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Unfindable files in External HD


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4 replies to this topic

#1 Grubear

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Posted 07 August 2011 - 01:04 AM

Hello, I'm hoping I might be able to find help here.

I'm visiting in a foreign country and accidentally contracted a virus on my external hard drive by plugging it into a public computer to do something for my job. The virus hid all of my folders and files, and made visible what looked like my files but were actually executable files instead. I believe I was able to remove the virus (though I'll take advice on that front also as I'm not very good at computer protection), and the only way I was able to make the folders visible again was by making all system files visible too. The virus made the 'Hidden' check box grayed out so that I cannot un-check it to make only my folders and files view-able. I am running Windows 7 64-bit.

Any advice that can be given would be greatly appreciated, and if you need more information that I did not know I needed to provide, please ask.

Thank you!

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#2 Broni

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Posted 07 August 2011 - 12:07 PM

Welcome aboard Posted Image

Let's see, if we can recover your missing features.
Download and run UnHide
Let me know, if it worked.

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#3 Grubear

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Posted 08 August 2011 - 05:43 PM

Problem solved! Thank you very much Broni, you made my trip much easier with your help!

#4 MarkGS

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Posted 08 August 2011 - 06:41 PM

Happy computing! Glad Broni was able to help you out!

#5 Broni

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Posted 08 August 2011 - 07:45 PM

Good news :)

I'd like you to run some basic scans to make sure nothing is hiding there....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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