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Constant Soft Freezes


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16 replies to this topic

#1 Tarlin

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Posted 05 August 2011 - 09:49 PM

My computer has been experiencing numerous soft freezes (meaning I can move my mouse and sometimes minimize the windows). So as soon as a program suddenly freezes at random the rest of windows does so, preventing me from working on most action. I've run some tests on my HDDs and CPU but have come up with nothing. If anyone can help I'd appreciate it.

ATI Radeon 5770 Fermi
AMD Phenom II X4 955 3.5 GHz
4GB DDR3 1600 Corsair RAM
Windows 7 Home Premium 64bit
500GB Seagate HDD 7200RPM
1TB Seagate HDD 7200RPM
Can't recall the wifi receiver model I use.

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#2 Broni

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Posted 05 August 2011 - 10:35 PM

Welcome aboard Posted Image

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

Posted Image

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#3 Tarlin

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Posted 05 August 2011 - 11:00 PM

Sensor Value Min Max
STRYFER
Gigabyte Technology Co., Ltd. GA-870A-UD3
Voltages
CPU VCORE 1.15 V 0.98 V 1.34 V
VIN1 1.50 V 1.50 V 1.50 V
+3.3V 3.38 V 3.38 V 3.39 V
+5V 5.00 V 4.97 V 5.00 V
+12V 12.61 V 12.54 V 12.61 V
-12V -5.82 V -9.98 V -4.35 V
-5V -13.50 V -13.57 V -13.44 V
+5V VCCH 3.63 V 3.60 V 3.63 V
VBAT 3.33 V 3.33 V 3.33 V
CPU 0.98 V 0.98 V 1.34 V
Temperatures
TMPIN0 38 C (100 F) 38 C (100 F) 38 C (100 F)
TMPIN1 39 C (102 F) 39 C (102 F) 44 C (111 F)
TMPIN2 80 C (175 F) 80 C (175 F) 80 C (175 F)
Fans
FANIN0 4753 RPM 4753 RPM 5152 RPM
FANIN2 1040 RPM 1036 RPM 1044 RPM
Fans PWM
FANPWM0 0 % 0 % 0 %
FANPWM1 0 % 0 % 0 %
FANPWM2 99 % 99 % 99 %
AMD Phenom II X4 955
Temperatures
Core #0 41 C (105 F) 40 C (103 F) 44 C (111 F)
Core #1 41 C (105 F) 40 C (104 F) 44 C (111 F)
Core #3 41 C (105 F) 40 C (103 F) 44 C (111 F)
Core #2 41 C (104 F) 40 C (104 F) 44 C (111 F)
Powers
Package 50.60 W 19.50 W 113.40 W
ST31000528AS
Temperatures
Assembly 34 C (93 F) 34 C (93 F) 34 C (93 F)
Air Flow 34 C (93 F) 34 C (93 F) 34 C (93 F)
WDC WD5000AADS-00S9B0
Temperatures
Assembly 38 C (100 F) 37 C (98 F) 38 C (100 F)
Radeon HD 5770
Voltages
VIN0 1.00 V 1.00 V 1.00 V
Temperatures
TMPIN0 44 C (111 F) 44 C (111 F) 44 C (111 F)

#4 Broni

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Posted 05 August 2011 - 11:07 PM

Those look fairly normal.
Are you doing anything specific when your computer freezes?

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#5 Tarlin

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Posted 05 August 2011 - 11:11 PM

Just either surfing the net normally, sometimes happens while playing a game, or it can happen when I just walk up to the computer after it's been idle and windows is already frozen.

#6 Broni

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Posted 05 August 2011 - 11:17 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

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#7 Tarlin

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Posted 05 August 2011 - 11:33 PM

It just opens notepad and leaves it totally blank.

#8 Broni

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Posted 05 August 2011 - 11:37 PM

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

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#9 Tarlin

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Posted 05 August 2011 - 11:43 PM

Put it as a text file

Attached Files



#10 Broni

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Posted 05 August 2011 - 11:50 PM

I can see that all of those freezes happened while using one of three programs"
Chrome
Half-Life
Fallout

Can you start one of those two games and post another SIW report?

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#11 Tarlin

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Posted 06 August 2011 - 12:01 AM

I used to run on Firefox and it still happened then so Chrome shouldn't be the issue and I don't play Half-life nearly enough for it. So here's the SIW with New Vegas running


Sensor Value Min Max
STRYFER
Gigabyte Technology Co., Ltd. GA-870A-UD3
Voltages
CPU VCORE 1.34 V 0.98 V 1.34 V
VIN1 1.50 V 1.50 V 1.50 V
+3.3V 3.36 V 3.36 V 3.38 V
+5V 5.00 V 5.00 V 5.00 V
+12V 12.54 V 12.54 V 12.61 V
-12V -9.86 V -9.86 V -4.35 V
-5V -13.50 V -13.57 V -13.50 V
+5V VCCH 3.63 V 3.60 V 3.63 V
VBAT 3.33 V 3.33 V 3.33 V
CPU 1.15 V 0.98 V 1.34 V
Temperatures
TMPIN0 38 C (100 F) 37 C (98 F) 38 C (100 F)
TMPIN1 45 C (112 F) 38 C (100 F) 45 C (112 F)
TMPIN2 80 C (175 F) 80 C (175 F) 80 C (175 F)
Fans
FANIN0 5037 RPM 4560 RPM 5075 RPM
FANIN2 1035 RPM 1035 RPM 1046 RPM
Fans PWM
FANPWM0 0 % 0 % 0 %
FANPWM1 0 % 0 % 0 %
FANPWM2 99 % 99 % 99 %
AMD Phenom II X4 955
Temperatures
Core #0 47 C (117 F) 40 C (103 F) 47 C (117 F)
Core #1 47 C (117 F) 40 C (103 F) 47 C (117 F)
Core #3 47 C (117 F) 40 C (103 F) 47 C (117 F)
Core #2 47 C (117 F) 40 C (103 F) 47 C (117 F)
Powers
Package 113.40 W 19.50 W 113.40 W
ST31000528AS
Temperatures
Assembly 34 C (93 F) 34 C (93 F) 34 C (93 F)
Air Flow 34 C (93 F) 34 C (93 F) 34 C (93 F)
WDC WD5000AADS-00S9B0
Temperatures
Assembly 38 C (100 F) 37 C (98 F) 38 C (100 F)
Radeon HD 5770
Voltages
VIN0 1.00 V 1.00 V 1.00 V
Temperatures
TMPIN0 45 C (112 F) 43 C (109 F) 45 C (112 F)

#12 Broni

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Posted 06 August 2011 - 12:04 AM

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the errors line. If you see ANY errors, even one, most likely, you have bad RAM.

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#13 Tarlin

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Posted 06 August 2011 - 12:11 AM

Sadly I don't have the time for it tonight but I'll run that later tomorrow. Part of me doubts it's bad RAM since, in my experience, the RAM causes hard freezes if it's faulty rather than 5 minutes at most soft freezes.

#14 Tarlin

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Posted 06 August 2011 - 12:15 AM

Also as a note to the previous malware bit. I have AVG run a complete system check daily and haven't come across any for months.

#15 Tarlin

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Posted 15 August 2011 - 08:09 PM

Okay, I just ran memtest as instructed to each individual stick and they both ran with no reported errors. The freezes still persist though




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