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Windows XP Not Starting Up


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#1 awidjaj1

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Posted 06 August 2011 - 02:25 PM

Hi,

I am a newbie and this is my first post. I actually joined the forum because my laptop has been infected with the "WhiteSmoke Toolbar" and I needed help to remove it. I was in the process of doing all the scans per the following link, http://www.bleepingcomputer.com/forums/topic34773.html, and I was doing the GMER scan but my laptop froze and so I had to turn it off. When I tried to turn the laptop back on, that is when the following error message appeared:

************************************************************************************************************************************
A problem has been detected and windows has been shut down to prevent damage to your computer.

INVALID_WORK_QUEUE_ITEM

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x00000096 (0xF7A21D24, 0x80564820, 0x80564820, 0xB64CB6BA)
*****************************************************************************************************************************

The only thing I have done is restarting the computer but the same error comes up. I did not install any new hardware or software, only the EXE files for the computer scan. Could they be the cause? Please help. I am not an computer guy at all. Thank you.

Edited by hamluis, 06 August 2011 - 03:45 PM.
Moved from XP to Am I Infected.


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#2 hamluis

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Posted 06 August 2011 - 03:45 PM

Can you boot into safe mode?

Louis

#3 awidjaj1

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Posted 06 August 2011 - 07:23 PM

Nevermind. Please disregard my post. Did system restore from safe mode and windows loaded again. Thanks.

#4 boopme

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Posted 07 August 2011 - 03:34 PM

Thank you for letting us know.
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