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CSRSS.EXE, EXPLORER.EXE all caps, is that OK?


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#1 ndreas

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Posted 05 August 2011 - 12:29 PM

Hi there,
Is it OK if processes like CSRSS.EXE, EXPLORER.EXE, LSASS.EXE etc. are all caps?

Please see attached picture.

System seems to run normal, was converted from a W98 system running off "C:" to an XP System running off "D:".

Doh! tried to make an attachment, reread FAQs and guides: how do I attach a picture in this forum???

It says "Depending on where in the community you are posting your message at, you may be able to upload attachments to your message."

So where in the community am I???

In any case, just please imagine some of the processes being all caps, does that mean anything??

Thanks!!

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#2 Broni

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Posted 05 August 2011 - 10:52 PM

Welcome aboard Posted Image

Caps shouldn't matter.
What matters is those files locations.

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

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#3 ndreas

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Posted 02 September 2011 - 02:05 AM

Hi again,
sorry, the internet in that country is really unrelaible, and my Mom is not alvays available.
So finally I got a little into her system, unhid the files but was unable to get the task manager going.

This is a process in autoruns/services/ which I cannot delete, and the pointer in the registry cannot be deleted too.
zpjxkkda	Provides launch functionality for DCOM services.		File not found: D:\WINDOWS\system32\xaastd.dll

I tried to erase that file (unlocker etc) but the virus seems to renamer itself.
update, after unlocker unlocked it, I was able to remove it, but it all still seems weird.
Thank you for reviewing this, I totally appreciate it!

Here is the report for your kind review:
Process	PID	CPU	Description	Company Name	Command Line
System Idle Process	0	49.51			
 Interrupts	n/a	0.97	Hardware Interrupts		
 DPCs	n/a	0.97	Deferred Procedure Calls		
 System	4				
  SMSS.EXE	368		Windows NT Session Manager	Microsoft Corporation	\SystemRoot\System32\smss.exe
   CSRSS.EXE	428		Client Server Runtime Process	Microsoft Corporation	D:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
   WINLOGON.EXE	452		Windows NT Logon Application	Microsoft Corporation	winlogon.exe
    SERVICES.EXE	496	1.94	Services and Controller app	Microsoft Corporation	D:\WINDOWS\system32\services.exe
     SVCHOST.EXE	660		Generic Host Process for Win32 Services	Microsoft Corporation	D:\WINDOWS\system32\svchost -k DcomLaunch
     SVCHOST.EXE	728		Generic Host Process for Win32 Services	Microsoft Corporation	D:\WINDOWS\system32\svchost -k rpcss
     SVCHOST.EXE	788		Generic Host Process for Win32 Services	Microsoft Corporation	D:\WINDOWS\System32\svchost.exe -k netsvcs
     SVCHOST.EXE	848		Generic Host Process for Win32 Services	Microsoft Corporation	D:\WINDOWS\System32\svchost.exe -k NetworkService
     SVCHOST.EXE	924		Generic Host Process for Win32 Services	Microsoft Corporation	D:\WINDOWS\System32\svchost.exe -k LocalService
     SPOOLSV.EXE	1024		Spooler SubSystem App	Microsoft Corporation	D:\WINDOWS\system32\spoolsv.exe
     SVCHOST.EXE	1608		Generic Host Process for Win32 Services	Microsoft Corporation	D:\WINDOWS\System32\svchost.exe -k imgsvc
     ALG.EXE	812		Application Layer Gateway Service	Microsoft Corporation	D:\WINDOWS\System32\alg.exe
    LSASS.EXE	508		LSA Shell (Export Version)	Microsoft Corporation	D:\WINDOWS\system32\lsass.exe
EXPLORER.EXE	1560		Windows Explorer	Microsoft Corporation	D:\WINDOWS\Explorer.EXE
 UnlockerAssistant.exe	1696				"D:\Program Files\Unlocker\UnlockerAssistant.exe" 
 helpme.exe	1360		UltraVnc Self-Extract Setup	UltraVnc	"D:\Documents and Settings\Andreas\Desktop\helpme.exe" 
  winvnc.exe	1892	44.66	VNC server for Win32	UltraVNC	.\winvnc.exe 
 procexp.exe	1220	1.94	Sysinternals Process Explorer	Sysinternals - www.sysinternals.com	"D:\admin\ProcessExplorer\procexp.exe" 


Forgot to mention that she had a W98 system, and they added a second HD (D:) and put XP on that.
Don't know why ir was done like that.

Thank you!

Edited by ndreas, 02 September 2011 - 02:26 AM.


#4 Broni

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Posted 02 September 2011 - 06:10 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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