I guess I am here due to the response time lag, and the methods used to figure out whether a person is indeed still waiting for assistance, or whether they have moved on and solved their problem elsewhere.
I posted a malware removal post about 3 days ago. After making that post, other things have occured that (I thought) were important to add to the original post. By editing my original post, or in this case, making a personal reply to my own post, I'm getting the feeling that my post is being overlooked, as if a BC volunteer is assisting me, when they are not. While I do understand that there are those that attempt to bump their topic, there are also those (like myself) that are adding additional information that they consider pertinent to solving the initial problems that they were seeking assistance for. I don't claim to know the methodology here, but if ANY reply to an initial post is dealt with as if it were a BC volunteer making a reply, as opposed to the initial poster adding new information, then I'd suggest you need to find another way to identify posts that have not been addressed by a BC volunteer up to that point.
I'll explain it like this; if I were a skilled sniper, sitting up on top of a mountain in Afghanistan, realizing my position has been compromised, and making a call for help or extraction (our initial posting of logs, etc), if I MAKE A 2ND CALL (an edit to our own post) giving new information or coordinates to update the responders, my initial request for help shouldn't go to the bottom of the line, just because I've added new information. The initial posting should somehow be marked as "urgent" and "still needing assistance" UNTIL a BC volunteer adds a reply, not the intial poster.
The problem with malware attacks is that they persist, and things do get worse. We all know, it's nearly impossible to live without our electronic gear these days, whether it be mobile or desktop, and with all of our problems created by hackers, malware/spyware & viruses, we do need places like BleepingComputer to come and seek assistance. The truth is, that assistance is only beneficial if the system works to insure that those in dire need are assisted in the order they arrive. That being said, I know we're all supposed to wait 5 days for a response, but in reality, who can stop breathing for 5 days when your position has been compromised (as in the sniper analogy above), especially when you're updating the intial post with new pertinent information? Also, who among us can avoid taking any action (themselves), when no action is being taken by anyone else (the volunteers)?
This is meant as a constructive criticism, not a flame or bash. I'm hoping it's taken in that way.
Thanks for listening and at least creating the safe harbor for those in need.
Edited by JMK2012, 26 July 2012 - 09:20 AM.