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I can't tell if I have a virus, or a problem with my system, or a hard drive issue...please help!


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37 replies to this topic

#1 epcheney

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Posted 05 August 2011 - 11:17 PM

I have an HP DV9700t.
Intel dual-core processor, 2.5GHz
4GB RAM
320GB HD
Vista Ultimate 64-bit
I recently got a new AC adapter, but it's the right part no. and a genuine HP product

My computer was fine this morning. I got home this afternoon, turned it on, and it hung on the "Welcome" screen. I couldn't get it to do anything, so I had to manually power it off. I tried again, same issue. I found that if I pressed ctrl+alt+del twice, it would leave the welcome screen and work normally...until Chrome froze up randomly. Just pressing ctrl+alt+del made it work again. Then it happened once more.

I've had some problems with Chrome crashing lately (do to the Shockwave plugin, if that helps) and figured I'd use Firefox and deal with Chrome later. Firefox froze, too. Then, even task manager froze.

I went into safe mode + networking and ran the Malwarebytes scanner, came up with nothing. Someone advised me that the issue was most likely a service that was starting up and causing problems. I turned them all off, and then turned them on one-by-one, then restarting the system to see how it behaved. During this process Startup repair came up, but I quickly realized it was because I plugged in my USB-powered cooling pad while it was restarting.

It hung on the welcome page again when I turned on the Active Hard Disk Monitor - that basically checks the temp of your hard drive; I've had it installed for probably 18 months or so with no problems. I don't use it very often, but I guess the service still runs in the background.

I'm still having issues with things randomly freezing up - while other things are fine. I opened Dreamweaver with no problems, but Firefox froze on Google. You get the idea.


At one point when it froze, I used ctrl+alt+del to find an error message - something like "logon failed to create security options dialog" or something like that. Closed out, it went back to my the desktop, things seemed fine. But it's done that two more times.

Then, since the only system changes I have made in the past week are a Dreamweaver Update and installing LoJack for Laptops (I got it with my laptop but never installed it; found the disc and figured I might as well) I decided I'd just try a system restore. However, it says I have no restore points and said I could create one now. I didn't realize I needed to create them; I thought it did that on its own. So, I don't know if having no system restore points is a symptom or just my own fault.

I am completely lost at the moment. Sometimes it's obvious that something is a virus, or obvious it's a Windows issue, and so on, but I'm completely stumped. If there's anymore information I can provide, please let me know.

EDIT: I just opened the Event Viewer to see if there's anything there to help, and that froze up too. It started working again, and here's the error stuff I see:

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected - twice in past hour but 15x today

Faulting application chrome.exe, version 0.0.0.0, time stamp 0x4e2fa4f2, faulting module chrome.dll, version 13.0.782.107, time stamp 0x4e2fa4af, exception code 0x80000003, fault offset 0x00020006, process id 0x590, application start time 0x01cc53ea541de4d5. - 3x in past hour, no other times today

The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043c from line 45 of d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error. - happened once in the past hour, but nine times total today


This also occurred not as an "error" but under "warnings":

The winlogon notification subscriber <GPClient> was unavailable to handle a notification event. -









Any help would be appreciated. Thanks in advance.

Edited by epcheney, 05 August 2011 - 11:36 PM.


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#2 cryptodan

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Posted 06 August 2011 - 12:03 AM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 epcheney

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Posted 06 August 2011 - 10:19 AM

Thanks, I'll try and I'll post the results.

Some new info: When I turned it on this morning, it froze right after I logged in. LiveUpdate's permission thing came up (it always comes up on startup, even though I tried ages ago to stop it from doing so; it still comes up but if I click "allow" nothing happens) and then suddenly everything was unresponsive.

I let it sit a while, tried a few different things, and finally gave up and powered it down manually - I didn't know what else to do. When I tried to turn it on again, lights and everything came on, but nothing on the screen. Turned it off, removed AC and battery, held down power button to get rid of any power still in the system, turned it on again, it was fine.

This time I logged into my other account (I have one for personal and one that I use more for school/work) and when I opened Chrome, it popped up immediately, but couldn't even load the home page - then a thing came up saying the page was unresponsive.

I tried to start Firefox, but it never came up. It did, however, say in task manager that it was taking up 80-95 percent of my CPU, and the CPU was running at 100% - I've rarely seen it go above 20 or 30 percent, and only with heavy usage.

I tried Internet Explorer (64-bit version) and oddly enough, it worked and I'm having no problems with it so far.

I tried Dreamweaver. It opened successfully, but definitely slower than normal.

