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Blue Screen then restart


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#1 kimmies

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Posted 06 August 2011 - 10:48 AM

I am not completely helpless when it comes to computers. My laptop has been great for teh most part, had it for a year now. Yesterday I was just sitting and watching netflix and the computer went to a blue screen, said something about if it is the first time I have seen the message, etc, mentioned something about BIOS, but it went too fast to restart so I could not really read it very fast. When it restarted, the computer looked very similar to how it was when I first got it. The icons on the taskbar, back to default as was the desktop. I did system restore bc my mail program wanted me to set it up again as well as firefox lost all my add ons and bookmarks. That was successful, I suspect it is not a software problem since it just does not feel that way. Nothing is new, no new hardware, no new anything. Ran scans, nothing, cleaned up my hard drive a bit to get ready for a backup, etc. Then today same thing happened, but everything was still there when it came back up, no restore needed. I noticed the first time something on the bottom of the blue screen said something about dumping physical memory. Do not remember the second as I was searching for more info, specifics. I do not think it is overheating, the fan has easy access and is clean, does not feel overly hot. I have various experience with hardware replacement, etc, just not a ton of diagnostic experience. Any help would be great!

Asus K52F
Intel Core 3 CPU 2.4 GHz
RAM 4 GB
Windows 7 Home Premium 64 bit

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#2 cryptodan

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Posted 06 August 2011 - 10:52 AM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#3 kimmies

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Posted 06 August 2011 - 10:56 AM

==================================================
Dump File : 080611-20716-01.dmp
Crash Time : 8/6/2011 11:17:09 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff881`07bff880
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`01787f00
Parameter 4 : 00000000`00000005
Caused By Driver : vwififlt.sys
Caused By Address : vwififlt.sys+d110
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080611-20716-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 283,960
==================================================

#4 cryptodan

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Posted 06 August 2011 - 11:01 AM

Since this is the only BSOD, I wouldn't be too concerned about it.

#5 kimmies

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Posted 06 August 2011 - 11:02 AM

This is the second, only the first is not showing up, maybe bc I did restore

#6 cryptodan

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Posted 06 August 2011 - 11:05 AM

well next time it happens post back after running a bluescreen view.

Have you made sure that you are fully updated?

What kind of computer do you have?

#7 kimmies

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Posted 06 August 2011 - 11:24 AM

Happened twice again now after tring to restart. I am fully updated. ASIs laptop win 7home premium. In safe mode now bc that is the only way I can get it to start. The blue screen viewer has no record of it. Maybe bc I was inpatient and hit the power button?

#8 kimmies

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Posted 06 August 2011 - 11:33 AM

Now it won't move on. Staying on blue screen. Says a device driver attempting to corrupt the system has been caught. The faulty driver currently on the kernel stack must be replaced with a working version. Stop code oxooooooc4

#9 cryptodan

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Posted 06 August 2011 - 11:39 AM

hitting the power button could render your computer in an unstable or useless.

#10 kimmies

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Posted 06 August 2011 - 11:49 AM

ok well it will not go off the blue screen. IDK what to do. Please help. In safe mode, hard wired to the internet. Trying just about everything I can think of.

#11 cryptodan

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Posted 06 August 2011 - 12:09 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


Please run all scans in SAFE MODE with Networking

#12 kimmies

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Posted 06 August 2011 - 12:13 PM

Ran malwarebytes yesterday not in safe mode and it was clean. Use Microsoft security essentials also clean. Will try the others and in safe mode

#13 kimmies

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Posted 06 August 2011 - 12:23 PM

It says the one does not work on 64 bit systems. That is what I have

#14 kimmies

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Posted 06 August 2011 - 01:14 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/06/2011 at 02:05 PM

Application Version : 5.0.1108

Core Rules Database Version : 7523
Trace Rules Database Version: 5335

Scan type : Complete Scan
Total Scan Time : 00:33:13

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 393
Memory threats detected : 0
Registry items scanned : 71330
Registry threats detected : 0
File items scanned : 44458
File threats detected : 2

Adware.Tracking Cookie
C:\Users\Kim\AppData\Roaming\Microsoft\Windows\Cookies\kim@atdmt[1].txt
C:\Users\Kim\AppData\Roaming\Microsoft\Windows\Cookies\kim@atdmt[2].txt

Working on Malwarebytes




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