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Virus that I can not shift!


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4 replies to this topic

#1 tommyho1

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Posted 06 August 2011 - 05:27 AM

First of all, I need to say that I am quite the computer novice, so please bear with me when trying to offer help! I will do my best!

I am running with Windows XP.

For the few weeks the computer has been crashing and going to the "blue screen of death". When it first happened I just carried on regardless for a week or so. Then for the last week I have been trying to fix the problem myself. Let me tell you what I have done so far.

I have BitDefender antivirus installed on the computer. It however does not function properly anymore. When i do a scan it does not complete and just says it has encountered a critical error. Today i then downloaded malwarebytes and did a scan with that which worked. It found a trojan virus linked to a oembis.exe file and removed it. I thought this would be the end of my problems, but it wasnt. So i then downloaded superantispyware to do a scan with that, but it, as with bitdefender, is not allowed to complete the scan.

At the BSOD there are many different error codes which come up each time. eg, STOP 0x0000000A or 0x00000002 or 0x8051192C and RQL NOT LESS OR EQUAL

I have tried a few other smaller things but nothing that is worth mentioning. I am still having this problem with the virus shutting down the system. It causes Firefox to crash regularly, when i am watching videos on VLC it crashes, bittorrent crashes, bitdefender antiuvrus does not work properly. Very annoying!

I hope somebody can offer me some good advice to save the computer!

I hope i have given enough info for now.

I look forward to hearing from someone soon.

Edited by Orange Blossom, 06 August 2011 - 07:46 AM.
Moved to AII from XP. ~ OB


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#2 buddy215

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Posted 06 August 2011 - 08:22 AM

Best advice is to reformat and reinstall XP.
The one piece of malware that was removed by MBAM is associated with almost every known type of
malware from adware to backdoor exploits. The length of time you have allowed this malware to
have its way with your computer has allowed a ton of malware to be installed.

You most likely got infected by using P2Ps/ torrents. Well known for malware piggybacking onto downloads.

EDIT: All of your passwords and any banking, Paypal, CC and any other financial info has likely been compromised.
Suggest you immediately change all passwords using another computer and monitor all banking/ CCs, etc.
Malware is used by criminals to rob you. Make money.

Edited by buddy215, 06 August 2011 - 08:32 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 tommyho1

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Posted 06 August 2011 - 09:11 PM

thanks for the advice. i have read in different sites that re-installing xp does not necessarily remove viruses? what are your thoughts on this? are there other ways to remove the viruses without rebooting. also, the computer was given to me and we have no CDs at all. so is it even possible to restore the system?

#4 buddy215

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Posted 06 August 2011 - 09:26 PM

It would be best if you could borrow an XP CD since you do not have one. It may also be possible for you
to get a CD from the manufacturer of your computer.

Reformatting and reinstalling the OS will remove the malware.

You can also follow the directions in link below for expert assistance in removing the malware. Post the logs
mentioned in steps 7 thru 10. It may be a week or more before the volunteer experts there can assist you as they
are very busy and backed up with requests.
http://www.bleepingcomputer.com/forums/topic34773.html

Do Not post the logs in this topic. Follow the directions in link above for the correct forum to post in.

Edited by buddy215, 07 August 2011 - 01:33 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Orange Blossom

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Posted 10 August 2011 - 12:32 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic413678.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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