Small tasks like calculator or CPU-Z (I opened it to see if anything was weird about the CPU speed, but it seems normal) appear unafected.

#4 epcheney

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Posted 06 August 2011 - 10:22 AM

MiniToolBox by Farbar
Ran by admin (administrator) on 06-08-2011 at 10:21:02
Windows ™ Vista Ultimate Service Pack 2 (X64)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Emerald
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® Wireless WiFi Link 4965AGN
Physical Address. . . . . . . . . : 00-21-5C-30-0B-4F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::19f5:56a6:970b:fdf9%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, August 06, 2011 10:00:57 AM
Lease Expires . . . . . . . . . . : Sunday, August 07, 2011 10:00:58 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 385884508
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-0A-1C-D5-00-1E-68-B9-E2-0A
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-21-86-AB-B5-C7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168B/8111B Family PCI-E GBE NIC
Physical Address. . . . . . . . . : 00-1E-68-B9-E2-0A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{5DFBE1A5-55DF-4FA7-AC9F-F9DFAEBD362C}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D06146C6-0814-45FD-9ECA-97BD8A0946DC}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 19:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 20:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 23:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{5DFBE1A5-55DF-4FA7-AC9F-F9DFAEBD362C}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 25:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #10
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 26:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #11
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1037:2f71:52e9:d55c(Preferred)
Link-local IPv6 Address . . . . . : fe80::1037:2f71:52e9:d55c%25(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 18:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{DF720AEE-F5E0-4B93-ACC6-7884DEFCFAF4}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 22:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{DF720AEE-F5E0-4B93-ACC6-7884DEFCFAF4}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: resolver1.opendns.com
Address: 208.67.222.222

Name: google.com
Addresses: 74.125.225.48
74.125.225.50
74.125.225.51
74.125.225.52
74.125.225.49



Pinging google.com [74.125.225.48] with 32 bytes of data:

Reply from 74.125.225.48: bytes=32 time=19ms TTL=54

Reply from 74.125.225.48: bytes=32 time=19ms TTL=54



Ping statistics for 74.125.225.48:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 19ms, Maximum = 19ms, Average = 19ms

Server: resolver1.opendns.com
Address: 208.67.222.222

Name: yahoo.com
Addresses: 209.191.122.70
67.195.160.76
69.147.125.65
72.30.2.43
98.137.149.56



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=44ms TTL=48

Reply from 209.191.122.70: bytes=32 time=42ms TTL=48



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 42ms, Maximum = 44ms, Average = 43ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
13 ...00 21 5c 30 0b 4f ...... Intel® Wireless WiFi Link 4965AGN
12 ...00 21 86 ab b5 c7 ...... Bluetooth Device (Personal Area Network)
10 ...00 1e 68 b9 e2 0a ...... Realtek RTL8168B/8111B Family PCI-E GBE NIC
1 ........................... Software Loopback Interface 1
16 ...00 00 00 00 00 00 00 e0 isatap.{5DFBE1A5-55DF-4FA7-AC9F-F9DFAEBD362C}
15 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
14 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
27 ...00 00 00 00 00 00 00 e0 isatap.{D06146C6-0814-45FD-9ECA-97BD8A0946DC}
19 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
17 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
18 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6
20 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #8
29 ...00 00 00 00 00 00 00 e0 isatap.{5DFBE1A5-55DF-4FA7-AC9F-F9DFAEBD362C}
21 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #10
22 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #11
25 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
28 ...00 00 00 00 00 00 00 e0 isatap.{DF720AEE-F5E0-4B93-ACC6-7884DEFCFAF4}
24 ...00 00 00 00 00 00 00 e0 isatap.{DF720AEE-F5E0-4B93-ACC6-7884DEFCFAF4}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.100 281
192.168.1.100 255.255.255.255 On-link 192.168.1.100 281
192.168.1.255 255.255.255.255 On-link 192.168.1.100 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.100 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.100 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
25 18 ::/0 On-link
1 306 ::1/128 On-link
25 18 2001::/32 On-link
25 266 2001:0:4137:9e76:1037:2f71:52e9:d55c/128
On-link
13 281 fe80::/64 On-link
25 266 fe80::/64 On-link
25 266 fe80::1037:2f71:52e9:d55c/128
On-link
13 281 fe80::19f5:56a6:970b:fdf9/128
On-link
1 306 ff00::/8 On-link
25 266 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/06/2011 10:01:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/06/2011 09:56:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/06/2011 00:51:35 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/05/2011 10:53:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/05/2011 10:48:48 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (08/05/2011 10:38:38 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 0.0.0.0, time stamp 0x4e2fa4f2, faulting module chrome.dll, version 13.0.782.107, time stamp 0x4e2fa4af, exception code 0x80000003, fault offset 0x00020006,
process id 0x590, application start time 0xchrome.exe0.

