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Error 80240016 Windows Update


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#1 pcdumbdumb

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Posted 04 August 2011 - 09:20 PM

Hi, I keep getting error 80240016 when trying to update windows vista Home Premium. I am giving my daughters laptop a tune-up after years fo neglect. No updates since she got it.

I have installed Norton Security Suite, from Comcast.

When trying to update Windows it will not finish the install and I get error 80240016.

Edited by pcdumbdumb, 04 August 2011 - 09:50 PM.

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#2 MarkGS

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Posted 05 August 2011 - 09:19 AM

1. Go to your search bar on you start menu
- search for CMD
- When CMD comes up in you results right click and select run as administrator
2. When the CMD window pops up run the command
- "Sfc /scannow"

let it find repair corrupt system files. If it can't repair one navigate to where it saves the log and upload it for us to see. If everything gets fixed try the updates again.

#3 pcdumbdumb

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Posted 05 August 2011 - 01:00 PM

Okay, I ran the Scf/scannow. Now it is telling me that "Windows Resource Protection found corrupt files but was unable to fix some of them.".

Tried to navigate to the log but keep getting "Access Denied".
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#4 Broni

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Posted 05 August 2011 - 10:49 PM

Try here: http://support.microsoft.com/kb/957307

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#5 pcdumbdumb

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Posted 07 August 2011 - 12:27 PM

Okay, I went to the microsoft support web site and ran all their "fix it" programs to no avail, still no updates. I was also reading about how service for vista sp1 has run out, if you were not registered by July 2011 microsoft will discontinue service to your computer if you did not have sp1. Also have to have sp1 to install sp2. My daughter never updated her laptop so i guess she is s.o.l..

Any suggestions? Thanks
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#6 Broni

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Posted 07 August 2011 - 12:31 PM

Download standalone SP2: http://www.microsoft.com/download/en/details.aspx?id=16468 and see if it'll install.

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