WinDOZE Update, if not success:
3) Direct download/install from hard drive appropriate version (in my case the 64 bit) if not success:
4) ???? see if this applies: http://forums.techarena.in/windows-update/758930.htm (Fix for Vista, may or may not apply to 7) as described by "AWHP":

DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it will fix it for anybody else! Moreover, renaming system files might corrupt your system!!!

The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted, essentially the system reports the WUA to be 7.0.6000.374 but the files on the disk are still from the old version (you can check some of the DLLs like wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot install the WUA 3.0 even manually.

delete the following file: C:\windows\winsxs\pending.xml

Since Windows security will not allow you to do this, hereunder the procedure to take ownership of the file: run a command prompt with "Run as Administrator".

Type in the following commands:

takeown /f C:\Windows\winsxs\pending.xml

cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F

then delete the file

Reboot the machine, then manually install the WUA 3.0 downloadable from here:
http://download.windowsupdate.com/v7...gent30-x86.exe

This should fix the Error 80073712 when the other solutions do not work.

BE AWARE that renaming C:\windows\winsxs\pending.xml might have unrecoverable impacts on your Vista installation


Hope this helps,
"Thug"


Hiya Union-Thug

Tried the following

1) System Update readiness tool
2) Ran sfc /scannow (no problems found)
3) downloaded the update maqnualy and tried to install (failed)
4) tried to download from http://download.windowsupdate.com/v7...gent30-x86.exe but recieve error 404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

My opperating system is Windows 7 Ultimate x86

Thanks for your help

#4 Union_Thug

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Posted 08 August 2011 - 07:34 AM

My bad, the link inside the "Quote" box is broken, but I had previously posted the correct links in the same post:

Direct download for 32 bit systems: Security Update for Windows 7 (KB2555917)
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26750

Direct download for 64 bit systems: Security Update for Windows 7 for x64-based Systems (KB2555917)
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26765


Do any other Updates fail, or only this one?

Edited by Union_Thug, 08 August 2011 - 07:44 AM.


#5 epson

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Posted 08 August 2011 - 10:30 AM

Hiya Union_Thug
As point 3 in my reply 3) downloaded the update manualy and tried to install (failed)

This is the only update that won't install (KB2555917)

Thanks for your help

Mike

#6 Union_Thug

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Posted 08 August 2011 - 11:04 AM

Hiya Union_Thug
As point 3 in my reply 3) downloaded the update manualy and tried to install (failed)

This is the only update that won't install (KB2555917)

Thanks for your help
Mike


Okay, I think we're in biz here...this should work, it's worked personally for me before.

http://support.microsoft.com/kb/822798 You cannot install some updates or programs

Although this KB doesn't include the EXACT error code you noted in your OP (I think it's a very Generic code, BTW) it should work (crosses fingers)

Go to the link, scroll down to method 10 and follow the instrux. IMPORTANT>> When you stop the Auto updates service, DO NOT close the Services (local) window, keep it open but minimized...also don't delete the software distribution folder, just delet it's contents, then reboot & run WinDOZE Updates.

Method 10: Empty the software distribution folder http://support.microsoft.com/kb/822798

Click Start, click Run, type services.msc, and then click OK.

Note On a Windows Vista-based computer, click Start, type services.msc in the Start Search box, right-click services.msc, and then click Run as administrator.
In the Services (Local) pane, right-click Automatic Updates, and then click Stop.
Minimize the Services (local) window.
Select all the contents of the Windows distribution folder, and then delete them.

Note By default, the Windows distribution folder is located in the drive:\Windows\SoftwareDistribution folder. In this location, drive is a placeholder for the drive where Windows is installed.
Make sure that the Windows distribution folder is empty, and then maximize the Services (local) window.
In the Services (Local) pane, right-click Automatic Updates, and then click Start.
Restart the computer, and then run Windows Update again.


Let us know if this works.

And BTW, you're welcome

Joe, "UT"

Edited by Union_Thug, 08 August 2011 - 11:07 AM.


#7 epson

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Posted 09 August 2011 - 05:00 AM

Hiya,

Did as you asked, This cleared all my update history, I rebooted my PC and ran Windows Update, Showed update (KB2555917) + 34 language packs (I did not install these first time round) I chose the to install KB2555917 but came back with the same result (Fail).

Thanks for your help

Mike

#8 epson

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Posted 12 August 2011 - 07:21 AM

Installed 15 windows updates only KB2555917 will not install?

Thanks for your help

#9 Union_Thug

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Posted 12 August 2011 - 08:53 AM

See if this post by PA Bear marked "answer" helps: Windows 7 trying to install wrong updates

There's also this Fixit--Automatically diagnose and fix common problems with Windows Update

Sorry, otherwise I'm out of ideas/suggestions...

#10 coxchris

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Posted 12 August 2011 - 05:30 PM

you can start a free case with Microsoft. They will help for free since it related to windows updates. you can try to updated it in safe mode but I am guessing

Edit: There was a link to windows update reset components but I doubt its the windows updates components

Edited by coxchris, 12 August 2011 - 05:33 PM.

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#11 epson

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Posted 13 August 2011 - 11:04 AM

Hi Guys

Tried both options both came back saying 'No problem found'

Thank you very much for your time looking into this issue for me.

I will try the Microsoft Support Option.

I will give feedback

Thanks again

Mike

#12 epson

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Posted 02 September 2011 - 09:55 AM

Hi Guys

Been away on holiday,

On my return yesterday my PC found 3 important updates for my system 1) the system update readiness tool for windows 7 (details below)
My old favorite (KB2555917)again
Windows defender databace update.

I selected all updates an they all installed fine!!

I think the System readiness tool for Windows 7 (KB947821) sorted the problem out this time

Thanks again for your time and help

Mike

System Update Readiness Tool for Windows 7 (KB947821) [August 2011]

Installation date: ‎01/‎09/‎2011 14:14

Installation status: Successful

Update type: Important

This tool is being offered because an inconsistency was found in the Windows servicing store which may prevent the successful installation of future updates, service packs, and software. This tool checks your computer for such inconsistencies and tries to resolve issues if found.

More information:
http://support.microsoft.com/kb/947821

Help and Support:
http://support.microsoft.com




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