Error: (08/05/2011 10:37:26 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 0.0.0.0, time stamp 0x4e2fa4f2, faulting module chrome.dll, version 13.0.782.107, time stamp 0x4e2fa4af, exception code 0x80000003, fault offset 0x00020006,
process id 0x164, application start time 0xchrome.exe0.

Error: (08/05/2011 10:37:20 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 0.0.0.0, time stamp 0x4e2fa4f2, faulting module chrome.dll, version 13.0.782.107, time stamp 0x4e2fa4af, exception code 0x80000003, fault offset 0x00020006,
process id 0x7f4, application start time 0xchrome.exe0.

Error: (08/05/2011 10:31:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/05/2011 10:30:56 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c


System errors:
=============

Microsoft Office Sessions:
=========================
Error: (03/18/2010 10:00:39 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6500.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 10 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/22/2009 07:59:07 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 11 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/24/2009 10:35:51 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 89 seconds with 0 seconds of active time. This session ended with a crash.

Error: (02/28/2009 10:47:07 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 14 seconds with 0 seconds of active time. This session ended with a crash.

Error: (02/28/2009 10:21:02 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 11 seconds with 0 seconds of active time. This session ended with a crash.

Error: (10/02/2008 09:47:38 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 39 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Absolute Notifier (Version: 1.4.3.10)
Active@ Hard Disk Monitor (Version: 1.3.095)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.2)
Adobe AIR (Version: 2.7.0.19530)
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========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 4093.5 MB
Available physical RAM: 2336.41 MB
Total Pagefile: 8362.27 MB
Available Pagefile: 5811.61 MB
Total Virtual: 4095.88 MB
Available Virtual: 4013.87 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:285.13 GB) (Free:155.29 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.96 GB) (Free:2.26 GB) NTFS
4 Drive f: (SD) (Removable) (Total:0.92 GB) (Free:0.66 GB) FAT - (this is my SD card)

========================= Users: ========================================

User accounts for \\EMERALD

admin Administrator epcheney
Guest

========================= Minidump Files ==================================

No minidump file found

== End of log ==

#5 cryptodan

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Posted 06 August 2011 - 10:32 AM

Please remove Syamntec: Syamtec/Norton Removal Tool

Please Remove AVG: AVG Removal Tool

Keep Avast and Malwarebytes and set Malwarebytes not to scan actively.

Please remove old/outdated Java: JavaRA

Also stop using OpenDNS and use your ISP's DNS Servers.

Edited by cryptodan, 06 August 2011 - 10:32 AM.


#6 epcheney

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Posted 06 August 2011 - 10:39 AM

Alright, I will do those things.

As for the DNS, however - is that absolutely necessary? Is there anything else I can use instead?

My ISP's DNS server will be fine for a while, but once a week or so they have problems. I got tired of dealing with it every time. They acknowledged there's an issue with it, but don't seem to care to fix it, or maybe they can't.

Also, thank you for the links regarding Symantec and AVG - I didn't think they were on my system anymore. Symantec came with the computer; I uninstalled it and switched to AVG. Then a friend recommended Avast, and I tried that instead, removing AVG. They were actually both mentioned in a thread detailing issues similar to mine, but I had removed them already so I didn't think they were the culprit. I guess they're still hangign around.

Edited by epcheney, 06 August 2011 - 10:42 AM.


#7 cryptodan

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Posted 06 August 2011 - 10:41 AM

Using 3rd Party DNS Servers can cause weird networking issues.

who is your ISP and can you change?

#8 epcheney

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Posted 06 August 2011 - 11:05 AM

My ISP is Mediacom. When I first started having weird issues when browsing, I thought it was my computer, but friends and family started complaining of the same things. I contacted Mediacom - as did a few others - and they said the issue was with the DNS. I called their local office directly, but they rerouted me higher up. The local office said the issue was with the entire Mediacom system - not just local - while their national people said it was a local issue. I don't know where the problem is, but I stopped having problems altogether when I switched to OpenDNS at the suggestion of a friend.

We've had a lot of issues with Mediacom in the past year or so. I don't know if our local office is just funky or if they have problems nationwide. They have enough issues that someone even sent a letter to the editor about the fact that they're failing to repair serious issues with their service, including the DNS server.

