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Imaging devices suddenly not detected by Scanner and Camera Wizard


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#1 Dan66226

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Posted 06 August 2011 - 01:39 PM

My imaging devices (webcam & scanner) are showing up in the initial dialog of the scanner and camera wizard, but then when I select one I get "The computer cannot detect the scanner or camera". (screenshots attached)

Oddly, when I select the "properties" button and "test scanner", it shows as test successful!

The devices show fine in device manager, and I've unplugged and replugged all the cables.

Any help would be appreciated.

Thanks.

PS: looks like the screenshots were over quota. Please see screenshots here:
http://dl.dropbox.com/u/20163977/screenshot.265.jpg
http://dl.dropbox.com/u/20163977/screenshot.266.jpg
http://dl.dropbox.com/u/20163977/screenshot.267.jpg

Attached Files


Edited by hamluis, 06 August 2011 - 02:15 PM.
Moved from XP to External Hardware.


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#2 hamluis

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Posted 06 August 2011 - 02:14 PM

I guess that I'm a bit confused.

I only use the camera/scanner wizard to detect new hardware.

Are you just adding these devices to your system?

Do these devices have software (as some cameras do) facilitating their use/recognition by Windows?

If you have any graphics software installed...see if it picks up either device as a source.

Louis

#3 Dan66226

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Posted 06 August 2011 - 02:38 PM

No, these devices were added to the system years ago, but just recently stopped working. The scanner and camera wizard is a quick and easy way to interface with the devices. Once the software/drivers for the devices is installed, you can use the S&C wizard to get a quick scan, without having to mess with the bloatware that often accompanies the devices.

See an example of what the screens used to look like here:
http://helpdeskgeek.com/windows-xp-tips/how-to-use-the-microsoft-scanner-and-camera-wizard/

I know the underpinnings still work because I'm still able to use my webcam with skype. Following that logic, your question make me wonder if I could use the scanner with other programs that use the S&C Wizard underpinnings, so I tried scanning with Paint.net and it worked! (see screenshots below). So, now the question is why the S&C wizard won't work when launched straight from Windows.

Example of scan in Paint.net:
http://dl.dropbox.com/u/20163977/screenshot.259.jpg
http://dl.dropbox.com/u/20163977/screenshot.260.jpg
http://dl.dropbox.com/u/20163977/screenshot.261.jpg
http://dl.dropbox.com/u/20163977/screenshot.263.jpg

#4 hamluis

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Posted 06 August 2011 - 03:34 PM

Well...that points to a problem with XP, not the device or functionality of device.

I would try the chkdsk /r, then defrag routine.

Might take a look at http://tips4pc.com/articles/digital%20camera%20tips/where_is_the_automatic_scanner_a.htm .

Louis




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