I'm with my parents for the summer, but I will be going back to college in less than a month; the ISP at my apartment is different. So I'm not worried about setting my own computer's DNS settings back, but I am worried about my parents'.

There is a chance they'll change ISPs, but they have a bundled package and a recently renewed contract, so it might be a while. When they had the same problems I did, I set their DNS to OpenDNS, too.

Then again, since they don't use the computers very much, I guess maybe they wouldn't notice the problems too much. We'll see.

#9 cryptodan

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Posted 06 August 2011 - 11:09 AM

Did you remove Norton and AVG, and if so how is the PC running now?

#10 epcheney

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Posted 06 August 2011 - 11:30 AM

I just finished. The AVG remover wouldn't run but I found a 64-bit version that did.

It seems to be fine so far on this account. I was having more issues with the other account, however, so I'm going to try switching over to that one and see how it goes.

Thank you for all your help so far. I was completely overlooking Symantec and AVG - even though they were mentioned in other forums as the culprit of similar issues - because I thought they were gone. Turns out they weren't.

Edited by epcheney, 06 August 2011 - 11:31 AM.


#11 epcheney

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Posted 06 August 2011 - 11:40 AM

So far, so good.

I will update in a day or two as to whether I experience any more symptoms or notice anything different, but I'm hoping that's the end of it.

Thanks for everything. You were a great help and it looks like you solved the issues!

#12 epcheney

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Posted 06 August 2011 - 01:42 PM

Okay, now I have a new - possibly related, I don't know - issue. Or maybe it's not an issue at all.

I normally use my computer in power saver mode; I only switch to balanced or high performance if I really need to. Maybe once or twice per month.

I put it into high performance mode yesterday when I started having issues, hoping it would speed up the scans and whatnot I was doing.

Just no, I realized it was making a very light ticking noise - about walking speed - and reminds me of a clock, but much quieter. I only noticed it when I started listening closely because I thought I heard a car in the drive.

It's possible it has done this for a long time and I just never noticed - maybe I'm just paranoid now that I've had other issues.

I put it back into power saver mode, which stops the disk from spinning after it isn't needed for a bit. Noise stopped. I waited a minute to make sure it was completely stopped, then started clicking around random files and folders, and played a video. No clicking noise.

Then, I put it back into high performance mode, and after a bit it started again. Into power saver mode, stops.

I know that noise from the hard drive can be a very bad sign. If I recall correctly, clicking would probably have to do with the read/write heads, but I'm not 100% sure.

But how do I determine how much noise is too much noise? I can hear a little bit of noise from every computer's hard drive. I don't know how to tell the point at which you should worry. This noise is quieter than the fan, very regular - doesn't speed up or slow down.

#13 cryptodan

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Posted 06 August 2011 - 03:15 PM

That ticking could be the drive failing. Does it sound like metal?

#14 epcheney

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Posted 06 August 2011 - 05:54 PM

Not really.

But I spoke too soon about the other issues. It seemed fine; however, it's still doing it after all.

I logged out, left for a while, and returned to find that upon logging back in, it once again got stuck on the welcome screen. I gave it a few minutes, couldn't get task manager up, turned it off. When I turned it back on, it did get through the welcome screen, but it took around 30 seconds - normally it's on that screen for two or three seconds.

Opened Chrome, page (Google) immediately became unresponsive. Ended that process with task manager, opened Firefox, it took about 40 seconds to open but eventually did. It froze for a few seconds when I clicked the URL bar, couldn't keep up with my typing bleepingcomputer.com and got stuck again. I typed in my username, clicked the password box, got stuck there too. Login button made it freeze up for around 10 seconds. When I went to scroll to the bottom of this page, it froze for about 30 seconds.

Then I stopped, checked my email, sent an email, had no problems at all.

Came back to this tab, it's fine at the moment, but who knows.

I don't understand it. When it's working, it's working just as good as it always have - I opened Powerpoint and Dreamweaver and it's snappy switching through them. But then it will suddenly get stuck and be incredibly slow. I have no idea what to make of it.

#15 epcheney

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Posted 06 August 2011 - 06:22 PM

I am trying to get rid of Lojack for laptops but not having much luck.

I went into their web service and chose the uninstall option - and as it turns out, that doesn't uninstall it...it 'flags' it for removal. Next time my computer calls their server it will supposedly be removed.

Apparently even deleting individual files myself will not work, they will just come right back.

I contacted customer care asking for specific instructions on how to remove all Lojack-related files from my computer permanently, and they said that it will do it on its own next time it calls their server.

I want to get rid of it now and see if that's my problem. But I don't know how to do it.




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